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Fusion Dongle not recognized

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flofency

  • Posts: 7
  • Joined: Thu Oct 18, 2018 10:32 am
  • Real Name: Flo Zauner

Fusion Dongle not recognized

PostThu Nov 29, 2018 5:34 pm

Hello People,

I have worked in Fusion Studio until 1h ago. Suddenly Fusion doesnt recognize my dongle anymore. At Startup it first freezes and after some while it says that it cant find a licence dongle.

Any solutions?
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Chad Capeland

  • Posts: 1758
  • Joined: Mon Nov 10, 2014 9:40 pm

Re: Fusion Dongle not recognized

PostThu Nov 29, 2018 6:11 pm

It's happened twice to me. Dongles just randomly fail, and in both cases they were sitting undisturbed in the computer, so it wasn't that I was carrying them in my pocket or something.

Contact BMD support and they sort of treat it like a hardware failure. Took a LOT of effort because they wanted to do all this software troubleshooting, but in the end it was just a matter of cross-shipping the dongles.
Chad Capeland
Indicated, LLC
www.floweffects.com

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