UltraStudio Express don't work Desktop Video 10.9.11

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
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Andrey Filippov

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UltraStudio Express don't work Desktop Video 10.9.11

PostThu Feb 22, 2018 6:30 am

UltraStudio Express don't work Desktop Video 10.9.11
MacOS High Sierra 10.13.3

UltraStudio mini Recorder - work!
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Andrey Filippov

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Re: UltraStudio Express don't work Desktop Video 10.9.11

PostSun Mar 18, 2018 3:23 pm

Dear Support Team! Driver 10.9.11 supports UltraStudio Express on Mac OS 10.13.3?
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Andrey Filippov

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Re: UltraStudio Express don't work Desktop Video 10.9.11

PostSun Mar 18, 2018 3:25 pm

After installing the Driver 10.9.11 UltraStudio Express on MacOS 10.13.3 shows no image, only a black screen. What is the reason?
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Tony Rivera

Blackmagic Design

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Re: UltraStudio Express don't work Desktop Video 10.9.11

PostTue Mar 20, 2018 6:56 pm

This has been discussed in various threads. Daniel was kind enough to include the information here.
Support: http://www.blackmagicdesign.com/support
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AdamTaylor

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Re: UltraStudio Express don't work Desktop Video 10.9.11

PostWed Mar 28, 2018 3:30 pm

thanks for the info...

it seems I needed a new thunderbolt 3 cable - who knew there were different types of cable that all look identical!!

Now the Ultrastudio HD Mini is working on my laptop, but my colleague also has a USB-C equipped Mac and we're trying to get the older Ultrastudio Express to talk to his laptop but failing miserably.

I have plenty of Thunderbolt cables that work, but trying to connect the USEx through the apple usb-c to thunderbolt adapter is proving to not work. I can connect an HDD with this cabling but not the USEx.

We just keep seeing the Desktop Video box giving the cannot see device text - suggesting we connect via thunderbolt...very helpful as we are connecting with that method.

I have a feeling I know the answer - but here goes...is the older Ultrastudio Express now unusable with newer Mac laptops?

Adam

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