frequent crashes without error message

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Adrian Niwa

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  • Joined: Wed Mar 08, 2017 1:50 pm

frequent crashes without error message

PostThu May 24, 2018 6:48 am

I get extremely frequent crashes without any error message.
Mostly they happen short after I run Resolve.
I grab timelineruler and after moving it in few directions Resolve freezes with Windows "thinking icon" and then crashes.
Sometimes it happens when I right-click on the compound clip and select "open in timeline".
Mostly no fancy Fusion compositions but PNG or EXR sequences.

Resolve 15.0.0B.043
Windows 10 - 17134 build
Intel i7 4770K
Gigabyte Z97XSOC
16GB RAM
various SSD disks
NVIDIA driver - 391.01
there are 3 GPU on the system:
2 X GTX 980Ti
1 X GTX 780

Resolve is set to use CUDA on those 980Ti cards. 780 is excluded.

Crash Log:
https://1drv.ms/u/s!AoiD0SBLY9l-gfR-xmCkkuWkM9kkLQ

If you need any more info to provide I'd be glad to help.
Windows 10 x64 / Gigabyte Z97X-SOC / Intel i7 4770K / 2 X EVGA GTX 980Ti / 1 X ZOTAC AMP GTX 780 6GB / 32GB RAM DDR-3 / 4 X SSD drive
www.inox.vision
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: frequent crashes without error message

PostThu May 24, 2018 6:44 pm

Unfortunately, there is no debug crash data in any of the crash logs.

Is Resolve hanging? Or crashing to the desktop? Or is the computer itself crashing and/or restarting?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Adrian Niwa

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  • Joined: Wed Mar 08, 2017 1:50 pm

Re: frequent crashes without error message

PostFri May 25, 2018 6:11 am

Resolve hangs for 2 secconds showing "windows thinking icon" then it just closes to the desktop.
What's interesting is, it happens with B02 too.

I'm installing B01 to check this issue.

I discovered that it happens most frequently with image sequences (when moving time ruler over sequence). More likely with PNG, less likely with TIFF or EXR. Moving ruler over mp4 or mov almost doesn't crash the software.

Open Compound clip in timeline almost always crashes Resolve too.
Windows 10 x64 / Gigabyte Z97X-SOC / Intel i7 4770K / 2 X EVGA GTX 980Ti / 1 X ZOTAC AMP GTX 780 6GB / 32GB RAM DDR-3 / 4 X SSD drive
www.inox.vision
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Adrian Niwa

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Re: frequent crashes without error message

PostFri May 25, 2018 7:07 am

What is even more interesting is this:
crashes happen mostly just after I run Resolve and open project.

After some time and moving a ruler on the mp4/mov footage, Resolve starts working properly.
Well it can crash eventually, but less likely.

Do you have any suggestion on Nvidia driver we should use while working on 980Ti??
Maybe this would be an issue?

Do you have any other suspicions?
Is there any test I can run to figure it out?
Windows 10 x64 / Gigabyte Z97X-SOC / Intel i7 4770K / 2 X EVGA GTX 980Ti / 1 X ZOTAC AMP GTX 780 6GB / 32GB RAM DDR-3 / 4 X SSD drive
www.inox.vision
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Peter Chamberlain

Blackmagic Design

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Re: frequent crashes without error message

PostFri May 25, 2018 9:28 am

Try physically removing the 780.
DaVinci Resolve Product Manager
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Adrian Niwa

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  • Joined: Wed Mar 08, 2017 1:50 pm

Re: frequent crashes without error message

PostSat Jun 02, 2018 3:57 pm

I found what's causing the issue.
It's compound clips.

Whenever I create compound clip with image sequence and try to move time ruler over it - it crashes.
If I make compound clip with footage. Time ruler can move over it.
But!

But if I try to open compound clip in timeline, Resolve crashes each time.

It happened in Beta3 and it happens in Beta 4 as well.
Windows 10 x64 / Gigabyte Z97X-SOC / Intel i7 4770K / 2 X EVGA GTX 980Ti / 1 X ZOTAC AMP GTX 780 6GB / 32GB RAM DDR-3 / 4 X SSD drive
www.inox.vision

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