- Posts: 7
- Joined: Thu Sep 06, 2012 8:49 pm
Hello, I bought this before summer vacation and didnt have enough time to get it to work, so I am trying it out now. It says on the PDF http://www.blackmagicdesign.com/media/1388093/USB3_Readme_Before_You_Install.pdf that i need to check the Renesas Electronics USB 3.0 Host Controller Utility to see if i have e firmware version 3.0.2.5, and driver version 2.0.4.0, or higher.
And I do have that
But still I do not know what to do next. I installed all the programs that i got from the disk, Multibridge Utility, Converter Utility, Live Key, Media Express, Hyperdeck Utility, SmartView Utility, and Videohub. And i dont understand how it should work. In fact, the only program of these here programs that actually tells me anyhting is the Media Express one, when i press the "Device" button at the top left corner, it tells me that "No device connected"
Which cant be right? I have USB 3.0, the Nec host controller information is correct, so where is the problem?
There is 1 clue i get from windows tho, but it is also one that i dont really understand. When i plug in the Shuttle, windows tells me this:
That it can run faster if i plug it into a super-speed usb 3.0 port. But i only have 1 usb 3.0 port.. so what usb 3.0 port is it referring to?
And I do have that
But still I do not know what to do next. I installed all the programs that i got from the disk, Multibridge Utility, Converter Utility, Live Key, Media Express, Hyperdeck Utility, SmartView Utility, and Videohub. And i dont understand how it should work. In fact, the only program of these here programs that actually tells me anyhting is the Media Express one, when i press the "Device" button at the top left corner, it tells me that "No device connected"
Which cant be right? I have USB 3.0, the Nec host controller information is correct, so where is the problem?
There is 1 clue i get from windows tho, but it is also one that i dont really understand. When i plug in the Shuttle, windows tells me this:
That it can run faster if i plug it into a super-speed usb 3.0 port. But i only have 1 usb 3.0 port.. so what usb 3.0 port is it referring to?