Constantly crashing on Windows 10 computer

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EasyRider1999

  • Posts: 3
  • Joined: Mon Mar 05, 2018 9:32 am
  • Real Name: Ethann Castell

Constantly crashing on Windows 10 computer

PostMon Mar 05, 2018 9:51 am

Hi,
I've been using DaVinci Resolve for about three weeks and it crashes constantly, making it virtually unusable. Occasionally I might get 10 minutes of editing time before a crash, but normally I only get 2 or 3 minutes before it crashes. Sometimes I only get a few seconds of usage before it crashes.

Often crashes happen during video playback but they can also occur at pretty much any time, such as making a simple move of the mouse.

I'm running a Windows 10 PC. System and GPU details are below. I've created a diagnostic log file which is available on OneDrive: https://1drv.ms/u/s!Aod3F_lz9uxshlJWmalrJ2zRV00l

I've also exported the project: https://1drv.ms/f/s!Aod3F_lz9uxshlXRpgz4vP8wbD9L

Any help will be most appreciated.

Regards
E.

System Information
-----------------------
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ALLINONE
System Manufacturer Dell Inc.
System Model Inspiron 2350
System Type x64-based PC
System SKU 05DB
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 20/07/2015
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.248"
Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 5.22 GB
Total Virtual Memory 14.8 GB
Available Virtual Memory 4.21 GB
Page File Space 2.93 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Display/GPU
--------------
Name AMD Radeon HD 8690A
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_05DB1028&REV_00\4&2AC927BA&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6660), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 8690A
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.301.1101.0
INF File oem110.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF7BC0000-0xF7BFFFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967284
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6489, 663.52 KB (679,448 bytes), 31/07/2015 11:36 PM)

Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0416&SUBSYS_05DB1028&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver Version 20.19.15.4835
INF File oem107.inf (iHSWM_w10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xF7400000-0xF77FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967285
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.59 MB (7,963,632 bytes), 1/11/2016 11:05 PM)
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Frank Wylie

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  • Location: Culpeper, Virginia

Re: Constantly crashing on Windows 10 computer

PostMon Mar 05, 2018 2:22 pm

I am certainly no expert, but in looking at your base configuration and that it is a "all-in-one" computer with only 2GB of integrated video, I am pretty sure your system is not really ideal for DaVinci Resolve.

The demands this program places on video GPUs and systems memory probably just overwhelms your system.

Someone else chime in if I am wrong, but...
Frank Wylie
Chief Timer, NAVCC
Library of Congress

"Opinions expressed are my own."

HP Z840 16 core w/64GB RAM
nVidia Quadro M4000 +M5000
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Resolve 12.5
Windows 7 Pro
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EasyRider1999

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  • Real Name: Ethann Castell

Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 12:24 am

Frank Wylie wrote:I am certainly no expert, but in looking at your base configuration and that it is a "all-in-one" computer with only 2GB of integrated video, I am pretty sure your system is not really ideal for DaVinci Resolve.

The demands this program places on video GPUs and systems memory probably just overwhelms your system.

Someone else chime in if I am wrong, but...


I wondered if this might be the case. The interesting thing is that when I run Task Manager, it shows the GPU running at very low levels around 10%. That's why I wondered if the problem was due to some sort of incompatibility.
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PeterMoretti

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Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 7:06 am

Ethann, two questions. First are you running both the Intel integrated and the AMD GPU's?

Second, how are you seeing GPU values in Task Manager? I believe the Task Manager shows CPU but not GPU.
Resolve 14.3 Studio. GTX 970 with GeForce 390.77 driver. Desktop Video 10.9.10. Intensity Shuttle USB 3.0. Windows 10 Pro.
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Jeff Brass

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Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 7:58 am

not sure your GPU is really going to get Resolve working, but you may want to try disabling the intergrated GPU and see if that helps
Win10 Pro x64 | i7 5930k| 32GB RAM |GTX 1080 8gb | Mini Monitor | DR Studio 14.3
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PeterMoretti

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Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 8:08 am

I can run Resolve on a six year old i3 laptop with Intel 4000 graphics. Not recommended, but it actually does work.
Resolve 14.3 Studio. GTX 970 with GeForce 390.77 driver. Desktop Video 10.9.10. Intensity Shuttle USB 3.0. Windows 10 Pro.
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EasyRider1999

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  • Real Name: Ethann Castell

Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 9:44 am

@Peter
Yes it has two GPU's. I'm not sure why.
The Performance tab in Windows 10 Task Manager shows usage of both GPU's in addition to CPU, Memory etc (screen capture attached)

@Jeff
Thanks. I'll try disabling the Intel GPU and see what happens.

What is the recommended configuration? Is it 16GB + 4GB GPU?
Attachments
TaskManager.png
TaskManager.png (31.45 KiB) Viewed 151 times
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David Clarke

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Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 9:57 am

Although I have found that Resolve Studio tends to work better on low spec hardware than Resolve free, and that it depends on the kind of footage you are using. Some causes more problems than others.

Also ticking "interlace processing" causes more problems, presumably because it makes the GPU work harder.

I did try Resolve on a computer just using the Intel graphics built into my Coffee lake processor, which has a maximum of 1GB RAM. I was amazed how well it worked.
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PeterMoretti

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Re: Constantly crashing on Windows 10 computer

PostTue Mar 06, 2018 5:31 pm

Ethann, thanks! I never noticed that tab, I guess because it's all the way at the very bottom of the list. (Or maybe it's a somewhat new addition to the list?)
Resolve 14.3 Studio. GTX 970 with GeForce 390.77 driver. Desktop Video 10.9.10. Intensity Shuttle USB 3.0. Windows 10 Pro.

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