Micro Panel Device Not Recognized (Windows Only)

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Micro Panel Device Not Recognized (Windows Only)

PostTue Feb 27, 2018 7:18 am

I have a brand new micro panel with firmware version 1.1.2 that is recognized by the Davinci Resolve Panels software on my Macbook Pro but not on my Windows 10 machine.

I've disabled secure boot in my bios as some others have suggested but that didn't help.

I've tried both the USB3 port and the USB-C ports on my motherboard. The Micro Panel lights turn on but the Device Manager shows the yellow caution icon with a device status of:

The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.


Thanks for any other suggestions!

-------------------------------------
Davinci Resolve 14.3.0.014
Windows 10.0.16299 Build 16299 (Pro)
AMD Ryzen 7 1700x 8-Core, 3775 Mhz Processor
Asus Prime X370-PRO Motherboard (BIOS v3803)
NVIDIA GeForce GTX 1070
32GB RAM
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Re: Micro Panel Device Not Recognized (Windows Only)

PostTue Mar 13, 2018 7:09 am

Still have this problem. Has anyone successfully got their Micro Panel working with Windows 10? Any tips you can offer?
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 4649
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 12:11 am

I've just tested with 3 different diverse Win10 systems running version 1709.

Micro Panel works on all of them.

The Micro Panel will show up in the "Sound, video and game controllers" section of Device Manager.

If you run the DaVinci Resolve Panels app in the Blackmagic Design programs folder, what happens?

You said: "but the Device Manager shows the yellow caution icon with a device status of:

The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device."

What area of Device Manager is that appearing in? That only appears when you connect the panel?
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 12:38 am

For me the micro panel shows up in the "Other devices" list. Under sound video and game controllers I only have High definition audio device, and two other nvidia audio devices.

I'm running the controller into the USB-3 plug in the back of the computer with the supplied micro panel cable.

If I open the Windows 10 settings app the micro panel is listed under other devices with a message underneath it's title "Driver is unavailable" and it has a button to "Remove device".

If I unplug the device the davinci micro panel is no longer listed in the list of Other devices (both in the device manager app and the windows setting app).
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 12:48 am

And when I run the panels app it just says no davinci resolve panels found.
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 4649
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 1:45 am

My only thought would be to use the Programs and Features Control Panel to uninstall DaVinci Resolve and DaVinci Resolve Panels, disable Secure Boot, and reinstall them. But it sounds like you've already done that?

If that doesn't work, something in your system must be interfering with the driver install, but I don't know what that could be, or how to troubleshoot it, short of reinstalling Windows.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 1:51 am

Is there a driver file available that I could download and point my system to since it says the driver is unavailable and can’t find one when doing the automatic search?
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 4649
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 5:24 am

Here's a link to the Resolve Panels 1.1.2 driver:

https://www.dropbox.com/s/4r2qlyzd9teyy ... s.sys?dl=0

It goes in this directory:

C:\Windows\System32\drivers
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

dstbst

  • Posts: 9
  • Joined: Tue Feb 27, 2018 6:59 am
  • Real Name: Dustin Rush

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Mar 14, 2018 3:48 pm

Thanks for sending that over! I put it in the drivers folder and restarted but still having the same issue. It doesn't show up in the Resolve panels software and still says the driver is unavailable. It was worth a shot! I'll try reinstalling Resolve.
Offline

Birgit

  • Posts: 1
  • Joined: Wed Sep 19, 2018 11:41 am
  • Real Name: Birgit Steffan

Re: Micro Panel Device Not Recognized (Windows Only)

PostTue Sep 25, 2018 1:12 pm

Hi there,

have the same problem. Windows 10 Pro. Resolve 12.5.0.052.

Any ideas?

Keep getting message:
Missind DaVinci panels
One or more DaVinci panels could not be found. Please check yyour panels are properly connected.
All panels require both a USB and power cabel.


Micro panel is connected with original USB cable directly to PC.

Is there a driver? Anything that helps?

Thanks, Birgit
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 4649
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Micro Panel Device Not Recognized (Windows Only)

PostWed Sep 26, 2018 3:56 am

Resolve 12.5.0 does not support the Mini or Micro panel. Why are you using such old Resolve code?
Dwaine Maggart
Blackmagic Design DaVinci Support

Return to DaVinci Resolve

Who is online

Users browsing this forum: Andreas Lehner, Google [Bot] and 19 guests