Crashes every time I open.

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AnthonySneed

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Crashes every time I open.

PostSun Oct 28, 2018 5:00 pm

Running the newest Resolve on a maxed out iMac Pro and this large project crashes everytime I open it. If I open another smaller project first that goes fine, then it sometimes lets me open the big one after but not for very long. It'll crash as soon as I do anything. I need to get a bounce for a festival next week this is killing me!
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AnthonySneed

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Re: CRASHES every time I open.

PostSun Oct 28, 2018 5:07 pm

So if I work some magic and get it to open, I can get it to play a little. If I go to the color or deliver tab, crashes automatically.
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waltervolpatto

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Re: CRASHES every time I open.

PostMon Oct 29, 2018 5:27 am

specs, logs, material used...

It's almost as if you ask: my car keep stalling....
SuperServer 5039AD-I
C9X299-PGF - DDR4-2400 16x4 GB
i9-7920xCPU 12c 2.90GHz Water cooled
2x GTX 1080ti DeckLink Studio 4K
Window10 - Resolve Studio 15.0.1.003
nvidia dr: 398.82
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AnthonySneed

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Re: CRASHES every time I open.

PostMon Oct 29, 2018 6:07 am

waltervolpatto wrote:specs, logs, material used...

It's almost as if you ask: my car keep stalling....


Sorry (time to learn here for me) I have don’t that before. Can you point me in the right direction?
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waltervolpatto

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Re: Crashes every time I open.

PostMon Oct 29, 2018 1:38 pm

SuperServer 5039AD-I
C9X299-PGF - DDR4-2400 16x4 GB
i9-7920xCPU 12c 2.90GHz Water cooled
2x GTX 1080ti DeckLink Studio 4K
Window10 - Resolve Studio 15.0.1.003
nvidia dr: 398.82
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Dwaine Maggart

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Re: Crashes every time I open.

PostMon Oct 29, 2018 9:10 pm

Start with logs: Resolve Help Menu - Create Diagnostics Log on Desktop

And system info .spx file from About This Mac - System Report - File - Save in the System Information menus at the top .

Put them on a file sharing site and post a link here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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AnthonySneed

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Re: Crashes every time I open.

PostSun Nov 04, 2018 8:02 am

Dwaine Maggart wrote:Start with logs: Resolve Help Menu - Create Diagnostics Log on Desktop

And system info .spx file from About This Mac - System Report - File - Save in the System Information menus at the top .

Put them on a file sharing site and post a link here.


Thanks Dwaine!

Here's the link: https://fil.email/IIydwJZG?&showconfirmation=true

FYI, I had to open the session in read only mode because it crashes as soon as it opens, there's no wiggle room to get into the session anymore.
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AnthonySneed

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Re: Crashes every time I open.

PostMon Nov 05, 2018 2:16 am

bump for Dwaine
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Dermot Shane

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Re: Crashes every time I open.

PostMon Nov 05, 2018 4:47 am

barring Dwaine popping up with some powerful Dwaine magik, if i could get the project open, i'd intantly export an XML of the timeline before touching anything else

i'd then export a DRP, and close the project, try the DRP first and if that fails, make a new project, index the media, import the XML and colortrace to the orignal project
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AnthonySneed

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Re: Crashes every time I open.

PostMon Nov 05, 2018 6:41 pm

Dermot Shane wrote:barring Dwaine popping up with some powerful Dwaine magik, if i could get the project open, i'd intantly export an XML of the timeline before touching anything else

i'd then export a DRP, and close the project, try the DRP first and if that fails, make a new project, index the media, import the XML and colortrace to the orignal project


Does it affect it any that I made these logs by opening the project in “read only” mode?
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Dwaine Maggart

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Re: Crashes every time I open.

PostTue Nov 06, 2018 11:08 pm

Mojave 10.14.1? Swell. Probably the new bald head emoji is causing issues.

If you go into Resolve Preferences - System - Configuration, change the GPU processing mode from Auto to OpenCL, save the prefs and restart Resolve, what happens with your project?
Dwaine Maggart
Blackmagic Design DaVinci Support
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AnthonySneed

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Re: Crashes every time I open.

PostThu Nov 08, 2018 6:28 am

Dwaine Maggart wrote:Mojave 10.14.1? Swell. Probably the new bald head emoji is causing issues.

If you go into Resolve Preferences - System - Configuration, change the GPU processing mode from Auto to OpenCL, save the prefs and restart Resolve, what happens with your project?


Ok I did this and again, I open the project it'll be on a tab like the deliver page. As soon as I do anything it just shuts down completely.
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Dwaine Maggart

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Re: Crashes every time I open.

PostThu Nov 08, 2018 6:14 pm

Do a Project Export of the BOILED ANGELS FIX project, and link to the .drp file here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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AnthonySneed

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Re: Crashes every time I open.

PostFri Nov 09, 2018 10:14 am

Dwaine Maggart wrote:Do a Project Export of the BOILED ANGELS FIX project, and link to the .drp file here.

Hey Dwaine,

Thanks for helping. I managed to get a project file exported. I changed the title of it, hopefully that's ok.

Here's the link: https://we.tl/t-43Q3ljTKhp
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Dwaine Maggart

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Re: Crashes every time I open.

PostFri Nov 09, 2018 7:49 pm

Your spx shows you have Neat 4.8.0 installed. Install the current 4.8.2 version and see if that helps.
Dwaine Maggart
Blackmagic Design DaVinci Support
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AnthonySneed

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Re: Crashes every time I open.

PostSat Nov 10, 2018 7:21 am

Dwaine Maggart wrote:Your spx shows you have Neat 4.8.0 installed. Install the current 4.8.2 version and see if that helps.


I just updated it and it still crashes. :cry:
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waltervolpatto

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Re: Crashes every time I open.

PostSun Nov 11, 2018 4:55 pm

Neat Video is a Ram hog (last time I tried)... can you disable it and check again?
SuperServer 5039AD-I
C9X299-PGF - DDR4-2400 16x4 GB
i9-7920xCPU 12c 2.90GHz Water cooled
2x GTX 1080ti DeckLink Studio 4K
Window10 - Resolve Studio 15.0.1.003
nvidia dr: 398.82

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