Thu Dec 06, 2018 12:17 am
A MOV file is just a container. Can you open them in the OS? If not, ask them which codec they used.
If they open but don't import, they are probably in a very ancient codec, called "Animation". Ask them to use a more modern one, like ProRes on the Mac or DNxHR on the PC.
Last edited by
Uli Plank on Thu Dec 06, 2018 12:27 am, edited 1 time in total.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.
Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
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