Wed Jul 18, 2018 4:33 am
Hi Peter,
If the bug exists in the free version, when it worked perfectly before, I am not inclined to pay for a $300 fix.
If you make an update, the last thing you want to do to potential customers is make the software more difficult to use.
I was in the middle of a color grading job. And I was learning more about nodes. And, the lesson i was watching was showed new features on V 15. So, I downloaded it, thinking the entire process would be seamless. But, it really screwed up my production schedule.
Makes sense that if v12 works fine with MXF files that v15 should also.
If you want people to buy the studio version and some of that nice hardware you have on the DaVinci site, then this issue needs to be fixed.
I went round and round with Adobe over an issue about it not importing audio tracks. And, instead of making an update to fix the issue they obviously caused, as it always worked before the update, they instead issued a lengthy set of instructions and expected the users to make the fix. Well, I'd been using Adobe since version 1. And I was so upset with this, (this happened twice to me in one year over several updates), I walked away from them.
So please do not ask me to do something for you, (such as upgrade to the Studio version), when the product that worked fine before is now not working because of a error on the upgrade team. And, if in fact this is not an error, and your team purposefully made it difficult to use MXF files, then I would strongly caution you against that and would suggest a new update to fix that issue.
I've uninstalled v15 and have v12 back on and it's running fine.
Even though this is a free version, my take on it is you want people to get used to using it, so when we buy for our own post house, we will buy from you. The hardware solutions that go with Studio look very good. So, whatever happened with v15, everyone who, like me, that is absolutely tired of Adobe's poor customer service and yearly gouging of $600, needs it fixed and up and running 100%.
And it needs to upgrade perfectly, and not give someone in a production schedule more to think about than they already do.
