Major UI Issues

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Jackreynolds

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  • Joined: Sun Feb 07, 2016 3:40 am

Major UI Issues

PostTue Jan 30, 2018 1:27 am

Hello,

Since the launch of 14, we've been having some issues. The new features are fantastic, and DR is much more optimized now. However, we still are facing issues on the timeline and node page in Color. When editing, we will click and drag, however when releasing the drag, the keyframe, node, or clip will do one of two things. 1. Jump to its original position. 2. Jump to the highest or lowest position (for example, it jumps to the very top or bottom of the node tree, or audio tracks mute or go +30. Is anyone else having this issue? DR14.2.1, MacOS 10.13.3.

Thanks,
Jack
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Glenn Venghaus

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  • Location: Amsterdam , The Netherlands

Re: Major UI Issues

PostWed Jan 31, 2018 7:19 am

Only people sofar that ever reported these kinds of issues where all having mouse /touchbar manipulation utilities installed that conflict with Resolve/MacOS in some way. The most common culprit BettrTouchTools. Most affected users , macbook pro with touchbar.
Resolution, uninstall those tools
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Jackreynolds

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Re: Major UI Issues

PostFri Feb 02, 2018 1:02 am

That's odd, because I have no tools installed for that, nor do my other editors.
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Peter Chamberlain

Blackmagic Design

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Re: Major UI Issues

PostFri Feb 02, 2018 1:45 am

Jack, we need full details of your hardware and a way to try to repo your issue as we don't see it here.
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Jackreynolds

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Re: Major UI Issues

PostMon Mar 05, 2018 4:54 pm

Hello,

Here is a link to a video showing the issues:


And the specs:

macOS High Sierra 10.13.3 (17D102)

Model Name: MacBook Pro
Model Identifier: MacBookPro11,5
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB

AMD Radeon R9 M370X:

Chipset Model: AMD Radeon R9 M370X
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 2 GB
Vendor: AMD (0x1002)
Device ID: 0x6821
Revision ID: 0x0083
ROM Revision: 113-C5670E-945
VBIOS Version: 113-C567A1-006
EFI Driver Version: 01.00.945
Automatic Graphics Switching: Supported
gMux Version: 4.0.20 [3.2.8]
Metal: Supported, feature set macOS GPUFamily1 v3

Intel Iris Pro:

Chipset Model: Intel Iris Pro
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x0d26
Revision ID: 0x0008
Automatic Graphics Switching: Supported
gMux Version: 4.0.20 [3.2.8]
Metal: Supported, feature set macOS GPUFamily1 v3

Thank you.

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