Resolve 14.2 (PC) randomly crashing

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Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Resolve 14.2 (PC) randomly crashing

PostWed Jan 10, 2018 5:26 pm

Resolve keeps crashing randomly. Crashes between 5-15 minutes of using the software. My PC is a little outdated, so not sure if it is hardware incompatibility or what. My PC is stable with all other software, besides Resolve. Can someone please help me determine why Resolve is crashing randomly?

I tried to attach the Resolve diagnostic logs here, but am getting an error that the file size is too large. 20MB. "413 Request Entity Too Large". How can I submit the diagnostic logs?
System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
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Peter Chamberlain

Blackmagic Design

  • Posts: 3322
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Resolve 14.2 (PC) randomly crashing

PostThu Jan 11, 2018 2:10 am

Put the log on a shared storage site and provide the link here.

You could also start by detailing your system.
Please also see
viewtopic.php?f=21&t=54509
DaVinci Resolve Product Manager
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Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Re: Resolve 14.2 (PC) randomly crashing

PostThu Jan 11, 2018 4:03 am

System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 Series (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Win 10 Pro

Here is a link to the diagnostic logs and project file.

Diag logs.
https://drive.google.com/file/d/11dhyoa ... sp=sharing

Project file
https://drive.google.com/file/d/1pr7z0u ... sp=sharing
System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
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Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Re: Resolve 14.2 (PC) randomly crashing

PostFri Jan 12, 2018 4:05 pm

Any other information needed?
System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
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Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Re: Resolve 14.2 (PC) randomly crashing

PostFri Jan 12, 2018 4:43 pm

System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
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JoeSchroecker

  • Posts: 13
  • Joined: Thu Jan 26, 2017 7:09 pm

Re: Resolve 14.2 (PC) randomly crashing

PostFri Jan 12, 2018 5:28 pm

Mine too. I just opened a new project and wanted to drag and drop a mp4. Resolve instantly crashes to desktop.
Now whenever I open it, it wants to automatically open the previous project I worked on (not the new one) and still crashes to desktop. I disconnect and reconnected the database (via renaming the folder), but it still automatically loaded the previous project (because I set it the checkbox for that in settings) and then instantly crashed.

Here is the crash log from the crash where I added the new project and then restarted resolve and I tried to load the old project again: https://drive.google.com/file/d/1G6VK5Z ... p=drivesdk

Running DaVinci Resolve Studio v14.2.0.012 (Windows). Nvidia Driver is updated to latest day before yesterday.

Before that whole week Resolve worked without a (bigger) hitch.

Event Viewer reports:
Code: Select all
Faulting application name: Resolve.exe, version: 14.2.0.12, time stamp: 0x5a324ddd
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x42d4
Faulting application start time: 0x01d38bc8a00651ff
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120.dll
Report Id: fb0170e6-d79f-4388-af3a-231b9cece853
Faulting package full name:
Faulting package-relative application ID:


I'm on 14.2 studio on windows 10, 8700k, 32gb ram, I'm used to troubleshoot resolve for years, but this one is getting the better of me.
System Specs:
MB: ASrock extreme 4 z370
CPU: i7-i8700k
RAM: 32GB
GPU: Nvidia GTX 970 4GB

Storage(main): 1TB Sandisk SSD
Win 10 Pro
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JoeSchroecker

  • Posts: 13
  • Joined: Thu Jan 26, 2017 7:09 pm

Re: Resolve 14.2 (PC) randomly crashing

PostFri Jan 12, 2018 7:08 pm

Here is what I did to fix it:
- sfc /scannow
- reinstall vcdist12
- move old disk db
- create new disk db
- create new project, deactivated auto-load project, import something, work on it, save, close
- load old disk db
- load project

I don't know why, but now it works again
System Specs:
MB: ASrock extreme 4 z370
CPU: i7-i8700k
RAM: 32GB
GPU: Nvidia GTX 970 4GB

Storage(main): 1TB Sandisk SSD
Win 10 Pro
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Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Re: Resolve 14.2 (PC) randomly crashing

PostMon Jan 15, 2018 4:24 am

That didnt work for me. Created new database, imported all my files to the library, and program crashed instantly after import.
System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
Offline

JoeSchroecker

  • Posts: 13
  • Joined: Thu Jan 26, 2017 7:09 pm

Re: Resolve 14.2 (PC) randomly crashing

PostMon Jan 15, 2018 12:26 pm

Since that time my resolve crashed the first time I was importing a file with a 'weird' filename, this time I also changed it. I had a ` from a french title in it. Have you tried importing different files?
System Specs:
MB: ASrock extreme 4 z370
CPU: i7-i8700k
RAM: 32GB
GPU: Nvidia GTX 970 4GB

Storage(main): 1TB Sandisk SSD
Win 10 Pro
Offline

Myron Hobizal

  • Posts: 6
  • Joined: Wed Jan 10, 2018 4:59 am

Re: Resolve 14.2 (PC) randomly crashing

PostMon Jan 15, 2018 7:42 pm

Yes I've tried different files. Crashes randomly. I think there is some incompatibility problem with my GPU or components in my desktop system.

Resolve is more stable with the same project files, on two of my laptops. Maybe the AMD GPU card is the issue?

Anyway, using my laptops is not something i want to do. I'm not sure how people use this software in studios without it crashing all the time. I'm currently trying to learn this software and then take the certification exam. But I cant do that, with it crashing all the time. It's interesting it is stable on my laptops, but not on my workstation. Are there specific hardware requirements?
System Specs:
MB: SABERTOOTH 990FX/GEN3 R2.0
CPU: AMD FX-8350
RAM: 32GB
AMD Radeon HD 6900 (2GB GDDR5)
AMD Catalyst driver version 15.20.1062.1004
Storage(main): 128GB Samsung SSD
Storage(Data): OWC Mercury Elite-AL Pro X2 (eSATA) 3TB RAID-5.
Win 10 Pro
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Peter Chamberlain

Blackmagic Design

  • Posts: 3322
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Resolve 14.2 (PC) randomly crashing

PostTue Jan 16, 2018 2:00 am

Please review the config guide.. post at the top of the forum describes hardware that works.

viewtopic.php?f=21&t=62582

You GPU might be the issue.
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