Update Bricked Intensity Shuttle Thunderbolt

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  • Joined: Fri Mar 09, 2018 5:14 pm
  • Real Name: Brendan Davis

Update Bricked Intensity Shuttle Thunderbolt

PostFri Mar 09, 2018 5:17 pm

An update popped up and I clicked ok, then it started the update but halfway through got a message "an error has occurred." Now the device isn't recognized, I tried uninstalling Desktop Video, reinstalling, didn't work. I swapped the Shuttle with another one on the same machine and the other one worked so it appears the failed update bricked the device.

Does anyone know if it can be reflashed or should I start a warranty claim?


Tony Rivera

Blackmagic Design

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  • Joined: Mon Aug 12, 2013 4:52 pm
  • Real Name: Tony Rivera

Re: Update Bricked Intensity Shuttle Thunderbolt

PostFri Mar 09, 2018 7:06 pm

Contact the support office in your region and they should be able to setup the unit to be sent in to help with this.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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