Decklink 8K pro vanished after upgrade 12.8.1

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nicmune

  • Posts: 2
  • Joined: Wed Mar 06, 2024 12:21 pm
  • Real Name: Nicola Munerati Faes

Decklink 8K pro vanished after upgrade 12.8.1

PostWed Mar 06, 2024 12:27 pm

Hello,
I just upgrade Video Desktop Setup to the last version (12.8.1), and now I can't even see the Decklink 8K Pro card, I only see the Mini Recorder one.

I tried to repair the installation, but it doesn't work either.

Anyone had the same problem?
Any tips on how to solve it?

Thanks
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Mirmih

  • Posts: 10
  • Joined: Thu Oct 20, 2022 5:13 pm
  • Real Name: Mikhail Miroshnichenko

Re: Decklink 8K pro vanished after upgrade 12.8.1

PostFri Mar 08, 2024 6:24 pm

nicmune wrote:Hello,
I just upgrade Video Desktop Setup to the last version (12.8.1), and now I can't even see the Decklink 8K Pro card, I only see the Mini Recorder one.

I tried to repair the installation, but it doesn't work either.

Anyone had the same problem?
Any tips on how to solve it?

Thanks

Hi! Try restore Decklink card by USB
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nicmune

  • Posts: 2
  • Joined: Wed Mar 06, 2024 12:21 pm
  • Real Name: Nicola Munerati Faes

Re: Decklink 8K pro vanished after upgrade 12.8.1

PostSat Mar 09, 2024 4:32 pm

Thanks,
I was able to fix it by forcing the upgrade of the card.
Now it's working correctly.

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