DaVinci Resolve 15.2.2 crash on subfolder selection in Media

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DiscusFactory

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DaVinci Resolve 15.2.2 crash on subfolder selection in Media

PostTue Dec 25, 2018 1:21 pm

Hello

just in short : i've changed form FCP-X to DaVinci Resolve 15.2.2.007.
I am using a iMac with OS Mojave 10.14.2 Retina 5K, 27-inch, 2017.
My Problem is :
1. open Resolve with a new project
2. change to "Media" View, where i see my locations
3. click on one location : subfolders and media shown beside
4. click on a subfolder in locations or double-click on subfolder icon let Resolve crash.

Any suggestions on this ?
Subfolders contain .jpeg, .png, .mp4, .mov and .MTS files.

All files can be imported via cmd+i in Tab "MediaPool" from "Edit" view.

Thx Dirk
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iMac (Retina 5K, 27-inch, 2017),4.2 GHz Intel Core i7, 16 GB 2400 MHz DDR4, Radeon Pro 580 8192 MB, OSX 10.14.2 (18C54) Mojave
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Dwaine Maggart

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostFri Dec 28, 2018 10:32 pm

It would be helpful to see a Resolve Diagnostics log file. In the Resolve Help menu, select "Create Diagnostics Log on Desktop", then put that file on a file sharing site and provide a link to the file here.
Dwaine Maggart
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peterjackson

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostSun Dec 30, 2018 10:41 am

Same for me, I'll also upload logs. Didn't get to it yet, sorry.

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peterjackson

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostSun Dec 30, 2018 12:29 pm

Sorry for delay. Logs with crash dump are here: https://www.dropbox.com/s/257uxr2ugrhps ... 0.zip?dl=0

I cleaned out all logs prior to trying to reproduce this issue, so logs should contain nothing except info related to these crashes.

In Resolve I only did the following: Create a new project and navigate to a folder in the Media page and wait for it crash.

Looking at the logs it first seemed to me the cause might be some invalid 1kb mp4 files the DJI app created, but even after removing all of these it keeps crashing.

Also h264/HVEC hardware accelerated decode on/off makes no obvious difference.

Also I digged through the logs before wiping them for this repro and found quite a few messages similar to: Out of memory in CUDAManager:19xx. I would guess this might be my other issue with previewing h265 I have. Stupidly enough I wiped those logs thinking I'll get that message again in the repro, but it seems it doesn't go get that far now and I first need this issue solved, as I can't even preview a single file now.

Thanks for looking into it.
XPS 9750, i9-8950HK, 32GB, 2TB NVM, Intel 630, GTX 1050 Ti, 1080 Ti eGPU, Mini Monitor, BMCC4K. Versions: BIOS 1.7.0, Intel 630 24.20.100.6287, Nvidia 25.21.14.1881, Thunderbolt 17.4.77.13, Win10 Enterprise 10.0.17134.
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Dwaine Maggart

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostMon Dec 31, 2018 11:56 pm

@Peter: Please open Windows System Information, do a File - Save, to create a .NFO file and then provide a link to the file. If you don't want to post that publicly, fine to send it to me in a PM.
Dwaine Maggart
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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostTue Jan 01, 2019 3:12 pm

Hi Dwaine

i've uploaded a diagnostic log zip file as requested.

May it helps to find a hint on that issue.

regards dirk
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DaVinci-Resolve-logs-20190101-160801.zip
(523.28 KiB) Downloaded 14 times
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iMac (Retina 5K, 27-inch, 2017),4.2 GHz Intel Core i7, 16 GB 2400 MHz DDR4, Radeon Pro 580 8192 MB, OSX 10.14.2 (18C54) Mojave
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Dwaine Maggart

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostThu Jan 03, 2019 7:44 pm

@Dirk: As a sanity check that this is not some App Store related issue, download and install Resolve 15.2.2 from the BMD web site, and see if that works:

https://www.blackmagicdesign.com/suppor ... and-fusion
Dwaine Maggart
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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostThu Jan 03, 2019 8:56 pm

@Dwaine : i have re-installed Resolve 15.2.2 from DMG file, downloaded from BMD site.
(First what i saw was that it created a directory "DaVinciStudio14" , wondering why ...)

Unfortunately the problem exists in this version too.

i have added the new log file to this post.

thx.
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DaVinci-Resolve-logs-20190103-214838.zip
(147.06 KiB) Downloaded 13 times
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iMac (Retina 5K, 27-inch, 2017),4.2 GHz Intel Core i7, 16 GB 2400 MHz DDR4, Radeon Pro 580 8192 MB, OSX 10.14.2 (18C54) Mojave
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Dwaine Maggart

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostThu Jan 03, 2019 11:35 pm

@Dirk: I'm a bit confused. Back in March, you had Resolve Studio 14.0.1 running, apparently happily, on this system under Sierra. Why aren't you using Studio now? Dongle moved to somewhere else?

I can't really tell for sure from the log, so can you verify that with the 15.2.2 version from the BMD web site, you can open a new project, and Resolve does not crash until you select a media file in the Media Storage area?

If that's true, go into Resolve Preferences - System - Memory and GPU, and set the GPU processing type from Auto to OpenCL. Save the prefs and restart Resolve. Does that change anything?
Dwaine Maggart
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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostFri Jan 04, 2019 12:13 pm

@Dwaine: I was using Studio with a partner of mine but we split off and he took the dongle. As mentioned, i was using fcpx since then, but now i am back to evaluate BMD for further usage again.

According to the issue, i've figured out that there is a JPG file in the folder which seems to let DVR crash.
The file is attached to this post. May this helps for further research.

(changing the processor type didn't solve it)
Attachments
JETZT.jpg
JETZT.jpg (644.23 KiB) Viewed 430 times
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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostFri Jan 04, 2019 12:55 pm

That file is crashing Resolve Studio reliably on my machine too.
Resolve Studio and Fusion Studio
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM
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Hartmut Kuhse

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostFri Jan 04, 2019 2:59 pm

My Resolve is crashing, too.
MediaInfo says, it has a YUVA 4:4:4:4 subsampling.
I never heard of such a subsampling in a jpeg file, so its format seems to be invalid.
Resolve should not crash, but raise an error.
I converted it to the "normal" subsampling YUV 4:4:4 and it worked.

Hartmut
Win 10 x64 (1803), i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide
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Steve Baxter

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostThu Jan 17, 2019 9:06 am

I have been able to reproduce this on Resolve Studio 15.2.2 Windows, Resolve 15.2.2 Linux and 15.2.2 Mac OS High Sierra with the attached image. It has indeed 4:4:4 Chroma subsampling according to MediaInfo.
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LATnet logo_Latnet.jpg
LATnet logo_Latnet.jpg (93.53 KiB) Viewed 283 times
Resolve 15.2.2
Linux Ubuntu Studio 18, OSX High Sierra
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chillum

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Re: DaVinci Resolve 15.2.2 crash on subfolder selection in M

PostThu Jan 17, 2019 10:01 am

Not sure if it's related , but I have previouslyt logged a reproducible issue of resolve crashing when it encounters a 16:9 image file.

https://forum.blackmagicdesign.com/view ... 9&e=465079

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