I am unable to open a Project after launching Resolve

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Todd Groves

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I am unable to open a Project after launching Resolve

PostWed Jul 18, 2018 8:40 pm

After selecting a clip, making it a Fusion clip. I then made simple changes on the Fusion page. When I tried to go back to the Edit page after making the changes, Resolve immediately crashed. After a few attempts to reopen that Project and failing, I rebooted my Mac and tried again. Now, I can no longer open that Project without Resolve crashing. I can open all other Projects without issues.

How can I recover the work I've done in the Project?

Thanks in advance.
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Dwaine Maggart

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Re: I am unable to open a Project after launching Resolve

PostWed Jul 18, 2018 9:42 pm

What beta version of 15 are you using?

Are you able to Export the project from the Project Manager page?

If you can, try importing it back in, and see if that helps.

If not, put the export on a file sharing site and provide a link to it here.

If you can't export it, in the Database area of the Project Manager page, click the Info button at the top. This will show the path to the database. Right click that path and select Open File Location. Select the Resolve Projects folder, then Users, and then the user folder, probably guest, then Projects.

In the Projects folder will be a folder for each of your projects. Zip the folder for the bad project, and put that on a file sharing site and provide a link, and we'll see if it can be recovered.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostWed Jul 18, 2018 10:10 pm

Hi Dwaine,

Here is a link from my Dropbox:

https://www.dropbox.com/s/i1196fwmq5sze ... 8.zip?dl=0

Let me know if that works.
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Dwaine Maggart

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Re: I am unable to open a Project after launching Resolve

PostWed Jul 18, 2018 11:30 pm

Works fine here.

Here's a project export .drp of the project. Import this, and see how it works for you:

https://www.dropbox.com/s/hczh775iokplg ... 8.drp?dl=0
Dwaine Maggart
Blackmagic Design DaVinci Support
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 1:37 am

Nope. It crashed Resolve.

Do I have to rebuild the Project?
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Dwaine Maggart

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 6:21 am

It would be helpful to have a Resolve diagnostic log file to perhaps see why it's crashing.

At the moment I have no idea at all what type of hardware you are using, aside from the fact you mentioned it's a Mac.

Your project loads fine on my 10.12.6 MacPro with GTX1050Ti card.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 7:16 am

I'm using the base model of an iMac Pro.

Where can I find the diagnostic log file?
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Reynaud Venter

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 7:38 am

Todd Groves wrote:Where can I find the diagnostic log file?
System drive > Library > Application Support > BlackMagic Design > DaVinci Resolve > CaptureLogs

Function also available from Resolve's Help menu > Create Diagnostics Log on Desktop
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 1:28 pm

Thankfully, I only had one more shot to do. So, I created a new project and finished it from there.

How do I read the Capture log?

(I've attached the log if anyone can look)
Attachments
DaVinci-Resolve-logs-20180719-062555.tgz
(838.68 KiB) Downloaded 83 times
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 1:31 pm

I also noticed this error from the yellow triangle in the lower right corner. Not sure what this means.

Image
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Dwaine Maggart

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 10:31 pm

Seems like it's a Fusion related issue.

A couple of things you might try, both in Resolve Preferences - System - Configuration:

Set the GPU processing mode to OpenCL, save the preferences and restart Resolve. Did that affect the issue?

If not, in Preferences, set GPU processing mode back to Auto, and enable the "Always run Fusion on CPU" checkbox, save the preferences and restart Resolve. Did that affect the issue?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 10:47 pm

Nope. Neither of those approaches worked.

Should I leave "Always run Fusion on CPU" enabled? Is that a more stable choice?
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Dwaine Maggart

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Re: I am unable to open a Project after launching Resolve

PostThu Jul 19, 2018 10:53 pm

I have no opinion on the Fusion CPU Enabled checkbox.

I just find it odd that the project loads on my Mac and not yours. Those are 2 things that might be been different between the systems.

I don't know of anything else to try.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Todd Groves

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Re: I am unable to open a Project after launching Resolve

PostFri Jul 20, 2018 12:01 am

I don't understand either why it won't load. But, I only had one shot to go, so it wasn't a big deal.

Thanks for your help.

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