New install of Davinci 15.2.1 won't run

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madnaut

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  • Joined: Tue Dec 11, 2018 5:31 pm
  • Real Name: Marion A. Douglas

New install of Davinci 15.2.1 won't run

PostWed Dec 12, 2018 8:17 pm

I recently installed Davinci 15.2.1 on my Windows 10 machine.
Once I start it up, it errors out with the two dialogs below. Do I have an incompatible video card? It is OpenCL compatible and drivers are installed?

Errors
1. Davinci Resolve is unable to run as the application was not able to initialize the discrete GPU
2. CRITICAL_PREF: Davinci Resolve could not find any OpenCL capable GPUs. Would you like to review and update your Davinci Resolve Hardward Configuration?

My System
Operating System
Windows 10 Enterprise 64-bit
CPU
Intel Core i7 @ 3.20GHz 50 °C
Coffee Lake 14nm Technology
RAM
32.0GB Dual-Channel Unknown @ 1329MHz (19-19-19-43)
Motherboard
Dell Inc. 0C96W1 (U3E1)
Graphics
DELL S2817Q (3840x2160@60Hz)
DELL S2817Q (3840x2160@59Hz)
DELL U2718Q (3840x2160@60Hz)
Intel UHD Graphics 630 (Dell)
4096MB ATI AMD Radeon RX 550 (Dell) 41 °C
CrossFire Disabled
Storage
476GB KXG50ZNV512G NVMe TOSHIBA 512GB (RAID (SSD))
Optical Drives
HL-DT-ST DVD+-RW GU90N
Audio
AnvSoft Virtual Sound Device
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Carsten Sellberg

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Re: New install of Davinci 15.2.1 won't run

PostThu Dec 13, 2018 4:54 am

Hi.

You have two Graphics cards that I expect both will be able to let Resolve to start up:

Intel UHD Graphics 630 (Dell)
4096MB ATI AMD Radeon RX 550

May be there are conflicting?

Suggest you disable or remove the RX 550, to see if Resolve then can start up.

An another thing you can try is to play with your drivers. If any of the Graphics Drivers are special DELL drivers, can it may be a help to exchange them with similar driver from Intel or AMD.

Regards Carsten.
URSA Mini 4.6K
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: New install of Davinci 15.2.1 won't run

PostThu Dec 13, 2018 6:59 am

Try Resolve 15.2.2.
Dwaine Maggart
Blackmagic Design DaVinci Support

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