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Decklink 4K Extreme Connect but not Showing in Desktop Video

PostPosted: Thu Feb 08, 2018 1:26 am
by ChrisOuellette
This seems to be weird. I have a Decklink 4k Extreme that is not registering in Desktop video but is in my device manager. I have attached a bunch of images of weird coincidences. I can not see the card in Desktop Video or Media Express but can in Premier (Input Only), Device Manager, and CasparCG. CasparCG's outputs do not work though. I have tried uninstalling Desktop Video, moving the card to a new PCIe slot, then reinstalling the software with no luck. I also submitted a RMA that came back with no errors.

Here is my build:
Intel Core i7-7820X X-Series 3.6 GHz 8-Core LGA 2066 Processor
MSI X299 SLI Plus LGA 2066 ATX Motherboard
MSI GeForce GTX 1070 Ti GAMING 8G Graphics Card
Samsung 250GB 960 EVO NVMe M.2 Internal SSD
Samsung 250GB 850 Evo 2.5" SATA III SSD
Ballistix 32GB Elite Series DDR4 3000 MHz RAM
EVGA SuperNOVA 850 G3 850W 80 Plus Gold Modular Power Supply
Windows 10 Home 1709

I have updated my processor, motherboard, and graphics card as well as have the latest Desktop Video version 10.9.10.

It did work at one time and one day just stopped.

The input is seen in Premier
Premier_Pro.png (125.5 KiB) Viewed 196 times

It is seen in Device Manager as well.
Device_Manager.png (41.49 KiB) Viewed 196 times

And CasparCg sees it but does not output
CasparCG_Log.png (96.12 KiB) Viewed 196 times