Desktop Video 11.4.1 - After Effects no video output

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Rob_nj

  • Posts: 3
  • Joined: Tue Jan 28, 2020 10:28 am
  • Real Name: Robert Nekl

Desktop Video 11.4.1 - After Effects no video output

PostThu Jan 30, 2020 5:55 pm

Hi,
after installing upgrade Desktop Video 11.4.1 my video output was gone.
I try to do everything what I can. Reinstall Desktop Video 11.4.1, try to use *.prm from older version but nothing helped.
In the end I had to install older version 10.9.10 back. It helped.

Win 10, After Affects CC_2017_v14.2.1.34, Decklink 4k Extreme 12G.

Thank you very much for help.

Robert
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Rob_nj

  • Posts: 3
  • Joined: Tue Jan 28, 2020 10:28 am
  • Real Name: Robert Nekl

Re: Desktop Video 11.4.1 - After Effects no video output

PostThu Feb 06, 2020 12:04 pm

Is there somebody from BM technical support?
I have been wanting for reply one week and nothing...
Or I have to write direct to email?

Thank you very much.

Robert
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Kays Alatrakchi

  • Posts: 986
  • Joined: Thu Jun 26, 2014 8:22 am
  • Location: Los Angeles, CA

Re: Desktop Video 11.4.1 - After Effects no video output

PostThu Feb 06, 2020 4:36 pm

Bingo.

Forums are not tech support. They are just a way for users to interact and sometimes help each other. If you have a tech issue, you need to contact BMD support directly.
>>Kays Alatrakchi
Filmmaker based in Los Angeles, CA
http://moviesbykays.com
Resolve 16, Mac OS X 10.13.6 (High Sierra), i7 8700k, 32Gb DDR4 RAM, Dual GTX 1080ti, Decklink Mini Monitor, USB 3.1 RAID
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Rob_nj

  • Posts: 3
  • Joined: Tue Jan 28, 2020 10:28 am
  • Real Name: Robert Nekl

Re: Desktop Video 11.4.1 - After Effects no video output

PostTue Feb 11, 2020 6:17 pm

Hey Kays...
Thank you very much.

It is big surprise because on other forum is there technical support (Grass Valley - Edius)...
I think that is very good way for everybody.

BM should think about it... :o)

Robert

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