Can't Start DaVinci 15

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Victor Avila

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 3:25 pm

I did the clean install and still the same problem.

Nothing changed.

I try to open but nothing happens.

I read somewhere that it could be because of my headset.
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 5:38 pm

Bluetooth headsets on Windows 10 have been reported to interfere with Resolve in the past.

If you have such headsets, disconnect them to see if that's the issue.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Victor Avila

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 6:38 pm

It's not bluetooth and I already tried without them and without any sound devices at all.

So frustrating because I bought this computer just to work with DAVINCI
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 8:53 pm

Delete this Intel graphics related file:

C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll

Then try Resolve. If it still fails to launch, send another log and NFO file.
Dwaine Maggart
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Victor Avila

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 10:09 pm

It worked!!

Thank you very much!!

What was the problem?
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostMon Aug 26, 2019 10:18 pm

That file was the problem. A few of the Intel HD Video driver files can cause this issue.

Since your NFO reported no Intel HD graphics being detected, no issue deleting this file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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sriniak

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Re: Can't Start DaVinci 15

PostTue Aug 27, 2019 3:53 pm

Hi,
I have the same issue, when I double click of Resolve icon, loading icon remains for about 3-5 seconds and nothing loads. When checked in the 'Task Manager' it shows as working.

It's my first installation of DaVinci Resolve 16.0. I try to uninstall/reinstall several time, ensuring no previous has been kept.

My config is:
OS: Windows 10 Home Edition
Proc: i7 8750H
Graphic Cards: GeForce GTX 1060
RAM: 16 GB
Resolve Edition: 16.0

Here is the file generated by CaptureLogs command: https://drive.google.com/open?id=1S5qT- ... Bxy9rdKXxW

Thanks for your help if you see anything wrong. I'll have to work on video editing and wanted to try DaVinci Resolve.
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostTue Aug 27, 2019 10:48 pm

Go to the MSI GV62 support site:

https://www.msi.com/Laptop/support/GV62 ... Win10%2064

And download and install the Intel 24.20.100.6169 driver from the VGA Driver section.

After you've done that, download and install the NVIDIA 430.86 Studio driver from the NVIDIA driver site:

https://www.nvidia.com/download/driverR ... 7971/en-us

When you run the driver installer, select the Custom option and select Clean Install.

If Resolve still won't launch, send another Resolve log and NFO file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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user_01

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Re: Can't Start DaVinci 15

PostWed Aug 28, 2019 4:23 am

Hi guys,

I am experiencing a similar issue. I have tried a few versions of Da Vinci 15 and also Da Vinci 14 (which abruptly crashed).

Da Vinci 15.x gets stuck on 'loading waveform monitor'
Da Vinci 15.1 gets stuck on 'looking for control surface'

Do you have any idea what the problem might be?

I am using an iMac (27-inch, Late 2009). macOS Sierra, version 10.12.6
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 8 GB 1067 MHz DDR3
Graphics: ATI Radeon HD 4670 256 MB
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Peter Chamberlain

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Re: Can't Start DaVinci 15

PostWed Aug 28, 2019 6:24 am

DaVinci Resolve Product Manager
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostWed Aug 28, 2019 6:30 am

Also, your iMac is inadequate to run Resolve.
Dwaine Maggart
Blackmagic Design DaVinci Support
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rachaelbone

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Davinci Resolve 14.1.1 wont open

PostThu Sep 26, 2019 6:11 pm

Hi guys all was going fine until I went to open davinci this morning, it runs its loading process and then I just see that Davinci resolve is "Open" but all I can see is my desk top.

I have attached my SPX file and crash logs.

I have backed up my databases but the work I have on there is so important so i am scared of losing it!!
Attachments
SPX.zip
(307.9 KiB) Downloaded 8 times
DaVinci-Resolve-logs-20190926-102707.tgz
(852.98 KiB) Downloaded 9 times
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostWed Oct 02, 2019 5:06 am

Why are you using Resolve 14.1.1?

My best guess, based on the last working log and the current crash logs, is that you have some file in the Resolve Media Storage path that is causing Resolve to hang, as it appears it's hanging and you are force quitting it a few minutes later.

As a test, try removing all your external drives and see if Resolve launches.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Vall-e

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Re: Can't Start DaVinci 16.1.1.005

PostSat Dec 07, 2019 6:36 pm

Hello,

My problem is that my programm wont launch at all. When I click on the programm there is a loading sign and after 10 seconds its gone. I looked up in the Task-Manager and when I start the programm it shows DaVinci Resolve in the backgroundfiles, but after 10 seconds the Task-Manager shows "Stopped" and it is gone. Its only happening with the 16.1.1.005 version and the 15.2.1 works fine.
My specs are:
Laptop: LAPTOP-K66Q58E2
Prozessor: Intel(R) Core(TM) i7-8850U CPU @1.80 GHz 2.00 GHz
RAM: 8 GB
64 bit Windows 10

Thank you
Valentin Saumweber
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostMon Dec 09, 2019 6:07 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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therealsteve

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Re: Can't Start DaVinci 15

PostThu Dec 12, 2019 10:37 am

Hi, i'm having a similar problem.
I'm in the middle of a project and this morning i was still able to open DaVinci Resolve 16 normally. But when i try to open it now, it only opens the splash screen and then disappears.

My log file and the nfo file can be found here:
https://drive.google.com/open?id=1ITHOT ... gYQdCfomW4

I already tried some of the suggestions here, like deleting the igdrcl64.dll file, but nothing worked. I didn't do a clean install yet because I was not sure if I can uninstall Resolve and do a clean install without losing all my files. I also couldn't located the folder where my project is saved.

Thanks for your help!
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostThu Dec 12, 2019 5:57 pm

You have a very old NVIDIA driver (391.40) installed. Update the NVIDIA driver to the current 441.66 driver, and see if that helps:

https://www.nvidia.com/download/driverR ... 5643/en-us

When you run the driver installer, use the Custom - Clean Install option, and not the Express option.

You might also try the current 16.1.1 Resolve version.
Dwaine Maggart
Blackmagic Design DaVinci Support
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DanCaveTech

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Re: Can't Start DaVinci 15

PostThu Jan 02, 2020 1:52 pm

Hi there,

having the same issue since transitioning from a GTX 1660 Ti to an RX 5700.
Trying to start Resolve 15, as soon as it reaches Loading Fairlight Page it just disappears. The application lingers a little bit on the task manager and then gets killed by Windows. I tried formatting the hard drive, cleaning with DDU, a multitude of driver versions, yet the result is always the same.

Here are the NFO and the LOGs

https://wetransfer.com/downloads/cd4ee4 ... 405/5972cd

Thank you for any possible insight,

Danilo.
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostTue Jan 07, 2020 10:01 pm

It appears to be graphics driver related.

Have you tried the current 19.12.2 and 19.12.3 Optional drivers?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Irakli

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Re: Can't Start DaVinci 15

PostSat Jan 18, 2020 3:10 am

Hi. I bought new MacBook Pro 16 inch. 2,6 GHz, 32 GB, Graphics Intel UHD Graphics 630 1536 МБ. Davinci will not start. Please help.
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Dwaine Maggart

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Re: Can't Start DaVinci 15

PostThu Jan 23, 2020 5:49 am

This thread provides details on how to provide us information that we need to help you.

As a start, we need a Resolve log from your system.

viewtopic.php?f=21&t=90190
Dwaine Maggart
Blackmagic Design DaVinci Support
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Irakli

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Re: Can't Start DaVinci 15

PostFri Feb 14, 2020 10:34 pm

Hello all! Please help! Can't start Davinci resolve on

MacBook Pro, 16 inch, 2019
2,6 GHz 6‑ядерный процессор Intel Core i7
32 ГБ 2667 MHz DDR4
AMD Radeon Pro 5300M 4 ГБ
Intel UHD Graphics 630 1536 МБ

How can this be possible?
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Uli Plank

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Re: Can't Start DaVinci 15

PostSat Feb 15, 2020 2:00 am

Go to your system preferences and switch to the better GPU, if possible.
Resolve Studio and Fusion Studio under MacOS Mojave 10.14.6
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM
Mac mini 16 GB RAM plus eGFX Breakway Radeon RX 580
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Irakli

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Re: Can't Start DaVinci 15

PostSat Feb 15, 2020 2:47 pm

here is the link to my log

dropbox. com / s/a6rkuvqvz5fsbxy/DaVinci-Resolve-logs-20200215-093859.tgz?dl=0
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