Trouble starting Resolve 15 on Dell XPS after welcome tour.

Dell XPS 15 9570 laptop
Resolve 15.0.0086
Windows 10 Professional 64 bit
Intel Core i7-8750H CPU @ 2.20 GHz
16 GB Ram

Having trouble starting Resolve after welcome tour.

I get following error dialog box first.
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MinGW Runtime Assertion
---------------------------
Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
File: ..\..\UI\Onboarding\UiResolveOnboardingIPC.cpp, Line 91

Expression: p_Socket && (p_Socket->state() == QLocalSocket::ConnectedState)
---------------------------
Abort Retry Ignore
---------------------------

When I click on Retry, I get error dialog box below.

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Microsoft Visual C++ Runtime Library
---------------------------
Runtime Error!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe



This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


---------------------------
OK
---------------------------

Clicking on OK, Resolve exe appears in Taskmanager but never launches the UI.

When I kill the task tried restarting, again the user interface never appears despite the process appearing in task manager.

Below is the .nfo and the logs

https://www. dropbox.com/s/twb7abfytq304kl/DaVinci-Resolve-logs-20181608_144707.zip?dl=0
https://www. dropbox.com/s/l82nznck75w4whm/DaVinci-Resolve-logs-20181608_230911.zip?dl=0
https://www. dropbox.com/s/jfkumm6pada3wi3/Dell%20XPS%2015.nfo?dl=0

What I have tried:
1. Disable Intel graphics card in Device Manger (no bios settings)
2. Disconnect all external monitors
3. tried beta 8 version as well as the final Resolve 15
4. Uninstall, clean up everything, reinstall

Nothing seem to have any affect so far.

Can you help me?

Thank you so much

PS> If I buy the studio version, will this work? Is the studio version more stable because it's a paid version?

Steven

Resolve needs a real GPU, please check the config guide.

I have a real GPU. GTX1050Ti. Resolved worked on my much older laptop with even worse GPU.

This is the same laptop used by some Da Vinci experts too.

Any other ideas?

Thanks

Resolve needs a real GPU, please check the config guide.

Depending on the model XPS can have GTX 1060 for example. I can run Resolve 15 just fine on XPS 15 9360 with gtx1060 and 4gb dedicated gpu ram.

So, the question remains: which one is it? None mentioned.

Hi.

If the Dell XPS 15 9570 don't have a dedicated graphics card will it use the Intel Graphics and OpenCL.

If wonder if the '4. Uninstall, clean up everything, reinstall' went wrong. How did you do it?
Did you really clean up everything, also the Windows Registry?

Regards Carsten.

So, the question remains: which one is it? None mentioned.

I have GTX 1050 Ti discrete graphics card. Does this answer your question?

Thanks

Hi.

If the Dell XPS 15 9570 don't have a dedicated graphics card will it use the Intel Graphics and OpenCL.

If wonder if the '4. Uninstall, clean up everything, reinstall' went wrong. How did you do it?
Did you really clean up everything, also the Windows Registry?

Regards Carsten.

Dell XPS 15 9570 HAS a dedicated graphics card. A GTX1050Ti.
It also has an Intel built in GPU.
So you can say it has two graphic chips.

With uninstall, I used RevoUn to ensure everything is clean (including registry, disk folders...etc )

By reinstallation has no effect. It still didn't fix the problem of Resolve not being able to launch.

Any suggestion is much appreciated.

Thank you all.

Steven

[Peter Chamberlain]

Can u disable the internal Intel GPU?

Can u disable the internal Intel GPU?

I tried to do that in the bios but can't find an option to do so.

I tried disabling through Device Manager but that didn't work either.

Any other suggestions?

Thanks!!

I noticed that the Dell Bios configuration is very "lite" when compared other machines. I'm picking that there's probably a few "hidden" screens that are only accessible when you know the secret of how to get there. Disabling/Enabling the onboard video should definitely be something you can do through BIOS but I think Dell are trying to protect users from such dangers.

I noticed that the Dell Bios configuration is very "lite" when compared other machines. I'm picking that there's probably a few "hidden" screens that are only accessible when you know the secret of how to get there. Disabling/Enabling the onboard video should definitely be something you can do through BIOS but I think Dell are trying to protect users from such dangers.

Yes it is very "lite", not many configuration options at all.

I got it working!!

To share my solution to help others of you who might be suffering the same issue.

Step 1. Install DaVinci Resolve Studio (i.e. the paid version)
Step 2. Launch it and it should be successful and asks for a registration code (I don't have one, so I cancelled)
Step 3. Uninstall Davinci Resolve Studio
Step 4. Reinstall Davinci Resolve (free version)

It then should launch successfully.

What this tells me is that the paid version, beyond additional features, is more stable and perhaps has some fixes that the community version doesn't have.

Thus when installing the paid version, it must have fixed something or left something behind so that it fixes the community version too.

I hope this helps others.

FWIW, I went through exactly this on an XPS 9575; nothing to do with GPUs - the 9575 also uses dual GPUs but Resolve correctly sees & uses the Vega in this case. No, the issue proved to be with the Visual C++ libs & as many are likely aware, many apps install a variety of these over time, different ages, versions etc. That was the problem with the Resolve uninstall process, not really clean & leaves behind Visual C reminants. in my case, looks like another app install messed this up. Answer was to do a clean Win install; otherwise I believe there are some 'fresh-up' lastest Visual C installers than can also do the trick. Therefore I suspect there may be differences in these aspects of Resolve Studio vs. Free as you indicate.

Exact same behaviour as per the first post here; would be nice if Resolve trully uninstalled everything. shall check the Free vs Studio ritual if it happens again, but the Visual C++ clean-up is likely useful accross-the-board. see eg: http://m.majorgeeks.com/files/details/v ... aller.html

I got it working!!

To share my solution to help others of you who might be suffering the same issue.

Step 1. Install DaVinci Resolve Studio (i.e. the paid version)
Step 2. Launch it and it should be successful and asks for a registration code (I don't have one, so I cancelled)
Step 3. Uninstall Davinci Resolve Studio
Step 4. Reinstall Davinci Resolve (free version)

It then should launch successfully.

What this tells me is that the paid version, beyond additional features, is more stable and perhaps has some fixes that the community version doesn't have.

Thus when installing the paid version, it must have fixed something or left something behind so that it fixes the community version too.

I hope this helps others.

I am on a Dell XPS 9570 and am running into the same MinGW runtime assertion problem stated in the original post. I was hoping the above solution would work for me, but I still run into the same problem when launching Resolve Studio.

Has anyone found a solution to dealing with the "MinGW Runtime Assertion" failure (as detailed in the original post)?

I've also got a Dell XPS 9560 with GTX 1050 running Windows 10.

Resolve 15 beta was working fine but since installing 15.1.1 it won't start.

If I uninstall and delete everything from ProgramData, I will get the following MinGW Runtime Assertion alert on the first run of the fresh install:

Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
File: ../../UI/OnBoarding/UiResolveOnboardingIPC.cpp, Line 91

Expression: p_Socket && (p_Socket->stat() == QLocalSocket::ConnectedState)

Otherwise, when I run Resolve, the process just stays in the background until I kill it. There won't be any splash window or app window, just nothing.

Using either edition (Studio or Free) doesn't seem to make a difference.

Just posting here to say that updating my Intel HD graphics to the latest driver has resolved my problem. I'm not sure if it will matter for you but I got the drivers direct from Intel - You will likely need to use the "Have Disk" install method if you do.

I had the same problem on my PC (i7 7700k, GTX 1060, Win 10 x64)
A little description: when setting up BMDR v15.1.1 (free or studio, doesn't matter) for the first time, it showed that my GPU might not be up to the task (yellow exclamation mark instead of green check mark). After that, it crashed with the error mentioned by the other posters.
I think that bios or windows disables the integrated graphics when there's nothing plugged in it (as a proof it doesn't appear in device manager) but BMDR still tries to use it. That's why it shows the warning about the GPU.
My solution was to plug a monitor in my onboard GPU (Intel HD 630) along with the other 2 plugged in my main GPU (GTX 1060). After a restart Windows started running on all 3 monitors but BMDR still failed to start. After an uninstall and reinstall BMDR showed the green check mark for the GPU and started working fine. It kept working even after removing the extra monitor from the onboard GPU and restarting.

Another problem I had was that the uninstaller didn't clean everything and if I uninstalled Panels I couldn't reinstall it because it detected it as being already installed. My solution was to delete these folders after uninstalling BMDR and BMD Panels:

• c:\Program Files (x86)\Blackmagic Design\
• c:\ProgramData\Blackmagic Design\

Also I had to delete the following registry keys:

• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Blackmagic Design
• HKEY_CURRENT_USER\Software\Blackmagic Design

TL;DR: plug extra monitor in onboard GPU and reinstall BMDR.

I tried the plugging in external monitor solution, but didn't work. Also I don't find those registry entries after uninstalling Resolve.

I'm having this problem with an Asus GX501G with Nvidia 1080 max q

same problem was there ever a solution??
Crashes on start up, doesnt come up at all but is seen in task manager.

Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe File: ..\..\UI\Onboarding|UiResolveOnboardingIPC.cpp, Line 91

Expression: p_Socket && (p_Socket-> state() ==
QLocalSocket::ConnectedState)

i7-6700k 4.00GHz
16 GB Ram
Windows 10, 64-bit OS
Nvidia GTX 1050 Graphics Card

I've also got a Dell XPS 9560 with GTX 1050 running Windows 10.

Resolve 15 beta was working fine but since installing 15.1.1 it won't start.

If I uninstall and delete everything from ProgramData, I will get the following MinGW Runtime Assertion alert on the first run of the fresh install:

Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\DaVinci Resolve Welcome.exe
File: ../../UI/OnBoarding/UiResolveOnboardingIPC.cpp, Line 91

Expression: p_Socket && (p_Socket->stat() == QLocalSocket::ConnectedState)

Otherwise, when I run Resolve, the process just stays in the background until I kill it. There won't be any splash window or app window, just nothing.

Using either edition (Studio or Free) doesn't seem to make a difference.

I was able to fix it by removing this system file: igdrclneo64.dll . My system is stable without the file. It was a hack suggested by a system admin friend.
I also uninstalled mcaffee - which may have been blocking a license check or something

******ANSWER******
I have gotten a solution: I needed to go into the BIOs and enable Multi-Monitoring. It was hidden deep in the advanced settings. I have an asus z170 gaming pro motherboard.
The destination is Advanced Mode > advanced tab > sytem agent (SA) Configuration > graphics configuration >iGPU Multi-monitor, then Enable. Now Davinci Resolve 15 had booted up.

thanks for the help!