All forms of Davinci Keep Crashing (Free Versions)

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smBURGER

  • Posts: 4
  • Joined: Wed Jun 20, 2018 8:20 pm
  • Real Name: Nolan Michael

All forms of Davinci Keep Crashing (Free Versions)

PostWed Jun 20, 2018 8:26 pm

Every time I have booted up a version of Davinci Resolve, it crashes. I don't know why and I'm for sure it has nothing to do with my PC.

My Specs are:
Graphics Card: GTX 1050 TI
CPU: AMD FX 8320 at 4GHZ
Power Supply: EVGA 500 WATT
Mother Board: Asrock 970a-G/1.3
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Dwaine Maggart

Blackmagic Design

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Re: All forms of Davinci Keep Crashing (Free Versions)

PostWed Jun 20, 2018 10:45 pm

Logs and a Windows System Information .NFO file might be helpful.

viewtopic.php?f=32&t=71894
Dwaine Maggart
Blackmagic Design DaVinci Support
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smBURGER

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Re: All forms of Davinci Keep Crashing (Free Versions)

PostThu Jun 21, 2018 12:29 am

I don't know how to get the diagnostics because there is no help tab in my Davinci Resolve, but I'm running on Windows 10 and have used all versions of Resolve from 14.0.1 to the newest version of the 15 beta, and I can't seem to understand why this is happening all the sudden, it seemed to work perfectly fine a few weeks back, it's all so strange.
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smBURGER

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Re: All forms of Davinci Keep Crashing (Free Versions)

PostThu Jun 21, 2018 12:32 am

Dwaine Maggart wrote:Logs and a Windows System Information .NFO file might be helpful.

viewtopic.php?f=32&t=71894


I'm running on Windows 10 and I'm not sure how to file my diagnostics from Davinci because there is no help tab. By the way, I've used all versions ranging from 14.0.1 to the latest 15 beta.
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Peter Chamberlain

Blackmagic Design

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Re: All forms of Davinci Keep Crashing (Free Versions)

PostThu Jun 21, 2018 9:08 am

Hi the info is at the top of this forum
viewtopic.php?f=21&t=69837
DaVinci Resolve Product Manager
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smBURGER

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Re: All forms of Davinci Keep Crashing (Free Versions)

PostThu Jun 21, 2018 5:24 pm

----------------------------------------------------------------------
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----------------------------------------------------------------------
#TIME Mon Jun 18 15:09:49 2018 - Uptime 00:00:39 (hh:mm:ss)
#FROM_EMAIL
#TO_EMAIL
#VERSION DaVinci Resolve v15.0.0b.057 (Windows/MSVC)
#SMTP_SERVER
#PROGRAM_NAME (64-bit)

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----------------------------------------------------------------------
#TIME Mon Jun 18 15:12:09 2018 - Uptime 00:00:52 (hh:mm:ss)
#FROM_EMAIL
#TO_EMAIL
#VERSION DaVinci Resolve v15.0.0b.057 (Windows/MSVC)
#SMTP_SERVER
#PROGRAM_NAME (64-bit)

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Dwaine Maggart

Blackmagic Design

  • Posts: 11296
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: All forms of Davinci Keep Crashing (Free Versions)

PostThu Jun 21, 2018 9:20 pm

No, that is absolutely not what we are looking for.

We are looking for you to provide us link to a Resolve diagnostics log .zip file.

What do you mean you don't have a Help tab in your Resolve? Is Resolve running? Are you able to start a new project? If so, do you see any menus across the top, like Color or Fairlight or Workspace? If you see those, Help will be the next one after Workspace. And that's where you'll find the "Create Diagnostic Log on Desktop" menu selection.

If Resolve is not running, or you can't open a new project, then you can generate the log file manually, as per the first message in the thread at this link, which is listed in the link we provided above:

viewtopic.php?f=21&t=41211

Also provide the .NFO file described in that link.
Dwaine Maggart
Blackmagic Design DaVinci Support
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