Travis Schmiesing wrote:What is the actual involvement of BM in the user forums? I see Tony and a few others post info every now and then but there seems to be little to no involvement of the people actually responsible for making the product better. I guess I would like to know that posts here are being heard by BM. It would be nice if the suggestions and requests that users make actually had an effect.
Are they read? Yes. Probably
every single one, based on conversations I've had. Developers who have never responded to a post will know not just the content of the post, but who wrote it.
Are they considered? Depends. Lots of posts are essentially garbage, at least from the product development standpoint. Saying you want Fusion 9 to be faster and crash less isn't going to make a product manager sit up and say "You know, now that you mention it...".
There aren't a lot of posts that are actionable, and there aren't a lot of posts that are well reasoned. I'll take the criticism for saying that, I don't mind. If I didn't say it, BMD would either have to say it and look mean or say nothing and look aloof.
The forum itself doesn't really encourage anything like that either. Good ideas get mixed in with bad ideas and both are lost in the sea of "How to I get this software/tool/technique to work" posts that make up the bulk of the posts. Everything here is dead flat. One forum where
all the posts go, with no way to sort or categorize them other than a handful of stickied posts.