Blackmagic Forum

Hi,
after installing upgrade Desktop Video 11.4.1 my video output was gone.
I try to do everything what I can. Reinstall Desktop Video 11.4.1, try to use *.prm from older version but nothing helped.
In the end I had to install older version 10.9.10 back. It helped.

Win 10, After Affects CC_2017_v14.2.1.34, Decklink 4k Extreme 12G.

Thank you very much for help.

Robert

Is there somebody from BM technical support?
I have been wanting for reply one week and nothing...
Or I have to write direct to email?

Thank you very much.

Robert

Bingo.

Forums are not tech support. They are just a way for users to interact and sometimes help each other. If you have a tech issue, you need to contact BMD support directly.

Hey Kays...
Thank you very much.

It is big surprise because on other forum is there technical support (Grass Valley - Edius)...
I think that is very good way for everybody.

BM should think about it... )

Robert