New ATEM television 4K switcher will not turn no

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Primo01

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  • Joined: Sat May 12, 2018 4:02 pm
  • Real Name: Alex Botello

New ATEM television 4K switcher will not turn no

PostWed May 16, 2018 10:42 pm

New switcher doesn’t power on completely. Internal lights come on but no lcd and set button is on. That the only light on the board that is on. Do you guys know what’s going on?
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Pavel Lavrov

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Re: New ATEM television 4K switcher will not turn no

PostThu May 17, 2018 2:36 am

Send it back. (Unless you lying about the “new” part...)

Please add details such as, what was last done to it (software upgrade), is there anything on outputs?



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Primo01

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Re: New ATEM television 4K switcher will not turn no

PostThu May 17, 2018 4:14 am

No I’m not lying it’s new. At least that I know of. I connected it to power and nothing. Only internal light come on. No software update because my computer doesn’t see the switcher I even plugged it in to a monitor hoping to get something at least but... nothing.
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pederdingo

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Re: New ATEM television 4K switcher will not turn no

PostThu May 17, 2018 9:36 am

Mine did the same thing, Blackmagic swapped it out for a new one.
They had a very fast turnaround time - at least in the U.K.
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Robert_P

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Re: New ATEM television 4K switcher will not turn no

PostThu May 17, 2018 9:42 am

I have exactly the same problem. I bought a new ATEM and it does not start after connecting to electricity. The only thing that lights up is the "SET" button (red color). There are some lights inside the mixer. I sent the mixer back to the seller and wait. To make it fun, I bought this mixer only because my old ATEM stopped working and sent it to Blackamgic ...
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Pavel Lavrov

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Re: New ATEM television 4K switcher will not turn no

PostThu May 17, 2018 10:09 pm

Send it back.
We had our ATEM go dark after internal power supply went out. Was able to order replacement while we got it to work on PC power supply. No problems after that with any of our ATEMs.


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Pavel L

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