PLEASE HELP! Resolve Crashes Whenever I Open Any Project

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nbheditor

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PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostSat May 11, 2019 12:03 am

Whenever I try to open a project, any project, or create a new one, resolve opens it, and then crashes. This had gone on for several days. Can anyone help? Logs are below as well as my system etc.

Logs:
https://drive.google.com/drive/folders/ ... sp=sharing
Resolve Version: 16.0.0022 Public Beta
System: Windows 10, Intel Core i5-8250U @1.60GHz Quad Core, 16gb DDR4 Ram, Intel UHD Graphics 620 With 8gb GPU memory, and an SSD.

I had never had any issues running Davnci before, in fact, it ran quite well. I did not change anything before it started crashing to my knowledge. I have tried updating, reinstalling, restarting and shutting down my computer, everything.
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harinder_divine

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostSat May 11, 2019 4:56 am

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Peter Chamberlain

Blackmagic Design

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostSat May 11, 2019 10:07 am

Noah, did u try beta 2?
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waltervolpatto

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostSat May 11, 2019 3:53 pm

Also, I got a similar issue and I did a full install of resolve and drivers plus a full power shutdown.

Some service was still going in the background.
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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waltervolpatto

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostTue May 21, 2019 3:59 pm

upgrading nvidia drivers from 430.39 to 430.64 broke it again for me.

i can open the last project I was in, but as soon as i touch another database the software CTD...

Attempting a clean installation with full restart of the drivers.

nope, not working..
uninstall resolve, full restart, reinstall resolve b2 not working.
Looking at the display adapter in the devices manager, it look like there is a "basic window display" adapter: that should not be there. Removed, restart. It come back... great... Uninstalled/disabled and start resolve anyway. same behavior. I can open the project I am in, but any other database will immediately crash to desktop.
Ok, opening the project I can, dump the log on desktop.
dropbox link:
https://www.dropbox.com/s/a02ta95biv07tby/DaVinci-Resolve-logs-20190521-092531.zip?dl=0

the logs seems heavier than usual...
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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John Paines

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostTue May 21, 2019 4:31 pm

Have you tried reverting to 419.67? I had trouble with the 430 series, as well.
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waltervolpatto

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostTue May 21, 2019 4:41 pm

those are the lase lines when the machine crash:
[0x000044e0] | UI | INFO | 2019-05-21 09:35:23,270 | Gallery pointer is changed, refreshing gallery browser
[0x000044e0] | SyManager.Gallery | INFO | 2019-05-21 09:36:05,041 | Finished saving HiddenView to database (size = 0)
[0x000044e0] | SyManager.Gallery | INFO | 2019-05-21 09:36:05,041 | Finished clearing HiddenView (size = 0)
[0x000044e0] | SyManager | WARN | 2019-05-21 09:36:05,088 | No reply received from file system, assume successfully deleted folder D:\CacheClip\9e8971ab-3072-461a-a652-9c139d8e48cf.
[0x000044e0] | SyManager | WARN | 2019-05-21 09:36:05,099 | No reply received from file system, assume successfully deleted folder D:\.gallery\9e8971ab-3072-461a-a652-9c139d8e48cf.
[0x000044e0] | SyManager.Signals | INFO | 2019-05-21 09:36:05,147 | Current project pointer (Untitled Project) is changed
[0x000044e0] | SyManager.Signals | INFO | 2019-05-21 09:36:05,148 | Current timeline pointer () is changed
[0x000044e0] | SyManager.Project | INFO | 2019-05-21 09:36:05,148 | Unlock project 9e8971ab-3072-461a-a652-9c139d8e48cf
[0x000044e0] | SyManager.Gallery | INFO | 2019-05-21 09:36:05,149 | Start purging still caches
[0x000044e0] | SyManager.Gallery | INFO | 2019-05-21 09:36:05,149 | Finish purging still caches
[0x000044e0] | UI | WARN | 2019-05-21 09:36:06,188 | Failed to find value '23' in combo-box
[0x000044e0] | UI | WARN | 2019-05-21 09:36:06,188 | Failed to find value '119' in combo-box
[0x000044e0] | UI | WARN | 2019-05-21 09:36:06,189 | Failed to find value '23' in combo-box
[0x000044e0] | UI | WARN | 2019-05-21 09:36:06,190 | Failed to find value '119' in combo-box
[0x000044e0] | SyManager.Signals | INFO | 2019-05-21 09:36:06,294 | Current database is changed
[0x000044e0] | SyManager.Signals | INFO | 2019-05-21 09:36:06,390 | Current user pointer is changed
[0x000044e0] | UI | WARN | 2019-05-21 09:36:06,398 | UI Persistence - UseDisplayNameForClips not read
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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waltervolpatto

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Re: PLEASE HELP! Resolve Crashes Whenever I Open Any Project

PostTue May 21, 2019 4:46 pm

OK, I chose a database that was not upgraded yet, upgrade that. it was successfully completed, but it crashed at completion

open resolve again, go into that database, open a project, all is good.
try another database, instant crash
ok, open resolve and database that works, look at one project, switch from "full screen" to off
now i can open another database...

so, it seems that upgrading NVIDIA drivers combined with the "full screen" single monitor active does not make resolve happy. Once i was able to open the first project and turn that off and on again, i can open any database in resolve...
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio

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