DaVinci Resolve Unable to Start

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Haris Naqvi

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DaVinci Resolve Unable to Start

PostWed Jan 17, 2018 1:13 am

Hello all, I need some help. I installed resolve 14.2 just a few days ago. I have a pretty good system. i7 7700 processor. 12GB Ram. Geforce GTX 1050 GPU.

After installation. The first time I start the program it get this error:

"Davinchi Resolve is unable to run as the application was not able to initialize the discrete GPU. Please ensure that DaVinci Resolve is configured to run in performance mode in your graphics card settings utility."

Does anyone else get this issue? If so how do you solve it?

Thanks.
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Bob Kovacs

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Re: Davinchi Resolve Unable to Start

PostTue Jan 23, 2018 4:14 pm

I have the same problem as you... same error message. I have a Win 7 computer with an i7-3610 processor, and it uses an Intel HD Graphics 4000 processor. Any help getting past this error message would be great -- the only option it gives me is "Quit."

Thanks!

Bob
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Peter Chamberlain

Blackmagic Design

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Re: Davinchi Resolve Unable to Start

PostWed Jan 24, 2018 1:29 am

Can you try Win 10 and 14.2.1 that was released yesterday.
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostWed Jan 24, 2018 2:48 am

Peter Chamberlain wrote:Can you try Win 10 and 14.2.1 that was released yesterday.


I just installed the new version and still have the same error. I have windows 10 as well. Should i be calling tech support?
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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vad vadi

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Re: Davinchi Resolve Unable to Start

PostThu Jan 25, 2018 3:57 pm

Hello!I have the same problem. The program it get this error :"Davinchi Resolve is unable to run as the application was not able to initialize the discrete GPU. Please ensure that DaVinci Resolve is configured to run in performance mode in your graphics card settings utility."

System : Win 8.1, processor B970, 8GB Ram, Radeon HD 7600m
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Peter Chamberlain

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Re: Davinchi Resolve Unable to Start

PostFri Jan 26, 2018 1:40 am

Bob, the Quadro 4000 is not a CUDA 3.x or newer GPU so you need to be on OpenCL, and Win 10.

Vad, your GPU is far too underpowered for Resolve.

Details of system configs that will run in the configuration guide at the top of this section.
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Peter Chamberlain

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Re: Davinchi Resolve Unable to Start

PostFri Jan 26, 2018 1:44 am

Haris

there are details in this post to help you grab a log to post for someone to review.

viewtopic.php?f=21&t=54509
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostSun Jan 28, 2018 4:51 am

Peter Chamberlain wrote:Haris

there are details in this post to help you grab a log to post for someone to review.

viewtopic.php?f=21&t=54509



Hi Peter,

In order for me to get a "CaptureLogs" it requires me to run the application. I problem start before that and I can not even start the application.

I have attached screenshots of the on-going problem.

I have also updated my signature with my system information.

What else can I do here?
Attachments
systeminfo.PNG
System Information
systeminfo.PNG (31.2 KiB) Viewed 549 times
Errorscreen.PNG
Actual Error right after loading
Errorscreen.PNG (9.32 KiB) Viewed 549 times
loadmenu.PNG
Loading
loadmenu.PNG (496.53 KiB) Viewed 549 times
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostMon Feb 05, 2018 12:59 am

No reply to my problem? Has anyone else found a solution?
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Peter Chamberlain

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Re: Davinchi Resolve Unable to Start

PostMon Feb 05, 2018 4:58 am

There is info on how to capture logs in the thread i posted earlier
viewtopic.php?f=21&t=54509
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostMon Feb 05, 2018 2:17 pm

Peter Chamberlain wrote:There is info on how to capture logs in the thread i posted earlier
viewtopic.php?f=21&t=54509



Hi Peter,

the post states:
The “CaptureLogs” application is installed in all DaVinci Resolve systems (except Apple App store versions). If you have a repeatable crash please follow these instructions.
1) Restart DaVinci Resolve
2) Select the help menu and then select ‘Create diagnostics log on desktop’
3) Post the log or a link to it on a new thread with a description of the steps to reproduce the crash.

I can not do step #1 because I can not start the program.

Thanks.
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Peter Chamberlain

Blackmagic Design

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Re: Davinchi Resolve Unable to Start

PostTue Feb 06, 2018 2:36 am

Keep reading

Note: If you are unable to restart Resolve successfully, logs can be manually captured to the desktop by referring to this thread.
viewtopic.php?f=21&t=41211
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostTue Feb 06, 2018 2:50 am

Peter Chamberlain wrote:Keep reading

Note: If you are unable to restart Resolve successfully, logs can be manually captured to the desktop by referring to this thread.
viewtopic.php?f=21&t=41211



Ok I think I have figured it out. I'm uploading the Log file and system file.
Attachments
DaVinci-Resolve-logs-_214242.zip
(289.01 KiB) Downloaded 5 times
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Dwaine Maggart

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Re: Davinchi Resolve Unable to Start

PostTue Feb 06, 2018 3:12 am

@Haris, please try Resolve 14.3.

Also, you say you have a GTX1050. Resolve is not seeing that at all. Which is why it's trying to use the Intel HD630. 14.3 may work better with the HD630.

But you really want the 1050 to be used. Either you don't have it properly installed/powered, or/and, you don't have a proper NVIDIA driver installed. Try updating to the current NVIDIA driver:

http://www.nvidia.com/Download/Find.aspx?lang=en-us
Dwaine Maggart
Blackmagic Design DaVinci Support
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostThu Feb 08, 2018 12:07 am

Dwaine Maggart wrote:@Haris, please try Resolve 14.3.

Also, you say you have a GTX1050. Resolve is not seeing that at all. Which is why it's trying to use the Intel HD630. 14.3 may work better with the HD630.

But you really want the 1050 to be used. Either you don't have it properly installed/powered, or/and, you don't have a proper NVIDIA driver installed. Try updating to the current NVIDIA driver:

http://www.nvidia.com/Download/Find.aspx?lang=en-us



Hi,

I have installed the 14.3 version and the same problem persists. Even though you say it should work with HD630.

Can I ask you where in the log files you see this information? I will try to get support from ASUS as well.

Thanks.
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Haris Naqvi

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Re: Davinchi Resolve Unable to Start

PostThu Feb 08, 2018 12:20 am

Dwaine Maggart wrote:@Haris, please try Resolve 14.3.

Also, you say you have a GTX1050. Resolve is not seeing that at all. Which is why it's trying to use the Intel HD630. 14.3 may work better with the HD630.

But you really want the 1050 to be used. Either you don't have it properly installed/powered, or/and, you don't have a proper NVIDIA driver installed. Try updating to the current NVIDIA driver:

http://www.nvidia.com/Download/Find.aspx?lang=en-us


I contacted the support for my PC and it seems like everything is working perfectly normal.
Attachments
Capture.PNG
Capture.PNG (22.59 KiB) Viewed 336 times
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Dwaine Maggart

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Re: DaVinci Resolve Unable to Start

PostThu Feb 08, 2018 1:56 am

Did you install the NVIDIA driver as I suggested?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Haris Naqvi

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Re: DaVinci Resolve Unable to Start

PostThu Feb 08, 2018 2:27 pm

Dwaine Maggart wrote:Did you install the NVIDIA driver as I suggested?



Yes I did from NVIDIA website.
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GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Dwaine Maggart

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Re: DaVinci Resolve Unable to Start

PostThu Feb 08, 2018 11:56 pm

Can you provide an updated log?

It would also be helpful to have your Windows System Information file.

Open System Information, and in the File menu, select Save. That will save a .NFO file.

Put the new log and the .NFO file on your file sharing site and send a link.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Haris Naqvi

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Re: DaVinci Resolve Unable to Start

PostFri Feb 09, 2018 4:45 am

Dwaine Maggart wrote:Can you provide an updated log?

It would also be helpful to have your Windows System Information file.

Open System Information, and in the File menu, select Save. That will save a .NFO file.

Put the new log and the .NFO file on your file sharing site and send a link.



uploaded new log file and system file.

https://app.box.com/s/t0yk915qft1qiqupe47zkzobk0ti2bv6
____________________________________
OS Version: Win 10.0.16299
GPU: NVIDIA GeForce GTX 1050 2GB
RAM: 12GB
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Dwaine Maggart

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Re: DaVinci Resolve Unable to Start

PostFri Feb 09, 2018 6:26 pm

You have NVIDIA driver 382.05 installed. Please install the current 390.77 driver and see if that helps.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Haris Naqvi

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Re: DaVinci Resolve Unable to Start

PostFri Feb 09, 2018 11:56 pm

Dwaine Maggart wrote:You have NVIDIA driver 382.05 installed. Please install the current 390.77 driver and see if that helps.


I have check again and looks like I have the correct driver installed. Please see attached screen shot.
Attachments
correct dirver.PNG
correct dirver.PNG (16.93 KiB) Viewed 237 times
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RAM: 12GB
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Dwaine Maggart

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Re: DaVinci Resolve Unable to Start

PostSat Feb 10, 2018 1:12 am

nfo_driver_version.PNG
nfo_driver_version.PNG (12.17 KiB) Viewed 230 times


Your System Information .NFO file begs to differ.

Did you generate that with an older driver in place?

If you look at System Information again, Components - Display, does it still say 382.05 or does it match?

If it doesn't match, I'm not sure what that means...
Dwaine Maggart
Blackmagic Design DaVinci Support

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