- Posts: 56
- Joined: Sat Jul 04, 2015 6:24 am
- Location: Seattle
Thu Jun 27, 2019 7:16 pm
Hello!
I have run into a super annoying snag here. If my Intensity Pro 4k card is enabled in W10 Pro Tools cannot play video within the software (that is, in the internal PT video monitoring window). If I disable the card through the OS and restart then PT plays video perfectly.
Has anybody else figured out how to either get PT to play nice with the Intensity or instruct PT to not use an enabled video card at all? I don't need external monitor video monitoring and the Intensity 4k is connected to a monitor I use for a three-screen PT configuration anyway so even if it did make video come out of the Intensity (it doesn't) I wouldn't want it.
I need to tell PT to ignore the i/o card but I cannot figure out how to do this or if it's even possible. Hooray Pro Tools aka the worst software ever that we all have to use. If only they had the kind of customer service Blackmagic does! Sigh...
SiSoftware Sandra
ID
Host Name : DESKTOP-TVELC6K
Workgroup : WORKGROUP
Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS Z97-DELUXE
Serial Number : 1408311********
BIOS : AMI (OEM) 1304 07/11/2014
Intel vPro : 9.01.01.1000
Total Memory : 32GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (4C 8T 4.3GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 16GB DIMM DDR3 1.33GHz 128-bit
Memory Module(s)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Video System
Monitor/Panel : Dell Computer DELL U2412M
(1920x1200, 24.0")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.1")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.1")
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Graphics Processor
OpenCL : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 448kB L2, 11GB 11GHz)
DirectX 11 Device(s) : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 448kB L2, 10.9GB 11GHz)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
Storage Devices
HGST HDN728080ALE604 (8TB, SATA600, 3.5", 7200rpm) : 7TB (B:)
INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD) : 224GB (C:)
Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL) : 466GB (N:)
2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm) : 3TB (M:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (P:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (L:)
WDC WD80EZAZ-11TDBA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (F:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (H:)
TSSTcorp CDDVDW SH-224FB (SATA150, DVD+-RW, CD-RW) : N/A (D:)
Logical Storage Devices
Burn It All (B:) : 7TB (NTFS, 4kB) @ HGST HDN728080ALE604 (8TB, SATA600, 3.5", 7200rpm)
Recovery : 499MB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
Hard Disk (C:) : 223GB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
CACHE (N:) : 466GB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL)
RAID 1 (M:) : 3TB (NTFS, 4kB) @ 2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm)
BACKUP 3 (P:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BACKUP 2 (L:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BIA backup (F:) : 7TB (exFAT, 1MB) @ WDC WD80EZAZ-11TDBA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BACKUP 1 (H:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
Hard Disk : 96MB (FAT32, 1kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-224FB (SATA150, DVD+-RW, CD-RW)
Peripherals
LPC Hub Controller #1 : ASUS 9 Series Chipset Family Z97 LPC Controller
Audio Device : ASUS 9 Series Chipset Family HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : EVGA GP102 HDMI Audio Controller
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller #1 : ASUS 9 Series Chipset Family USB xHCI Controller
USB Controller #2 : ASUS 9 Series Chipset Family USB EHCI Controller #2
USB Controller #3 : ASUS 9 Series Chipset Family USB EHCI Controller #1
USB Controller #4 : Renesas Tech uPD720201 USB 3.0 Host Controller
USB Controller #5 : ASUS ASM1042A USB 3.0 Host Controller
FireWire/1394 Controller #1 : Syba Tech TSB82AA2 IEEE-1394b Link Layer Controller
FireWire/1394 Controller #2 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller #1 : Intel ICH SMBus
Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : Amyuni Document Converter 400 ()
Printer : HPOJ6950_Fax_Driver (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON ET-3750 Series (300x300, USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Scanners and Cameras
Scanner : EPSON ET-3700/3750 Series (Scanner, 1200x2400, USB)
Peripherals
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Network Services
Network Adapter : TAP-Windows Adapter V9 (Ethernet)
Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet, 1Gbps)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet)
Wireless Adapter : Broadcom 802.11ac Network Adapter
Operating System
Windows System : Microsoft Windows 10 Professional 10.00.17134
Platform Compliance : x64
I have run into a super annoying snag here. If my Intensity Pro 4k card is enabled in W10 Pro Tools cannot play video within the software (that is, in the internal PT video monitoring window). If I disable the card through the OS and restart then PT plays video perfectly.
Has anybody else figured out how to either get PT to play nice with the Intensity or instruct PT to not use an enabled video card at all? I don't need external monitor video monitoring and the Intensity 4k is connected to a monitor I use for a three-screen PT configuration anyway so even if it did make video come out of the Intensity (it doesn't) I wouldn't want it.
I need to tell PT to ignore the i/o card but I cannot figure out how to do this or if it's even possible. Hooray Pro Tools aka the worst software ever that we all have to use. If only they had the kind of customer service Blackmagic does! Sigh...
SiSoftware Sandra
ID
Host Name : DESKTOP-TVELC6K
Workgroup : WORKGROUP
Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS Z97-DELUXE
Serial Number : 1408311********
BIOS : AMI (OEM) 1304 07/11/2014
Intel vPro : 9.01.01.1000
Total Memory : 32GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (4C 8T 4.3GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 16GB DIMM DDR3 1.33GHz 128-bit
Memory Module(s)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C7-8GTX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Video System
Monitor/Panel : Dell Computer DELL U2412M
(1920x1200, 24.0")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.1")
Monitor/Panel : NEC Technologies PA243W
(1920x1200, 24.1")
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 1080 Ti (28CU 3584SP SM5.2 1.57GHz/2GHz, 448kB L2, 2.9GB 11GHz, PCIe 3.00 x16)
Graphics Processor
OpenCL : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 448kB L2, 11GB 11GHz)
DirectX 11 Device(s) : NVIDIA GeForce GTX 1080 Ti (3584SP 28C 1.57GHz/2GHz, 448kB L2, 10.9GB 11GHz)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
OpenGL : GeForce GTX 1080 Ti/PCIe/SSE2 (11GB)
Storage Devices
HGST HDN728080ALE604 (8TB, SATA600, 3.5", 7200rpm) : 7TB (B:)
INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD) : 224GB (C:)
Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL) : 466GB (N:)
2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm) : 3TB (M:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (P:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (L:)
WDC WD80EZAZ-11TDBA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (F:)
WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm) : 7TB (H:)
TSSTcorp CDDVDW SH-224FB (SATA150, DVD+-RW, CD-RW) : N/A (D:)
Logical Storage Devices
Burn It All (B:) : 7TB (NTFS, 4kB) @ HGST HDN728080ALE604 (8TB, SATA600, 3.5", 7200rpm)
Recovery : 499MB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
Hard Disk (C:) : 223GB (NTFS, 4kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
CACHE (N:) : 466GB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, OPAL)
RAID 1 (M:) : 3TB (NTFS, 4kB) @ 2x HGST Hitachi HDS723030ALA640 (3TB, RAID1/SATA600, SCSI-5, 3.5", 7200rpm)
BACKUP 3 (P:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BACKUP 2 (L:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BIA backup (F:) : 7TB (exFAT, 1MB) @ WDC WD80EZAZ-11TDBA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
BACKUP 1 (H:) : 7TB (NTFS, 4kB) @ WDC WD80EZZX-11CSGA0 (8TB, USB3/SATA600, 3.5", 5400rpm)
Hard Disk : 96MB (FAT32, 1kB) @ INTEL SSDSC2BW240A4 (240GB, SATA600, 2.5", SSD)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-224FB (SATA150, DVD+-RW, CD-RW)
Peripherals
LPC Hub Controller #1 : ASUS 9 Series Chipset Family Z97 LPC Controller
Audio Device : ASUS 9 Series Chipset Family HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : EVGA GP102 HDMI Audio Controller
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller #1 : ASUS 9 Series Chipset Family USB xHCI Controller
USB Controller #2 : ASUS 9 Series Chipset Family USB EHCI Controller #2
USB Controller #3 : ASUS 9 Series Chipset Family USB EHCI Controller #1
USB Controller #4 : Renesas Tech uPD720201 USB 3.0 Host Controller
USB Controller #5 : ASUS ASM1042A USB 3.0 Host Controller
FireWire/1394 Controller #1 : Syba Tech TSB82AA2 IEEE-1394b Link Layer Controller
FireWire/1394 Controller #2 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller #1 : Intel ICH SMBus
Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : Amyuni Document Converter 400 ()
Printer : HPOJ6950_Fax_Driver (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON ET-3750 Series (300x300, USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)
Scanners and Cameras
Scanner : EPSON ET-3700/3750 Series (Scanner, 1200x2400, USB)
Peripherals
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Media Player : WD My Book 25EE (7.28TB)
Network Services
Network Adapter : TAP-Windows Adapter V9 (Ethernet)
Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet, 1Gbps)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet)
Wireless Adapter : Broadcom 802.11ac Network Adapter
Operating System
Windows System : Microsoft Windows 10 Professional 10.00.17134
Platform Compliance : x64