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Where do I submit a bug report?

PostPosted: Sat Feb 24, 2018 8:04 pm
by lesstuck
Hello, Blackmagic Product Managers, Engineers, and Users,

I'm enjoying Fusion very much, but I do get the occasional crash, and I'd like to submit a carefully documented bug report, so that Fusion can improve and increase its user base.

Where do I submit a bug report? Do you have a ticket system in place? What's the procedure for following up and verifying that the bug has been fixed?

OK, that's all. Thanks for taking the time to address this important issue.

Les

Re: Where do I submit a bug report?

PostPosted: Mon Feb 26, 2018 5:24 am
by Peter Chamberlain
You can email the BMD support email from our web page.
https://www.blackmagicdesign.com/support/

We hae an internal ticket system but its not available to customers so you would need to watch the BMD twitter or facebook account for notice when releases are made and then refer to the product readme.

You can also post in the Fusion section which does get reviewed by the user community and by BMD staff.
One of them might be able to assist.