UltraStudio Mini Recorder Not Detected

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DeWayne Dixon

  • Posts: 17
  • Joined: Wed Sep 25, 2013 7:07 pm

UltraStudio Mini Recorder Not Detected

PostWed Sep 13, 2017 3:41 pm

I'm trying to connect an UltraStudio Mini Recorder to an older MacBook Pro to livestream our church services. The device is connected but Thunderbolt does not detect it nor provide power (no light). The Apple Store says Thunderbolt port is working properly. I'm not a Mac guy so I'm clueless!

Here are the specs:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro9,2
Processor Name: Intel Core i7
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBP91.00D3.B22
SMC Version (system): 2.2f44
Serial Number (system): C1MJ9CFWDTY4
Hardware UUID: 21D580C0-C3EC-5A1B-AC44-E62B3DDB8A2D
Sudden Motion Sensor:
State: Enabled


System Software Overview:

System Version: macOS 10.12.6 (16G29)
Kernel Version: Darwin 16.7.0
Boot Volume: CFHD
Boot Mode: Normal
Computer Name: C*******************c
User Name: C*****O
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 15 minutes

Thunderbolt Bus:

Vendor Name: Apple Inc.
Device Name: MacBook Pro
UID: 0x0001000A1A2CD160
Route String: 0
Firmware Version: 25.1
Domain UUID: 27A530BB-8FCB-715B-B786-9CE118701DD0
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 10 Gb/s x2
Receptacle: 1
Port Micro Firmware Version: 2.1.3
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Glenn Sakatch

  • Posts: 154
  • Joined: Sat Apr 13, 2013 5:36 pm

Re: UltraStudio Mini Recorder Not Detected

PostWed Sep 13, 2017 7:55 pm

have you installed the correct (latest) version of desktop video?

What software are you trying to interface with?
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DeWayne Dixon

  • Posts: 17
  • Joined: Wed Sep 25, 2013 7:07 pm

Re: UltraStudio Mini Recorder Not Detected

PostThu Sep 14, 2017 2:41 am

Yes. Desktop Video version 10.9.7 (released yesterday)
Livestream Producer

It works perfectly on a 2015 MacBook Pro. Why not mine?
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DeWayne Dixon

  • Posts: 17
  • Joined: Wed Sep 25, 2013 7:07 pm

Re: UltraStudio Mini Recorder Not Detected

PostSun Sep 17, 2017 3:14 am

Bueller?... Bueller?... :roll:

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