Big problems installing BMD Desktop

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Baz

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Big problems installing BMD Desktop

PostWed May 30, 2018 1:38 am

This has been going on for some time now on one of my Windows 7 machines.

When I run the Desktop Video Installer v10.10 (and previous versions) I get this....

Image

(What the Blackmagic Camera Utility has got to do with the desktop drivers is beyond me!)
So I go into the control panel to remove the "Blackmagic Camera Utility"...

Image

.. and it starts to INSTAL the camera utility, or at least 'configure' it. Doesn't "remove" mean... 'r e m o v e'?

Image

So now heres the WEIRD thing.... after a few minutes of green progress lines going from left to right, the green line then starts going RIGHT to LEFT!!! which would mean it is undoing every thing it just did?!?

I am mainly a MAC guy so maybe this is more of Bill Gates wizardry but after it completes what ever it was doing the "Blackmagic Camera Utility" is still installed and I can not instal Desktop Video Installer.

Please, can someone explain the logic behind all of this? (and yes, firewalls are disabled)

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Diede van Vree

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Re: Big problems installing BMD Desktop

PostThu May 31, 2018 9:31 am

restart in safemode and try again. More of a windows problem than a BM problem.
Windows 10 2004, Resolve Studio 17, Nvidia Studio 457.30
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Baz

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Re: Big problems installing BMD Desktop

PostFri Jun 01, 2018 12:53 am

Diede van Vree wrote:restart in safemode and try again. More of a windows problem than a BM problem.


Tried that, same result. thanks.

MISC
U/S Express, SmartviewDuo, SmartScopeDuo, Teranex 2D, Web Pres, 5/7 Vid Assists
VIDEOHUB
Smart 12x12
12x24
72x144
HYPERDECK
Studio, Shuttle, Studio Mini
ATEM
2me4K, 2me, TVS, TVS HD, CamConvs, StudioConvs, Studio Cams, Micro Studio Cam
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Ian Morrish

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Re: Big problems installing BMD Desktop

PostSat Jun 02, 2018 5:59 am

The risk of not doing a reboot every time a software install/de-install happens is that sometimes "in-use" drivers don't get replaces/removed.
Try going into Device Manager and look for any camera devices and delete them if they exist. I sometimes have to do this with Decklink cards if they don't get firmware updates.
Maybe the USB driver for UltraStudio range has something in common with the cameras.
Regards,
Ian Morrish
Video Integrated Scripting Environment
(Windows PowerShell with ATEM driver + more)
https://ianmorrish.wordpress.com

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