Why single Quadro and not 2 Titans RTX for same price?

As i said before, get one really good GPU. not two.. one.. really good.

One RTX6000 will suit a lot of users with these drivers
https://www.nvidia.com/en-us/geforce/ne ... tive-apps/

Yes - I realize both Peter (and perhaps other BMD moderators here), as well as some of you fellow Forum members, are already fed up with my persistent questions about which GPU(s) to buy in order to eliminate the bottleneck my Titans sometimes create. I'd think that Peter who is Resolve product Manager would know best how to answer my question - but can the above statements be even considered answers?

If one could spend such amount of money, from all I understand about how Resolve works (like e.g. the fact that only the paid version supports more than one GPU) - why would he buy a single Quadro RTX 6000 when for exactly the same money he could get 2 (two) Titans RTX, or even 2-3 RTX 2080ti? And with the Studio version of both Geforce and Quadro drivers, even the software part has become more or less equal recently... And, we do not need the ECC memory support from Quadro in Resolve, do we?

So: why not elaborate on the two above statements and actually explain us Resolve users why the advise is what it is, rather than sound patronizing when I try to get some understanding via PM? It is obvious that once I got a full and detailed response I'd stop beat this dead horse, and shut up on the subject?

Sorry - rant over

Piotr

PS. I hope you guys will forgive my "ranting attitude" towards BMD if I tell you that:

- my first, original Decklink card went bad within a couple of months since I bought it; that one was properly RMA-ed and replaced with a new one

- another couple of months and my brand new Decklink started making awful noise with its fan. Since the Support informed me they would not repair the fan as a "3rd party part", I didn't send it in until 3 months ago, this new Decklink also developed a serious flaw (white pixels artifacts all over the screen). This time, I did RNA the broken card - only to get back something even more noisy and producing more fancy colors than what I had sent in!

So I spent a little fortune on a PC supposed to be my last so powerful one - yet still cannot use Resolve normally...

It is possible that the overhead of using multiple GPUs limits what Resolve 16 can do and that the fastest solution is always one much faster GPU. The technical reasons for this might be embarrassing to BMD (or not entirely understood, at least not by Peter). Benchmarks with your two Titans vs if you remove one of the Titans might prove interesting. Just how much faster is having two vs one. Also - we don't know how Resolve manages GPU memory so it may be that you are always limited to the memory of a single card and hence getting a card with a huge amount of GPU memory is required to get over Resolves seemingly endless thirst for VRAM. Just speculation, however, you have the hardware to test the relative performance of two vs one.

One last thought - don't build a system trying to correct what is likely performance and memory consumption shortcomings of Resolve 16 - my sense is that BMD has some issues to correct that are clearly robbing all of us of performance our current hardware should be able to provide.

Good luck

Thanks Steve - I'm an engineer, so I do know about the overhead of shuffling data with more than a single GPU, etc. But still, somehow my workstation is more than 40% faster with both Titans, than it is with one (which doesn't change the fact my 32 core CPU is almost always waiting for the GPUs - especially when caching my graded UHD@50p media with several nodes each, including TNR - so nothing special, really).

The technical reasons for this might be embarrassing to BMD (or not entirely understood, at least not by Peter).

I think you might have the point exactly - but if so, this same Peter might at least refrain from "answering" my really kind requests for more details in the following style:

You keep asking for things Im not going to tell you. I will not tell you x is better than 2y.

I would buy one RTX6000. Take the advise or ask on the forum again.

Hm... If Peter "would buy" the Quadro RTX6000 - is it always "just because" as he pretends is all he can say about the reasons? Not even a hint, with this price tag?!! Sorry - I don't take it...

Piotr

PS. Not to mention I never heard a single sorry from BMD about my broken Deckink (for which I paid almost $1,0000 at that time), which they are not going to replace even though here is how it displays now (I wonder if they'd also refuse replacement to a customer from the US, UK or wherever but Poland - would they also say the card is within specs?!!), and it makes me really sad:

color.jpg (285.57 KiB) Viewed 3238 times

(I realize I should have made a more vertically-elongated picture, so both UI and Decklink monitors are within the frame - but even here, just take a look at the tiny upper portion of the UI monitor picture; it looks normal). But you don't need to take my word for it: the picture below shows both monitors; while in DR 15 there is the posterization shown above, in DR 16 my Decklink doesn't display at all - but the green cast is still visible, even in what is supposed to be black:

color2.jpg (144.26 KiB) Viewed 3230 times

Add to it the very high-pitch noise of the fan, modulated and annoying as when a fly is doing her best to land on your nose - and you get the full picture of how BMD is treating me. I already lost all of my customers, as I cannot use Resolve like this for 2 moths now... And - oh irony - my main subject is classical music videos; it drives me nuts when trying to sync some piano passage and my Decklink has gotten hot (it does after 15 minutes or so), and this noise kicks-in.

As i said before, get one really good GPU. not two.. one.. really good.

One RTX6000 will suit a lot of users with these drivers
https://www.nvidia.com/en-us/geforce/ne ... tive-apps/

Yes - I realize both Peter (and perhaps other BMD moderators here), as well as some of you fellow Forum members, are already fed up with my persistent questions about which GPU(s) to buy in order to eliminate the bottleneck my Titans sometimes create. I'd think that Peter who is Resolve product Manager would know best how to answer my question - but can the above statements be even considered answers?

If one could spend such amount of money, from all I understand about how Resolve works (like e.g. the fact that only the paid version supports more than one GPU) - why would he buy a single Quadro RTX 6000 when for exactly the same money he could get 2 (two) Titans RTX, or even 2-3 RTX 2080ti? And with the Studio version of both Geforce and Quadro drivers, even the software part has become more or less equal recently... And, we do not need the ECC memory support from Quadro in Resolve, do we?

So: why not elaborate on the two above statements and actually explain us Resolve users why the advise is what it is, rather than sound patronizing when I try to get some understanding via PM? It is obvious that once I got a full and detailed response I'd stop beat this dead horse

You are getting the answer you were looking for. It just sounds to me like you’re trying to reason why it’s not the right answer.

I just recently posted the same question directly to black magic support and got this response.

———
Dear BMD Support,

Please forward to Dwaine, he can vouch for me asking valid questions.

I’m running a z840 64 GB Ram, Win 10 Pro.
I currently have two nVidia Titian X 1080 Maxwell’s
I am considering an upgrade of GPUs.

Either:

One Quadro RTX 6000 - 24GB Memory - 4608 Cuda Cores - 72 RT Cores - 516 Tensor Cores

Or

Two GeForce RTX 2080 Ti - 11GB Memory - 4352 Cuda Cores - 68 RT Cores - 544 Tensor Cores

I’ve heard GPU Ram is helpful with RED footage. I don’t know if having it spread across two GPUs is a benefit or detriment. Also when it comes to your new AI offerings. (I’ll be moving to v16 once you’re in a .2 or .3 but for now staying with 15.3 and doing my research.

Any insight is welcome.

Thank you for a great product in Resolve and your hardware.
(Resolve user since v8)

Be well,
Dario

———

Hi Dario,

GPU VRAM is not additive across multiple boards. If you have 2 GPU's with 11GB of VRAM, then Resolve has 11GB of VRAM.

Peter seems to be stressing lately that one monster GPU is better than 2 lesser ones. This is particularly true in regards to the VRAM.

So for your scenario, the single RTX6000 is probably the better way to go.

Regards,
Dwaine


Dwaine Maggart
DaVinci Product Support
Blackmagic Design USA

———-

So, the messaging is consistent. The answer is clear to me. Quadro.

“Ours is not to reason why, ours is just to do or die (trying to work in real-time).”

First person to name the source of the bastardized quote gets one kin from me.





Sent from my iPhone using Tapatalk

You keep asking for things Im not going to tell you. I will not tell you x is better than 2y.

I am not a guy looking for conflict or attributing bad will or lack of knowledge to anyone, believe me. Therefore - looking at those posts from Peter again and again - only one concept explain them to me. However crazy this might sound and however long shot it's on my side, here it is:

- BMD is planning a huge revamp of Resolve architecture

- in those plans, to achieve the greatest performance of the GPU subsystem, it will need to go for tens or even hundreds GB of VRAM, rather than the current 8-12 GB

- also, Resolve will start supporting the QUADRO RTX NVLINK HB bridge, so that the low-end systems will be fine with just a single GPU like the Quadro RTX 6000 with its 32GB VRAM - while the highest-end systems for 8K resolution media (and those even higher ones which are coming), will need a number of such cards to get access to those huge VRAM amounts (like 48GB with 2 of them), and some insane VRAM access speeds, which PCIe will simply never deliver - but the QUADRO RTX NVLINK HB bridge will (both the multiples of a single Quadro RTX 6000 VRAM capacities, and 100+ GBps of its video memory throughputs).

Now - all the above would suddenly change Peter's "advise" into a one which makes complete sense... Plus, it would also explain why he just cannot give us any more details at the moment...

I realize completely my little "conspiration theory" is an extremely long shot, bit at least I do not need to suspect than Peter (always a very nice and helpful guy by my book) doesn't know any more advanced technicalities behind the system whose development he is responsible for. While this is a nice and relieving feeling, it also has one great weakness:

- with the modern Quadro GPU pricing, Resolve will become a system only few of us might afford using if what I deliberated over was true...

So - as always - the truth probably is somewhere between. Dear Peter Chamberlain - please forgive me my criticism I expressed lately towards you, and do give us some more hints

Thank you,

Piotr

PS. Plus - since you probably know the BMD Support EMEA's Alistair Davidson personally, please try to use your authority and ask Alistair to replace my broken Decklink card, after 3 months of shipping it between myself and UK. Please, help me so that this becomes similar to my previous experience of a bad BND hardware, which was then replaced without any problems at all... Three is a magic number dome; who knows - perhaps If Alistair showed some more sympathy with my situation and shipped a new Decklink ( for which I still have 9 months warranty) to me, suddenly all (even the crap 3rd party cooling system would start working for me as it should? Thank you in advance, Peter....

We cross-posted, Dario

Piotr

This statement is interesting:

"GPU VRAM is not additive across multiple boards. If you have 2 GPU's with 11GB of VRAM, then Resolve has 11GB of VRAM."

I mentioned that this might be the case in my earlier posting.

Since the amount of VRAM is king it would seem, the answer may come down to it's better to have a single card with more VRAM than two cards each with less VRAM than that of the single card (1 + 1 != 2).

Having two RTX6000 24 GB cards would be better than having a single RTX6000 24 GB card, though, wouldn't it?

.../...
Hi Dario,

GPU VRAM is not additive across multiple boards. If you have 2 GPU's with 11GB of VRAM, then Resolve has 11GB of VRAM.

Peter seems to be stressing lately that one monster GPU is better than 2 lesser ones. This is particularly true in regards to the VRAM.

So for your scenario, the single RTX6000 is probably the better way to go.

Regards,
Dwaine


Dwaine Maggart
DaVinci Product Support
Blackmagic Design USA

.../...

It's a very logical and meaningful answer to the V16.
RTX 6000 is a very big GPU with 24 Gb VRAM which is different from 2x12 GB Vram)

(It looks like there will be an announcement for GPUs at V16 Release)

[Callum Mclay]

PS. Plus - since you probably know the BMD Support EMEA's Alistair Davidson personally, please try to use your authority and ask Alistair to replace my broken Decklink card, after 3 months of shipping it between myself and UK. Please, help me so that this becomes similar to my previous experience of a bad BND hardware, which was then replaced without any problems at all... Three is a magic number dome; who knows - perhaps If Alistair showed some more sympathy with my situation and shipped a new Decklink ( for which I still have 9 months warranty) to me, suddenly all (even the crap 3rd party cooling system would start working for me as it should? Thank you in advance, Peter.

Hi Piotr

I am the Head of Technical Support in EMEA and the person that has been supervising your ticket with Technical Support. First let me assure you that you are already dealing with the most appropriate person to resolve your query. Alistair is our Senior Product Specialist for Post Production and is the most knowledgable person in EMEA when it comes to our Post Production products, especially DaVinci but also including the Decklink capture cards.

To be clear, the card you returned to us was tested extensively, and found to be fully working. Regardless, we exchanged this card for another card in the interest of accepting that there could be a fault with the card you returned. As the replacement card you have received is also experiencing the same behaviour, it seems unlikely that there is any fault with either Decklink card, but the cause of the behaviour is within your current setup, such as a bad cable, problem with a specific type of video or maybe the monitor. It is for this reason we are unable to exchange your card again, as there is no obvious reason that this would resolve the behaviour you are seeing.

At our last communication, Alistair and our team are trying to work through a series of troubleshooting steps with you to try and resolve this behaviour for you. Unfortunately we are unable to do this without your assistance, and it would be greatly appreciated if you can continue this troubleshooting process and provide the missing information our team require to continue helping to resolve this for you. You can do this by continuing your current contact with Alistair. I understand that this is sometimes frustrating, but as replacing the hardware has not resolved the behaviour you are seeing, it is not a straightforward solution to this current problem.

Good Evening Mr. Mclay

The problem is that Alistair simply doesn't answer my e-mails. Since receiving the current unit, I sent at least 15 of the, (also including the picture I posted here, and a couple more) - as well as describing why the fact that Decklink's cooling fan is 3rd party product does not make BMD irresponsible of how noisy and inefficient it is. Shame.

Please be informed (which I slo wrote to Alistair several times), that the picture malfunction on both my previous unit and the one you sent me back only start after the card - which is working in a well-ventilated, yet closed enclosure - gets so hot that it's hardly possible to be touched by hand. Perhaps you testing was conducted in an open test bench, where the temperature never exceeded that critical threshold?

Of course I still have all my e-mails in my Outlook's "sent Items" folder, so I can prove to you any time that what I'm saying is true. This is already a third unit which gets overheated and starts showing artifacts - and my strong belief is this is due to the card's cooling fan not being up to the task.

I begged Alistair to replace the entire heat-sink with fan before returning the card to me, you you decided otherwise. Sorry - I'm not going to beg anymore.

With due respect

Piotr

[Callum Mclay]

Hi Piotr

With respect it is simply not true that Alistair is ignoring your emails. Alistair has been our Post Production Specialist for many years, and its simply not in his character, nor the ethos of our wider Support Team to ignore our customer emails. We are here to help our customers, and genuinely enjoy solving problems.

I do believe the issue with our helpdesk not receiving your emails has been discussed at quite some length, and I would not wish to discuss it here for fear of revealing too much about the issue that could affect your privacy or online security. I would be more than happy to discuss this with you privately, which I feel is the right format to do so.

During Monday to Friday, 9am to 5pm Uk time, we have a team of 10 to 14 people available to offer technical support by telephone, and this will always be the fastest way to receive Technical Support for urgent matters.

From what you have described, it would sound like the environment you are running the card in, is too hot for normal operation, especially if it is getting so hot that it cannot be touched. The cooling device on a Decklink card, is there is assist in providing cooling to the Decklink card, but it is not designed to provide absolute cooling within the whole computer system. This would be the same for any peripheral component, and the computer system needs to offer adequate cooling and air flow for all devices within the system, many of which will generate much more heat than the Decklink card.

There is a difference between a device overheating, and simply being too hot: the first implying there is a defect in the device causing it to stop functioning when it should do, and the second simply describing the device being too hot to be expected to function. If the device is run for extended periods of time, in an environment that is far too hot for it, it is possible this could cause a malfunction, or even permanently damage the product, so it is advised to ensure that your PC has the adequate cooling.

Please refer to the operating temperature specifications on our Technical Specs pages.

The replacement card we sent out to you, was fully tested and inspected before being sent out to ensure it was fully operational. If you can please pick up your troubleshooting thread with our team where you left off, we would be very happy to continue supporting you.

Quadro's are enterprise grade gpus and use different drivers than the consumer grade titans/1080 tis/1080s.


A lot of the Nvidia consumer grade drivers can best be described as half as***. Not to mention Nvidia has gimped consumer gpus in the past via firmware.

For example look at how much better the Titan Xp got when they finally gave it "new" drivers.
https://techgage.com/article/quick-gage ... xp-driver/

In general Quadro firmware is better optimized, because companies buying thousands of units demand it.

This thread is really not so much about Quadro vs Consumer cards. I really think the original question stemmed from a genuine interest in why BMD recommends one super-powerful GPU over two almost-super-powerful GPUs. The super-powerful GPU identified in this context happened to be the RTX6000 because it is very fast and appears to have the most VRAM (24 GB or more?) of all the nVidia cards.

The bit of information that arose here is that Resolve's use of GPU memory is limited by a single card so even if you had two RTX2080 Ti's, each with 12 GB of VRAM, Resolve would only see 12 GB of VRAM in terms of available GPU memory. The reason for this was not given.

Not great news for someone like myself who bought a single GPU thinking that I would add a second one if Resolve got too piggy on the GPU resources (in my case, a second P4000).

Anyway - I have a Quadro for reasons other than Resolve, otherwise I would probably have gone with an RTX2080 Ti...

I simply cannot affort an RTX6000 at this point (I'd have to sell a kidney, maybe two, lol).

The bit of information that arose here is that Resolve's use of GPU memory is limited by a single card so even if you had two RTX2080 Ti's, each with 12 GB of VRAM, Resolve would only see 12 GB of VRAM in terms of available GPU memory. The reason for this was not given.

My assumption would be that resolve sends all the data for a given frame to a single GPU for processing, whatever that processing happens to be. Thus you are limited by how much processing power and vram a given GPU has.

When you have multiple gpus, it probably alternates frames between gpus. While this will increase performance, you are still limited by the processing power and vram of the individual gpus.

The bit of information that arose here is that Resolve's use of GPU memory is limited by a single card so even if you had two RTX2080 Ti's, each with 12 GB of VRAM, Resolve would only see 12 GB of VRAM in terms of available GPU memory. The reason for this was not given.

My assumption would be that resolve sends all the data for a given frame to a single GPU for processing, whatever that processing happens to be. Thus you are limited by how much processing power and vram a given GPU has.

When you have multiple gpus, it probably alternates frames between gpus. While this will increase performance, you are still limited by the processing power and vram of the individual gpus.

Bingo.

An analogue to this would be baking a cake. Regardless of how many ovens you have, if you want to bake a cake of certain size it must fit into the oven in the firstplace. Cake here is the frame , cake size is data necessary to render a frame, which is a function of frame resolution, oven is GPU. So, if you want to bake single cake or multiple, if they are the same size, you can either discard the smaller ovens where they don't fit alltogether or bake smaller cakes. Having mor ovens helps with baking more cakes, but not bigger cakes.

Hi Piotr

With respect it is simply not true that Alistair is ignoring your emails. Alistair has been our Post Production Specialist for many years, and its simply not in his character, nor the ethos of our wider Support Team to ignore our customer emails. We are here to help our customers, and genuinely enjoy solving problems.

I do believe the issue with our helpdesk not receiving your emails has been discussed at quite some length, and I would not wish to discuss it here for fear of revealing too much about the issue that could affect your privacy or online security. I would be more than happy to discuss this with you privately, which I feel is the right format to do so.

Dear Mr. Mclay,

I'm sure Alistair knows that - when an e-mail from a specific sender gets automatically into the Spam folder, all which is required is find such an email and put it on the mail server "White list". Sorry to say that, but I know for 100% Alistair does get my emails, because - when he wants it, or when he thinks it's important to pass some information to me - he uses the "Reply" function on my e-mail.

And yet he keeps saying my emails don't come through; I tried all my e-mail addresses/servers and even set up a shared DropBox folder to make sure he reads what I have to say. And yet, he never used this folder - not even once; instead he replies to emails which he says he never got. But only when it suits him.

Sorry Mr. Mclay - I'm a 65 y.o. professional with high esteem among international community in my field (just click my LinkedIn button), and will not accept this sort of "selective treatment". I'm feeling postponed by BMD Service, and there is only one thing you could do to change it. With all due respect,

Piotr Wozniacki

Dear Mr. Mclay,

I'm sure Alistair knows that - when an e-mail from a specific sender gets automatically into the Spam folder, all which is required is find such an email and put it on the mail server "White list". Sorry to say that, but I know for 100% Alistair does get my emails, because - when he wants it, or when he thinks it's important to pass some information to me - he uses the "Reply" function on my e-mail.

The above statement is not completely correct! A proper mail server has its own list of rules that determines what actually makes it to a user. the rules can be something really simple like checking the from address, to looking for keywords, to something as complex as rate-limiting for a given domain or IP address. Depending on how many rules and how complex they are it can seem really random what actually makes it into an end users in box.

At our last communication, Alistair and our team are trying to work through a series of troubleshooting steps with you to try and resolve this behaviour for you. Unfortunately we are unable to do this without your assistance, and it would be greatly appreciated if you can continue this troubleshooting process and provide the missing information our team require to continue helping to resolve this for you. You can do this by continuing your current contact with Alistair. I understand that this is sometimes frustrating, but as replacing the hardware has not resolved the behaviour you are seeing, it is not a straightforward solution to this current problem.

Dear Mr. Mclay,

Which "last communication" between myself and Alistair are you talking? Below is his e-mail (please note: sent as a replay to my own, meaning Alistair DOES receive my messages):

Code: Select all

----- Please reply above this line -----

Hi Piotr,

Thank you for contacting Blackmagic support.

I was out of the office last week and as such had no access to emails. As noted previously if a matter is urgent then we would recommend phoning our support team directly for the fastest response. Whilst we do our best to reply to emails as quickly as possible, phoning is always a faster method of contacting us.

The card was tested as fully functional before leaving our office. Can you give me some information on how you have tested the card as well as a description of the exact behaviours that you are experiencing?

Regards,
Alistair Davidson
Technical Support Consultant EMEA

----- Original Message ----- Piotr Wozniacki 30 May 2019 04:44 PM
________________________________________

Product: DeckLink 4K Extreme 12G - HDMI 2.0
First Name: Piotr
Last Name: Wozniacki
[...]


What more could I say about the "exact behavior" Alistair is demanding than what I actually said in my response mail to his? I described the unbearable fan noise and attached the same pictures I posted in this thread... Please also note I asked Alistair to let me know whether or not he received my answer, and repeated everything in our shared DropBox folder. No answer whatsoever since then (3rd of June)... So are you still saying supporting me leaves nothing do be desired?

Thanks for your time
Piotr

Dear Mr. Mclay,

I'm sure Alistair knows that - when an e-mail from a specific sender gets automatically into the Spam folder, all which is required is find such an email and put it on the mail server "White list". Sorry to say that, but I know for 100% Alistair does get my emails, because - when he wants it, or when he thinks it's important to pass some information to me - he uses the "Reply" function on my e-mail.

The above statement is not completely correct! A proper mail server has its own list of rules that determines what actually makes it to a user. the rules can be something really simple like checking the from address, to looking for keywords, to something as complex as rate-limiting for a given domain or IP address. Depending on how many rules and how complex they are it can seem really random what actually makes it into an end users in box.

True, Dan- but then how about 3 different mail server plus a shared Dropbox folder I was using all the time?

Piotr

PS. Please cut the crap on me. I was simply being ignored by BMD. Or British telecoms ostensibly block email communication from Polish servers - which quite possible, actually, now that the whole Brexit mess is being attributed to too many silly Pollacks having invaded UK Oops - this is how Americans would call us; "bloody Poles" is more appropriate in the British context

True, Dan- but then how about 3 different mail server plus a shared Dropbox folder I was using all the time?

Without knowing the details of the 3 address/domains used it could be anything. Unless they specifically asked you to provide them files, its not surprising they didn't look at something you put on Dropbox, for all they know it could be a virus or a scam. Dropbox could also be blocked by their firewall. using Dropbox could be against company policy.

Hell, my companies IT/sysadmin department sends out fake Phishing emails to employees to test/train them. After years of this our average employee is very weary of emails from external people they don't know well.

PS. Please cut the crap on me. I was simply being ignored by BMD. Or British telecoms ostensibly block email communication from Polish servers - which quite possible, actually, now that the whole Brexit mess is being attributed to too many silly Pollacks having invaded UK

This is just petulant. You have no idea what the employees at BM do on a daily basis. They aren't just sitting around twiddling their thumbs waiting to answer emails. Not to mention the possibility of company holidays, days off, vacations or sick children etc.

This has been derailed. Piotr, I think that if we don't go back to the original post, this will be locked soon.

This has been derailed. Piotr, I think that if we don't go back to the original post, this will be locked soon.

You're right, Walter, and I'm shutting up about all this.

I hope nobody will wonder why I'm not taking the "single Quadro" advise after what I have gone through with my Decklink card... Besides, nobody posts on the original subject anymore - people have smelled blood: a Mr. Wozniacki from Poland, who started talking about HDR10 almost 3 years ago and wasn't treated seriously by anyone here, is going to be banned from the forum!

And what's even better: he spent a fortune in his strive for perfection, upgrading his whole system once and his GPU cards twice, over the span of said 2 years; now he is sitting clueless in front of his half-disassembled "dream machine" and has no idea what to do next, having lost all his customers due to inability to grade for money on the BMD Decklink card which already failed on him 3 times, hahaha.

Piotr

This is just petulant. You have no idea what the employees at BM do on a daily basis. They aren't just sitting around twiddling their thumbs waiting to answer emails. Not to mention the possibility of company holidays, days off, vacations or sick children etc.

Dan - it's been almost three months since my Decklink failed on me, so please keep some proportions. I'm the last here to think good people at BMD Support have nothing better to do but wait for a message from me

Piotr

[Tony Rivera]

To add to this thread and end it, as Callum stated, you can feel free to call the support office during their operational hours and speak with them regarding your troubles. Alternatively, if you feel there is some sort of issue with your emails being seen and/or received by the ticketing system in the current fashion you have been sending them, you can use the submission form on the support page of the website to further address any problems you have.