- Posts: 2
- Joined: Sun Jun 23, 2013 6:27 pm
Hi,
I'm having that same exact problem. I've been using this IO for just under a year. A new firmware was installed on the Intensity Shuttle and no longer will display as a connected device in Media Express. And just like your situation, the Shuttle displays in system information. Like you, I installed every version of the software and even 5.2 that came with the hardware! This is a little frustrating and need a resolution.
I even tested the Thunderbolt port on the computer with an BMD Ultrastudio Record and it worked fine. Also, tested another thunderbolt cable and tried the Shuttle on a Mac Mini and still no dice. Just the Intensity Shuttle doesn't seem to want to communicate with any software although it displays as a system hardware device.
Here are my system specs if this helps:
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Thanks for any help to get this back up and going again.
Chris