Decklink does not show up on a cold restart.

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waltervolpatto

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Decklink does not show up on a cold restart.

PostWed May 02, 2018 4:55 am

I have a new decklink studio 4k, and if i install the blackmagic drivers and do a restart the card is present and resolve is happy. If i do a cold restart (power off - on) it does not see the card and i have to install the drivers again.

Any suggestion?

W10, latest resolve 15b2 (but also 14.3), latest drivers from bm support page (10.9.12? Don't remember on to of my head, tried rollback).
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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Andrew Kolakowski

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Re: Decklink does not show up on a cold restart.

PostWed May 02, 2018 12:38 pm

Try different PCI-E slot.
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waltervolpatto

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Re: Decklink does not show up on a cold restart.

PostWed May 02, 2018 1:15 pm

Will do.
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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Andrew Kolakowski

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Re: Decklink does not show up on a cold restart.

PostWed May 02, 2018 2:23 pm

Also- make sure you have no exclamation mark in hardware manager next to BM card after driver installation.
Maybe some antivirus blocking driver from loading after reboot?
Other than this it looks like card initialisation problem. Maybe different slot will help. I had similar issue with other brand card, but on Win7. You may also try to fully uninstall drivers and install again. You can also try to power down machine after each process. Maybe card got flashed, but not fully (some cards need machine to be power down to finish flashing), so it's in "bad shape" after reboot.
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waltervolpatto

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Re: Decklink does not show up on a cold restart.

PostSat May 05, 2018 5:39 pm

In a week the new pc will come about, i will try the card there.

I remember the previous slot did not show this behaviour i had to switch cards around because of heating
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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Andrew Kolakowski

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Re: Decklink does not show up on a cold restart.

PostSat May 05, 2018 7:46 pm

Get good case fans-Noctua should be good.
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waltervolpatto

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Re: Decklink does not show up on a cold restart.

PostSun May 06, 2018 2:56 am

I put the mini monitor in the old slot and it works....

I will try the decklink in the new case..
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio
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dariobigi

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Re: Decklink does not show up on a cold restart.

PostWed Jun 13, 2018 11:53 pm

Hey Walter, I would check out the configuration guide for proper slot / card placement. Usually very important in the HP that I am using.


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waltervolpatto

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Re: Decklink does not show up on a cold restart.

PostTue Jun 19, 2018 4:47 am

btw, the new decklink worked in the new motherboard...
W10-19043.1645- Supermicro MB C9X299-PGF - RAM 128GB CPU i9-10980XE 16c 4.3GHz (Oc) Water cooled
Decklink Studio 4K (12.3)
Resolve 18.5.1 / fusion studio 18
GPU 3090ti drivers 512.59 studio

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