Davinci Resolve crashes on clip preview

I recently got Davinci Resolve as an alternative to adobe premiere pro, and the design seems great. I downloaded the latest free beta version (version 15 beta 5). However the application keeps crashing after a few minutes of use. As far as I can tell it has something to do with previewing media, whenever I preview too many clips, DR crashes. I looked in the logs and I think this sequence may be the reason for the crash:

Code: Select all

[0x000013a4] | IO                   | ERROR | 2018-06-17 21:10:31,976 | 3rd Party Decode Err(Failed to decode the video frame.)
[0x000013a4] | IO                   | ERROR | 2018-06-17 21:10:31,976 | Failed to decode clip <C:\Users\brate\Videos\Kroatien\SAM_3541.MP4>, track 0, frame 398: Failed to decode the video frame.

I tried to attach the log, but it wouldn't accept any format I could think of. If you can suggest how I attach it, I can include that too. Thankful for any help, I would love to use the application to its full potential.

[Peter Chamberlain]

You can attach a link to dropbox or the like, with a space in the path.
Listing your system and OS info helps too.

[Shrinivas Ramani]

In addition, could you check if it is that specific clip (Videos\Kroatien\SAM_3541.MP4) that crashes?

If yes, could you upload the video to a sharing website and post (or PM) a link in addition to the logs and other info?

Thanks

Here's a link to the logs: https://www. dropbox.com/s/q6hjlaujtpm8auc/davinci_resolve.txt?dl=0
The error occurs at 21:06:05, but there should be several crashes included in the log.

Link to the clip: https://www. dropbox.com/s/v989goxx5varr7e/SAM_3541.MP4?dl=0
I've tried to avoid the clip, but the program crashes anyway, so maybe it has something to do with file format?

System info:
OS: Windows 10 pro, 64-bit
GPU: GeForce GTX 1070
CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20 GHz
Memory: 16 GB RAM
Storage: SSD

I just updated the OS and video drivers, so they shouldn't be an issue.

Can also add that when checking the windows logs, I get the following information:

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- System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2018-06-18T05:57:02.553921900Z
 
   EventRecordID 6312
 
   Channel Application
 
   Computer AndersDator
 
   Security
 

- EventData

   Resolve.exe
   15.0.0.57
   5b21191e
   Qt5Core.dll
   5.4.1.0
   5b0f60d0
   c0000005
   0000000000098453
   1378
   01d406c90d5bfb91
   C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
   C:\Program Files\Blackmagic Design\DaVinci Resolve\Qt5Core.dll
   7af46481-2a04-4464-b403-21f464a48b6b


[Peter Chamberlain]

We are really only interested in the logs Resolve generates.
Place a link to them here with a space in the path.

Sorry, didn't realize the post with url:s didn't get posted, see edited info.

Thanks for the help!

[Shrinivas Ramani]

Please take a look at this post on how to create a diagnostic log archive: viewtopic.php?f=21&t=41211. The davinci_resolve.txt file is insufficient.

Ok, thank you for the instructions, see new information below.

Logs: https:// drive.google.com/open?id=1T7sDBLY-8_mEHxLxkxiz3pmg9-vsUE2w
System info: https:// drive.google.com/open?id=1N5oZic5P_O_0XfJvQXGxEuqE9r9s6268
Video clip causing crash (same as before): https:// drive.google.com/open?id=1hK1-xE1hnhyR_72Y209yUXeitAxft04t

Project causing crash: https:// drive.google.com/open?id=1SfensmsZMJKxhH3jnzntPs5702gk2zpd

The clip above seem to create crashes the most, whenever I try to edit the clip or add it to my timeline, it causes a crash. However, I've noticed that previewing other clips (dragging my mouse over them) also causes crashes after a while.

I hope this is sufficient to solve my issue, if there is anything else I should include, let me know.