- Posts: 24
- Joined: Wed Aug 22, 2012 7:01 am
Hi,
It's hard to say what might be causing the Intensity Pro to work in the x1 PCIe slots you have. But as the card is working OK in the x16 slot, it would suggest that the firmware is up to date. Each version of the driver checks whether any installed cards have the latest firmware version, and will ask you automatically to update if it detects an older version. If the firmware is old, and you don't update, it won't be possible to use the card.
It sounds like there's something particular to those x1 slots that is causing the problem. It may be that there will be something in the BIOS that could help, but it's very difficult to suggest what this could be without knowing the motherboard. Sometimes you can change the amount of bandwidth shared amongst the slots, or maybe there's another feature of the PCIe slots that doesn't play nicely with certain cards installed in the slot. It's also possible that there could be an incompatibility with those slots, but this is quite rare.
If you don't get anywhere it's worth giving support a call again, and see if you can troubleshoot the issue with them.