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Where's the Serial Number in Resolve?

PostPosted: Sun Jan 20, 2019 10:15 pm
by Jason T
I think I threw out the DaVinci Resolve packaging sleeve that had my serial number. Is there anyway to see it in DaVinci Resolve somehow? It doesn't show up in the about window and I'm afraid to hit the de-authorize button because I'm not sure what my serial number is anymore.

Jason

Re: Where's the Serial Number in Resolve?

PostPosted: Mon Jan 21, 2019 6:25 am
by Dwaine Maggart
If you are using a Resolve activation code, that would have some on a printed card with the Resolve package you bought. If you've lost that card and don't have that number recorded somewhere, there is not a way to retrieve it.

Re: Where's the Serial Number in Resolve?

PostPosted: Mon Jan 21, 2019 2:20 pm
by Jason T
This seems to be an unorthodox concept?

No other software I've purchased behaves in this manner. Usually the serial would be displayed in the About window or Preferences. Or else it is registered with customer support when the software is first initialized.

So if I unauthorize this install I've basically thrown away my license and need to re-purchase?

Re: Where's the Serial Number in Resolve?

PostPosted: Mon Jan 21, 2019 2:29 pm
by Andrew Kolakowski
One of few BM very strange decisions.
Surely those things should be logged.
At least it does say on the sticker that you need to keep it safe.

Re: Where's the Serial Number in Resolve?

PostPosted: Mon Jan 21, 2019 6:51 pm
by Christian Lessner
Jason T wrote:No other software I've purchased behaves in this manner. Usually the serial would be displayed in the About window or Preferences.

Really? I haven't seen any software that would display the activation code just like that. It would be a risk for companies to install that software. Any employee or freelancer could just open the software, display the activation code, write it down, and then activate that license at home on their own computer.

Re: Where's the Serial Number in Resolve?

PostPosted: Mon Jan 21, 2019 7:41 pm
by Dwaine Maggart
Note that it says to keep this card, and that lost cards or activation keys cannot be replaced.


resolve_activation_card_back.jpg
resolve_activation_card_back.jpg (118.12 KiB) Viewed 2876 times

Re: Where's the Serial Number in Resolve?

PostPosted: Thu Mar 07, 2019 10:59 pm
by robcart
Argh ****, same thing happened to me.

Surely this has to be a support issue for BMD, can't I just show proof of purchase to get a new serial?

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 1:20 am
by ricardo marty
[quote="robcart"]Argh ****, same thing happened to me.

Surely this has to be a support issue for BMD, can't I just show proof of purchase to get a new seri

When I download an upgrade I think the serial shows up on the top right hand of the form that you fill out. Of course, you needed to have installed and activated it. I'm not at my resolve computer at the moment.

Ricardo Marty

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 1:22 am
by ricardo marty
Andrew Kolakowski wrote:One of few BM very strange decisions.
Surely those things should be logged.
At least it does say on the sticker that you need to keep it safe.


I took a photo and emailed it to me just in case.

Ricardo Marty

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 1:43 am
by dlt123me
After reading this page I have to make a comment... I'm surprised by their activation and registration process. Weird. I suspect it's for their reseller process.

I just purchased the Studio version today. To my surprise, I find that the reseller has to send me, by snail mail, my activation code. I can't even use the Studio version till I get my serial code. :cry:

I find this registration process rather archaic, to say the least, for such an amazing, ahead of its time video editing software. I had to install the Free version to continue learning the software, but I still love the software. LOL

Really surprised me and after reading this thread, I will keep copies of my serial number in my DB app. i.e. B-Folders.

Take care...

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 5:10 am
by Leslie Wand
very strange indeed.

why can't bm simply register the number to your name as do adobe (well they did anyway), vegas, etc.,

if i 'lose' either of them i simply log into my account and there they are... surely it's not that difficult?

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 8:27 am
by Marc Wielage
dlt123me wrote:I just purchased the Studio version today. To my surprise, I find that the reseller has to send me, by snail mail, my activation code. I can't even use the Studio version till I get my serial code.

There are retailers out there who will agree to grab a photo of your serial number and email it to the buyer the moment the payment goes through, and then they ship the actual packaging and physical serial number card to you. Find a dealer who will do that for you.

Re: Where's the Serial Number in Resolve?

PostPosted: Fri Mar 08, 2019 6:21 pm
by dlt123me
Marc Wielage wrote:
dlt123me wrote:I just purchased the Studio version today. To my surprise, I find that the reseller has to send me, by snail mail, my activation code. I can't even use the Studio version till I get my serial code.

There are retailers out there who will agree to grab a photo of your serial number and email it to the buyer the moment the payment goes through, and then they ship the actual packaging and physical serial number card to you. Find a dealer who will do that for you.


Too late... The retailer has already shipped the card. No big deal, I am still learning the ropes and really do not need the paid version yet. I just wanted to support the company by buying this amazing application. If we don't support them, they can't continue to deliver such a great product or stay in business. Gotta support your local Sherriff you know. Grin

Besides, I deplore the pay as you go model of software rental such as Adobe. They're getting too bloated. I'll support companies such as BM instead. :D

Re: Where's the Serial Number in Resolve?

PostPosted: Sun May 05, 2019 5:13 pm
by dlt123me
I don't know how long Private Messsages are stored in your profile, but why not send a Private Message to yourself with the registration code? This way, you will have a copy of your registration code stored in your Private Message area of your account on this board..

Dennis

Re: Where's the Serial Number in Resolve?

PostPosted: Fri May 10, 2019 11:57 pm
by Justin Jackson
I just want to add.. this is ridiculous that we sign up, register to download, and yet there is no way to log in and get this info. What is the purpose of registering to download if it offers no way to retrieve the info?

That said, I just had this scare.. I did NOT update to DR 16 Beta 2, started DR and it was inactivated some how and asked me for my activation key. It worked fine last night, and for the past many weeks, so not sure why I had to enter this again. Maybe it goes out from time to time to validate the key after you enter it once.. or requires you to re-enter it every so often?

So.. the BEST way to solve this, is to get yourself a free Last Pass account. It works in browsers on all platforms as an extension, or a web site, as well as there is a mobile app. It isnt just for passwords. You can store secure notes, etc. I put a bunch of notes for things like exactly this info. So if you dont already use Last Pass, you should be or something similar.. saved my butt many times now, and it is just so much faster/easier for sites. Anyway, the purpose in this case is to create a secure note, put in your DR activation key AND the serial number, and save it. You can then access it anytime anywhere.

But really, BlackMagic should have a way to log in to the site, obtain your product registrations, etc. It is 2019, this stuff is easy to implement.

Re: Where's the Serial Number in Resolve?

PostPosted: Sat May 11, 2019 5:23 am
by roger.magnusson
Easy maybe, but tell that to Adobe which leaked my and 152 million other accounts with easily decrypted passwords.

European privacy law GDPR also makes it kind of a chore nowadays. Since BMD only sells through retailers I prefer they concentrate on their products rather than web services anyway.

Last Pass is nice, I use 1Password.