Resolve Crashes Every Time

Hi Guys I've never been able to use resolve.
It crashed on my laptop.. so i upgraded to a desktop with a strong GPU and what do you know it crashes on my desktop too

Steps to reproduce:
1) Launch Resolve
2) Open any project
3) File->Import Media
4) Select a .mov file containing apple prores 422 video
5) There is no 5 resolve has crashed and closed.

Resolve VERSION 15.0.0B.032
Windows 64 bit OS Version 10.0.17134 Build 17134


Motherboard:
ASUS ROG Maximus IX Hero LGA1151 DDR4 DP HDMI M.2 USB 3.1 ATX Motherboard

One Graphics Card:
EVGA GeForce GTX 1080 Ti SC2 GAMING, 11GB GDDR5X, iCX Technology - 9 Thermal Sensors & RGB LED G/P/M, Asynch Fan, Optimized Airflow Design Graphics Card 11G-P4-6593-KR

Processor:
Intel 7th Gen Intel Core Desktop Processor i7-7700K (BX80677I77700K)

Ram:
4x Crucial 16GB Single DDR4 2400 MT/s (PC4-19200) DR x8 Unbuffered DIMM 288-Pin Memory - CT16G4DFD824A

Hard Drive:
Samsung 850 EVO 1TB 2.5-Inch SATA III Internal SSD (MZ-75E1T0B/AM)

Power supply:
Corsair Power Supplies , RMX 850W CP-9020093-NA

Thanks for your time and assistance

I run .057 (you're running .032) - I use a lot of prores files - no crashing there for me (white balancing on cell phone footage causes a crash for me). Win 10, Asus x399, 1950x Threadripper, Samsung 1 tb NVME C drive, 5x 2tb SSD drives in a RAID 5 (media raid), EVGA 1080ti, 32 gb ram.

Try downloading the latest version of 15.

I missed a step..
after I import the media it says it has a different frame rate and I click the change button

Is there a button to update the software?
I didn't see one so I uninstalled and then downloaded the newest version

Still crashes with version .057

Hmm... maybe one of the BMD guys can chime in. Sorry it didn't work.

[Dwaine Maggart]

You should try 15b5. Which is build 057. I think you have beta 3. Update: didn't see in your last message that you tried 057.

If that still has the issue, we need a Resolve log and a Windows System Information .NFO file.

Resolve log by selecting "Create Diagnostic Log on Desktop" in the Resolve Help menu. Start a new project, to access the Help menu. Don't put any media in it.

.NFO by opening Windows System Information and doing a File - Save.

You can't attach those here, so you need to put them on a file sharing site and provide links to them here.

Okay I created the resolve log with a project that has no media.
I didn't press anything or trigger the crash while resolve created the log - is that correct ?

Resolve Log:
https://drive.google.com/file/d/1VMOOsG ... sp=sharing

Windows System Information:
https://drive.google.com/file/d/175vY6p ... sp=sharing

Hi guys I've been waiting since Friday for my last post to be approved...
I assumed because it was a weekend the mods were off but now its halfway through Monday and still nothing

I could really use some help here

Okay I created the resolve log with a project that has no media.
I didn't press anything or trigger the crash while resolve created the log - is that correct ?

Resolve Log:
https://drive.google.com/file/d/1VMOOsG ... sp=sharing

Windows System Information:
https://drive.google.com/file/d/175vY6p ... sp=sharing

[Dwaine Maggart]

Please try the current NVIDIA 398.11 driver:

http://www.nvidia.com/download/driverRe ... 4855/en-us

If you still have issues, please provide an updated Resolve log and .NFO file.

Thanks for your reply. The software still crashes.

New resolve log generated:
https://drive.google.com/file/d/1vGVNNn ... sp=sharing

New windows system information:
https://drive.google.com/file/d/1x4MqFF ... sp=sharing

If anyone would like to provide me with an alternative media file I'll gladly test that as well and see if I can import it without crashing. The media files I'm using work fine in my final cut pro editor.

[Dwaine Maggart]

Do you have displays connected to the motherboard video? If so, can you move them to the 1080 card and see how that affects things?

Yeah I have had my computer hooked up to the tv the last few weeks with hdmi from the motherboard

Hooked up to the dvi-d port, ran a new test and the media import was successful!
Thank you for your support. I've been waiting for years to finally play with this software.

Three Cheers for Dwaine Maggart