Thu Feb 08, 2018 5:17 pm
Yesterday our Teranex Express (which is on 24/7 in a rack) stopped taking inputs. Nothing has changed in terms of wiring. We route signals into it through a BlackMagic Videohub and have both A and B SDI ins and outs set up. We've had it wired this way for nearly 2 years.
So what happens is that I go to the panel and click on Input, and the entire screen goes black. None of the format buttons respond, other than SDI and OPT. When I click on Output, I'm able to use all the format buttons, the screen shows the normal display (with grey bars top and bottom and the video signal in the middle. It correctly displays the selected output format). But there's no actual video out, it's just black, because there doesn't seem to be video in.
The VideoHub is showing video on the input, playing off a deck, and I've tried routing to both A and B inputs on the Teranex. Nothing.
I have swapped cables for the inputs to the teranex, reset the system to the factory settings, rebooted a few times. Nothing.
Is there anything else I can try here or is this box toast?
Perry Paolantonio
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com