Installation Problems

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mneumann

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Installation Problems

PostWed Oct 10, 2018 5:10 pm

I installed version 15.1 right now and when I start Davinci Resolve, it gives me the following error:
The procedure entry point clEnqueueMarkerWithWaitList could not be located in the dynamic link library C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe

Get no further than that. If anybody can give me a clue what is the problem.
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Jean Claude

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Re: Installation Problems

PostWed Oct 10, 2018 5:19 pm

"Saying it is good, but doing it is better! "
Win10-1809 | Resolve Studio V16.1 | Fusion Studio V16.1 | Decklink 4K Extreme 6G | RTX 2080Ti 431.86 NSD driver! |
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Jim Simon

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Re: Installation Problems

PostWed Oct 10, 2018 5:21 pm

Never saw that before. My thought is to try a reinstall.

Download and install the following first, using it to remove the current install. Be sure to check the Automatically remove residual files option.

https://www.iobit.com/en/advanceduninstaller.php
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Dwaine Maggart

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Re: Installation Problems

PostWed Oct 10, 2018 9:49 pm

That error would be typical of installing Resolve on Windows 7. What Windows OS are you using? We only support Windows 10.
Dwaine Maggart
Blackmagic Design DaVinci Support
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mneumann

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Re: Installation Problems

PostSun Oct 14, 2018 12:29 pm

I am using Windows 10 Home
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db_dof

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Re: Installation Problems

PostTue Oct 16, 2018 1:37 am

I am having exactly the same problem on my Windows 10 pc.
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Dwaine Maggart

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Re: Installation Problems

PostTue Oct 16, 2018 11:44 pm

Dwaine Maggart
Blackmagic Design DaVinci Support
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db_dof

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Re: Installation Problems

PostWed Oct 17, 2018 6:04 am

Hi.
Here is a screen grab of the notifier when I attempt to use Resolve.
I've also included my pc specs in the .jpg.
Hope this helps in solving why the software won't load on my computer.
With thanks.
db_dof
Attachments
Resolve notifier on program boot.jpg
Resolve notifier on program boot.jpg (106.9 KiB) Viewed 8082 times
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Dwaine Maggart

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Re: Installation Problems

PostWed Oct 17, 2018 6:31 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Dwaine Maggart

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Re: Installation Problems

PostWed Oct 17, 2018 6:33 pm

That said, the Quadro FX1800 is not a supported graphics card for Resolve. If that's the only graphics device in your system, Resolve is not going to run.
Dwaine Maggart
Blackmagic Design DaVinci Support
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db_dof

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Re: Installation Problems

PostWed Oct 17, 2018 9:30 pm

Ok. Yes. It’s the only graphics card in my PC.
Thank you Dwaine for your fast response.
Cheers.
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db_dof

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Re: Installation Problems

PostFri Oct 26, 2018 4:00 am

Considering my old nvidia quadro fx 1800 can’t
operate Resolve then which dual monitor
graphics card would you recommend?
I will see if I can purchase a 2nd hand one online.
Thanks.
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waltervolpatto

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Re: Installation Problems

PostFri Oct 26, 2018 4:11 am

db_dof wrote:Considering my old nvidia quadro fx 1800 can’t
operate Resolve then which dual monitor
graphics card would you recommend?
I will see if I can purchase a 2nd hand one online.
Thanks.


Depend upon your budget, gtx1060/1070/1080 are solid and inexpensive, Radeon 580, or the new 2080 and Vega.

Tell us which material you want to work with and the price range you can afford.
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio

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