Intenisty Shuttle USB Not being recognized...Please help.

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DonaldKurz1975

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Intenisty Shuttle USB Not being recognized...Please help.

PostFri Jul 07, 2017 4:59 pm

We have a later 2013 IMAC with I5 chip and running Seirra. No matter what I try, the the device will not be detected. According to the device manager, we have 3.0 ports. We also have installed the latest drivers.

Any ideas? Please help! Ty
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Christon Ross

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostSat Jul 08, 2017 10:10 am

Make sure you download and install the newest Desktop Video software from Blackmagic design support page.


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DonaldKurz1975

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostTue Jul 11, 2017 11:22 pm

We have the latest bm software. Tried the device on a brand new 2017 Mac mini, and it won't work.
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Tony Rivera

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostTue Jul 11, 2017 11:40 pm

Have you tried a different USB3 cable?
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DonaldKurz1975

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostThu Jul 13, 2017 9:19 pm

No, will do.
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Joseph Villegas

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostThu Jul 13, 2017 10:02 pm

Tony Rivera wrote:Have you tried a different USB3 cable?


+1

The usb 3.0 cable are so fragile and fail for nothing.
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DonaldKurz1975

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostFri Jul 14, 2017 9:38 pm

New cable worked! Thank you.
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Colin Barrett

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Re: Intenisty Shuttle USB Not being recognized...Please help

PostMon Jul 17, 2017 11:57 am

It's worth noting that I found this to be the solution for a "non-functioning" Intensity Shuttle Thunderbolt version, as well. The Thunderbolt cable decided not to work properly and needed replacement. My first port of call when experiencing such problems is now Thunderbolt and USB cables.
Blackmagic Teranex 2D, Ultrastudio Express, Intensity Shuttle (Thunderbolt), H.264 Pro Recorder (all Mac OSX) & lots of old VTRs used for digital archiving of legacy video formats for major libraries, broadcasters, universities and public archives.

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