Ultrastudio 4k outputs 1080 but not 4k
Posted: Fri Jul 28, 2017 9:00 am
Hi All,
I'm on a trashcan mac and I'm using media composer 8x, and outputting over hdmi. The box seems to work fine as long as I'm outputting 1080. I have a 4k tv as a new client monitor, and I've set the control panel to 4k output. Tried all variants of said. New drivers. When sending 4k video from avid, no signal comes out the other side.
See, I know that avid is sending 4k to the box just fine because it shows up on the mini lcd, so I have to assume the problem is there or with bm software control. When i leave the bm software in 4k output, and change my avid output to 1080, the images suddenly displays fine. This tells me that the box is somehow stuck in 1080 mode, since we know it won't down convert 4k to 1080. When i switch bm control to PAL (which shouldn't work), it still displays just fine and presumably still in 1080.
Does this ring a bell for anyone? If not, I'd settle for pointers on how to update the firmware as my next step. Website less than helpful in this regard.
Thanks!
I'm on a trashcan mac and I'm using media composer 8x, and outputting over hdmi. The box seems to work fine as long as I'm outputting 1080. I have a 4k tv as a new client monitor, and I've set the control panel to 4k output. Tried all variants of said. New drivers. When sending 4k video from avid, no signal comes out the other side.
See, I know that avid is sending 4k to the box just fine because it shows up on the mini lcd, so I have to assume the problem is there or with bm software control. When i leave the bm software in 4k output, and change my avid output to 1080, the images suddenly displays fine. This tells me that the box is somehow stuck in 1080 mode, since we know it won't down convert 4k to 1080. When i switch bm control to PAL (which shouldn't work), it still displays just fine and presumably still in 1080.
Does this ring a bell for anyone? If not, I'd settle for pointers on how to update the firmware as my next step. Website less than helpful in this regard.
Thanks!