Help! Cannot update software on Atem 2 panel

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shollis

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  • Joined: Tue Oct 22, 2013 11:25 pm

Help! Cannot update software on Atem 2 panel

PostTue Oct 22, 2013 11:30 pm

Hello all,
I am trying to update the software on an ATEM 2 broadcast panel to 4.1.2.
Upgrade went fine with the switcher chassis but the panel refused to update. Halfway through I get the error "Software Update failed. Please cycle power and try again"

I've tried 2 macs and a PC, always the same error. Now I'd be happy with an older firmware as long it matches the chassis. Trying 3.4 but I get the same exact error.

These are not my machines and I have never used them before but I am prepping them for a concert in a few days.

Any help is much appreciated. Called Black Magic support. They said try updating to 4.0 and then 4.1.2 but I could not even get the 4.0 setup utility to work.

Veeeeeery annoying. Thanks for any suggestion.
-steve

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