Resolve crash while drag and drop clips

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FroggyKiwi

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Resolve crash while drag and drop clips

PostTue Mar 13, 2018 9:25 pm

Hi all,

This my first post so... I've got a problem using Resolve 14.3.00.14 on mac os 10.13.3. Whenever I drag and drop a clip from a power bin to my timeline I've got the wheel of death and Resolve becomes irresponsive. I have to Force quit every time. That becomes a real issue for my work flow as inserting using F9 is not as flexible and fast. Plus if I forget to not drag and drop it crashes on me and I loose all the unsaved steps before obviously.

Things to know :
-It seems to happened with sound clip only
-It seems to crash when the clip start to hover over a video clip in the timeline (not specific to any clip just any clip)

HELP !!!

Thanks
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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Marc Wielage

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Re: Resolve crash while drag and drop clips

PostTue Mar 13, 2018 9:45 pm

What OS? What hardware (CPU, GPU, RAM, I/O)? What type of camera source files?

Is the sound clip a WAV file or another format?
marc wielage, csi • VP/color & workflow • chroma | hollywood
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostTue Mar 13, 2018 10:34 pm

Hi Marc,

Told you was my first post ;)

I've attached a pic of my system.

Camera files are from arri amira proress 444, and audio files are .caf.

Hope it helps

Cheers
Attachments
Screen Shot 2018-03-14 at 11.31.08 AM.png
Screen Shot 2018-03-14 at 11.31.08 AM.png (190.21 KiB) Viewed 602 times
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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Peter Chamberlain

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Re: Resolve crash while drag and drop clips

PostWed Mar 14, 2018 4:24 am

Can you confirm its just the caf audio files.
Can you convert them to wave?
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Dieter Teßin

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Re: Resolve crash while drag and drop clips

PostWed Mar 14, 2018 3:52 pm

Hi,

I had the same problem.
See subject : Problem with Resolve during clip-load

It was the Graphic card.
Win10-on-SSD, i7-x980-6Core+HT/3,33 GHz, 24GB-DDR3, Nvidia-GTX-790-4GB, BM-Intensity-Pro-4K

id4you.de
Regards
Dieter
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostThu Mar 15, 2018 11:32 pm

Peter Chamberlain wrote:Can you confirm its just the caf audio files.
Can you convert them to wave?


Yep so I've converted all clips in Wave and tried again. Same result; Crashes !!!!
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostThu Mar 15, 2018 11:34 pm

Dieter Teßin wrote:Hi,

I had the same problem.
See subject : Problem with Resolve during clip-load

It was the Graphic card.



Hi Dieter, was there any solution ? Cause I won't be changing the graphic card any time soon if you know what I mean !
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostThu Mar 15, 2018 11:35 pm

And now I'll have to create a new post as Resolve crashes when I try to create compound clips !...
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostFri Mar 16, 2018 12:32 am

Dieter Teßin wrote:Hi,

I had the same problem.
See subject : Problem with Resolve during clip-load

It was the Graphic card.


Well I've read your post. I don't have the same problem, I can load file in the media tab , work on them in the media pool, I can even drop some of them from media pool on the timeline but randomly it would suddenly stop working... and now as I mentioned above I've got the same issue when I try to create a compound clip !!
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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Peter Chamberlain

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Re: Resolve crash while drag and drop clips

PostFri Mar 16, 2018 4:20 am

Jimmy, your issues are not as expected.. i have an older iMac here without issue.

lets start with some detail please review.

viewtopic.php?f=21&t=69837
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Uli Plank

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Re: Resolve crash while drag and drop clips

PostFri Mar 16, 2018 10:44 am

I have the same machine and tried High Sierra. Went back to Sierra and all problems went away.
Apple has a very immature system version there.
Resolve Studio and Fusion Studio
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FroggyKiwi

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Re: Resolve crash while drag and drop clips

PostSat Mar 17, 2018 8:53 am

Uli Plank wrote:I have the same machine and tried High Sierra. Went back to Sierra and all problems went away.
Apple has a very immature system version there.


That's bad news for a whole lot of other reasons !

Thanks for the tip !

I'll have to wait for the next patch of fixes I guess !

Cheers
iMac Retina 5K, 27inch, 2017 - OS High Sierra on 2TB Fusion Drive - 4.2 Ghz 4 Intel core i7 - 40 GB 2400 Mhz DDR4 - GPU Radeon Pro 580, 8GB
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Dieter Teßin

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Re: Resolve crash while drag and drop clips

PostMon Mar 19, 2018 8:54 pm

Have you looked into the logfiles?
You find the logfile in: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\logs
Sometimes you can see in the logfile, what the problem is.
Win10-on-SSD, i7-x980-6Core+HT/3,33 GHz, 24GB-DDR3, Nvidia-GTX-790-4GB, BM-Intensity-Pro-4K

id4you.de
Regards
Dieter

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