Hyperdeck Shuttle driver - conflict with Desktop Video?

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Ed Stradling

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Hyperdeck Shuttle driver - conflict with Desktop Video?

PostTue Oct 10, 2017 12:29 pm

hi

I have a Hyperdeck Shuttle which I seldom use, but now need to update the recording settings.

A year or two ago I bought a new PC and installed an old Blackmagic Decklink capture card, for which I use Desktop Video 9.5.3, which was just about the only version which didn't cause me conflicts.

I'm now trying to reinstall my Shuttle software, but it insists that I must uninstall Desktop Video, which I don't want to do as I still use it.

How can I resolve this?

thanks
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Tony Rivera

Blackmagic Design

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Re: Hyperdeck Shuttle driver - conflict with Desktop Video?

PostTue Oct 10, 2017 9:03 pm

Unless there's a reason to have the HyperDeck software installed, there is no update for the product via firmware since 4.3 so you're more than likely to have the current version installed.
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Ed Stradling

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Re: Hyperdeck Shuttle driver - conflict with Desktop Video?

PostTue Oct 10, 2017 9:31 pm

It's the hyperdeck utility i want to use, i assume it's bundled in with the update or can it be downloaded elsewhere?
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Tony Rivera

Blackmagic Design

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Re: Hyperdeck Shuttle driver - conflict with Desktop Video?

PostTue Oct 10, 2017 9:42 pm

Desktop Video (DTV) was included with the HyperDeck software previously. I would just say to uninstall DTV and install the HyperDeck software to manage whatever changes you need to and the remove it to install DTV again.
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