- Posts: 13
- Joined: Thu Aug 16, 2018 1:15 pm
- Real Name: Steven Kuo
Dell XPS 15 9570 laptop
Resolve 15.0.0086
Windows 10 Professional 64 bit
Intel Core i7-8750H CPU @ 2.20 GHz
16 GB Ram
Having trouble starting Resolve after welcome tour.
I get following error dialog box first.
---------------------------
MinGW Runtime Assertion
---------------------------
Assertion failed!
Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
File: ..\..\UI\Onboarding\UiResolveOnboardingIPC.cpp, Line 91
Expression: p_Socket && (p_Socket->state() == QLocalSocket::ConnectedState)
---------------------------
Abort Retry Ignore
---------------------------
When I click on Retry, I get error dialog box below.
---------------------------
Microsoft Visual C++ Runtime Library
---------------------------
Runtime Error!
Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
---------------------------
OK
---------------------------
Clicking on OK, Resolve exe appears in Taskmanager but never launches the UI.
When I kill the task tried restarting, again the user interface never appears despite the process appearing in task manager.
Below is the .nfo and the logs
https://www. dropbox.com/s/twb7abfytq304kl/DaVinci-Resolve-logs-20181608_144707.zip?dl=0
https://www. dropbox.com/s/l82nznck75w4whm/DaVinci-Resolve-logs-20181608_230911.zip?dl=0
https://www. dropbox.com/s/jfkumm6pada3wi3/Dell%20XPS%2015.nfo?dl=0
What I have tried:
1. Disable Intel graphics card in Device Manger (no bios settings)
2. Disconnect all external monitors
3. tried beta 8 version as well as the final Resolve 15
4. Uninstall, clean up everything, reinstall
Nothing seem to have any affect so far.
Can you help me?
Thank you so much
PS> If I buy the studio version, will this work? Is the studio version more stable because it's a paid version?
Steven
Resolve 15.0.0086
Windows 10 Professional 64 bit
Intel Core i7-8750H CPU @ 2.20 GHz
16 GB Ram
Having trouble starting Resolve after welcome tour.
I get following error dialog box first.
---------------------------
MinGW Runtime Assertion
---------------------------
Assertion failed!
Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
File: ..\..\UI\Onboarding\UiResolveOnboardingIPC.cpp, Line 91
Expression: p_Socket && (p_Socket->state() == QLocalSocket::ConnectedState)
---------------------------
Abort Retry Ignore
---------------------------
When I click on Retry, I get error dialog box below.
---------------------------
Microsoft Visual C++ Runtime Library
---------------------------
Runtime Error!
Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
---------------------------
OK
---------------------------
Clicking on OK, Resolve exe appears in Taskmanager but never launches the UI.
When I kill the task tried restarting, again the user interface never appears despite the process appearing in task manager.
Below is the .nfo and the logs
https://www. dropbox.com/s/twb7abfytq304kl/DaVinci-Resolve-logs-20181608_144707.zip?dl=0
https://www. dropbox.com/s/l82nznck75w4whm/DaVinci-Resolve-logs-20181608_230911.zip?dl=0
https://www. dropbox.com/s/jfkumm6pada3wi3/Dell%20XPS%2015.nfo?dl=0
What I have tried:
1. Disable Intel graphics card in Device Manger (no bios settings)
2. Disconnect all external monitors
3. tried beta 8 version as well as the final Resolve 15
4. Uninstall, clean up everything, reinstall
Nothing seem to have any affect so far.
Can you help me?
Thank you so much
PS> If I buy the studio version, will this work? Is the studio version more stable because it's a paid version?
Steven
Configuration:
CPU: AMD Ryzen 7 3800X 8-Core (standard clocking)
RAM: 32 GB
Graphic Card: GeForce GTX 1050 Ti (4GB VRAM) & GeForce GTX 1070 (4GB VRAM)
OS: Windows 10 Pro 64Bit
CPU: AMD Ryzen 7 3800X 8-Core (standard clocking)
RAM: 32 GB
Graphic Card: GeForce GTX 1050 Ti (4GB VRAM) & GeForce GTX 1070 (4GB VRAM)
OS: Windows 10 Pro 64Bit