DeckLink Mini & After Effects CC 2019 problem

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gspfilmworks

  • Posts: 4
  • Joined: Fri Oct 19, 2018 11:25 pm
  • Real Name: Greg Steinbrecher

DeckLink Mini & After Effects CC 2019 problem

PostFri Oct 19, 2018 11:40 pm

Hi Folks,

I've been having issues with CC 2018 and CC 2019 lately and finally had Adobe take a look. Turns out the BMD plugins with the Desktop Video 10.11.2 install don't work/are not compatible.

Upon "Close Project" or "Close Application", I would get a series of errors

Error 27_38.JPG
Error 27_38.JPG (21.64 KiB) Viewed 260 times


followed by

Error 26_84.JPG
Error 26_84.JPG (14.91 KiB) Viewed 260 times


I had Adobe take over my computer, they witnessed the error, moved all "Common" plugins to a separate folder, and HEY PRESTO, everything's ok. After trial and error (placing 1 plugin, restart, pull, repeat) I found the BMD plugins to be the culprit.

I did a complete uninstall of the BMD Desktop Video and sweep for remnants, clean re-install and the problem returned. I guess I'll try older version to see of that gets me working again.

Anyone else experienced this?
~Greg Steinbrecher
~Director/Editor/Creative Director
~Jordan, Ross & Rose Advertising
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gspfilmworks

  • Posts: 4
  • Joined: Fri Oct 19, 2018 11:25 pm
  • Real Name: Greg Steinbrecher

Re: DeckLink Mini & After Effects CC 2019 problem

PostTue Oct 23, 2018 3:09 pm

UPDATE::

I've re-installed Desktop Video 10.11 (downgrade from v.10.11.2) and everything seems to be working properly. We'll see if it holds.

Thanks for reading.

--G
~Greg Steinbrecher
~Director/Editor/Creative Director
~Jordan, Ross & Rose Advertising
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gspfilmworks

  • Posts: 4
  • Joined: Fri Oct 19, 2018 11:25 pm
  • Real Name: Greg Steinbrecher

Re: DeckLink Mini & After Effects CC 2019 problem

PostThu Oct 25, 2018 7:36 pm

Welp, spoke too soon!

After Effects became so unstable I had to crash it (End Task) several times. I pulled the BMD files out of the "Common . Plugin" folder and AE worked properly again.

This afternoon I tried installing 10.11.4, but same problem. I'm open to suggestions!

Stats:
Windows 10-Pro 64-bit (Build 17134)
Intel i7-3930K CPU @ 3.20GHz (12 CPUs) not overclocked
32 GBs RAM
NVidia Quadro K4000 driver v.411.81
Adobe After Effects CC 2019 (Version 16.0.0 Build 235)
~Greg Steinbrecher
~Director/Editor/Creative Director
~Jordan, Ross & Rose Advertising
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chrisrjohnson

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  • Joined: Fri Oct 26, 2018 9:49 pm
  • Real Name: Chris Johnson

Re: DeckLink Mini & After Effects CC 2019 problem

PostMon Nov 12, 2018 7:30 pm

Any update on this? I was having the exact same problem.
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cbialkowski

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  • Joined: Wed Dec 05, 2018 11:32 pm
  • Real Name: Chris Bialkowski

Re: DeckLink Mini & After Effects CC 2019 problem

PostWed Dec 05, 2018 11:40 pm

I too have this problems on two different systems with After Effects CC 2019. One system has an Extreme 4k 12g card and another has a Decklink Mini 4k. So far customer service has been deflecting with daily emails with canned "did you restart, uninstall, or contact Adobe" kinda responses.

Any one have any luck getting a productive dialogue going with customer service or figure anything out on their own? I haven't been able to properly close down After Effects for a while now.
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cbialkowski

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  • Joined: Wed Dec 05, 2018 11:32 pm
  • Real Name: Chris Bialkowski

Re: DeckLink Mini & After Effects CC 2019 problem

PostThu Dec 06, 2018 7:47 pm

Here's the latest from Customer Service if anyone is following:

At this point, we do not have any driver for CC 2019. The latest firmware is designed for CC 2017 and 2018. This might be something that will be fixed as soon as the firmware is out. Be sure to keep a lookout for any Desktop Video software release as it may support the latest CC 2019.


"might" and "may"

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