No Signal Detected in Desktop Video Setup

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Harrison Nene

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  • Joined: Wed Aug 02, 2017 10:14 am

No Signal Detected in Desktop Video Setup

PostWed Aug 02, 2017 11:13 am

We recently purchased 2 Decklink Mini Recorders and installed the drivers and Media Express software in 2 new PCs. The capture screen in Media Express shows black screen and the Desktop Video Setup shows the PC recognizes the card but no video signal detected.
The cards on both PCs are recognized in Device Manager. We have 2 older DeckLink Mini Recorders that are working fine with the same setup (we have tried them on 2 new PCs and also on 2 older PCs). We have also tried using HDMI and SDI inputs on the new cards with no success.

New PCs System Specification:
OS Name: Windows 10 Pro 64 bit Version 10.0.15063 Build 15063
System Model: HP EliteDesk 800 G2 SFF,
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date: HP N01 Ver. 02.20, 05/06/2017
Installed Physical Memory (RAM): 16.0 GB

DRIVER INSTALLED: 10.9.5.0

Older PC System Specification:
OS Name Microsoft Windows 10 Pro Version 10.0.15063 Build 15063
System Model HP Elite 7200 MT Business PC
System Type x64-based PC
System SKU XT217EA#B13
Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI 7.11, 18/03/2011
SMBIOS Version 2.6
Installed Physical Memory RAM: 8.00GB

DRIVER INSTALLED: 10.9.5.0

Please assist us in solving this issue? Is there any difference between the 2 years old cards and 1 year old cards?
Our tests show that the new cards maybe faulty or are we missing something in the setup? The new cards came with Desktop Driver 10.7 that also don't work with it.

We appreciate very much your suggestions on this.
Attachments
Device Manager.PNG
Device Manager shows no errors
Device Manager.PNG (18.38 KiB) Viewed 318 times
Old Capture Card.PNG
Signal detected
Old Capture Card.PNG (59.84 KiB) Viewed 318 times
New Capture Card.PNG
No Signal detected
New Capture Card.PNG (57.73 KiB) Viewed 318 times

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