Can't eject/disconnect Mini Monitor in Windows10

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Ben Carlson

  • Posts: 64
  • Joined: Tue May 14, 2013 3:07 pm

Can't eject/disconnect Mini Monitor in Windows10

PostTue Dec 04, 2018 4:47 pm

I use the UltraStudio Mini Monitor with Windows 10.
The hardware setup is somewhat convoluted:
DELL Precision P5530 laptop ->DELL TB16 Thunderbolt3 docking station -> Startech Thunderbolt3 to Thunderbolt2 converter -> Mini Monitor

I can't seem to be able to hot unplug the Mini Monitor:
When I try to use the Windows 'Safely Remove Hardware' function, it says that some software is still using it (no app is running, only background tasks a.o. BMDStreamingServer.exe and Blackmagic Software Updater)
If I go ahead and just disconnect the Mini Monitor (leaving the Startech converter in place), all USB devices connected to the TB16 stop functioning (system must be rebooted)

Is there a proper way to hot unplug the Mini Monitor on Windows systems ?
Should I kill the BMDStreamingServer.exe process first ?
Or is the TB16 docking station the culprit ?
BMD ATEM TVS & Video Assist 4k (v.2.5.2)
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Ben Carlson

  • Posts: 64
  • Joined: Tue May 14, 2013 3:07 pm

Re: Can't eject/disconnect Mini Monitor in Windows10

PostFri Dec 07, 2018 6:12 pm

OK - I found out by trial and error that the process preventing safe removal of the device is "Desktop Video Helper Service": when that service is stopped, the Mini Monitor can be safely ejected.
BMD ATEM TVS & Video Assist 4k (v.2.5.2)

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