Ethernet cable not working on ATEM 1M/E Production Studio 4K

By the way you say "It's the EXACT SAME THING" when clearly it is not. The ip address is of course different than the IP address of your Windows PC.

This is partly why I've found trying to support you in getting this resolved to be more difficult than it should be. Imprecise or factually incorrect responses have meant that we've had to double check things.

So at this point.. if all you have is a LAN cable connecting from your ATEM to the Windows PC (nothing else in-between - like a switch/hub) and you still cannot connect to the ATEM using the ATEM Software Control running on the Windows PC - and you've configured the ATEM Software Control to the IP address of the ATEM which is 192.168.10.240 then perhaps this does mean you have a physical issue with the ATEM's ethernet port.

At this point I would recommend you make direct contact with Blackmagic support for your region. The numbers are on the web site.

So sorry after all this time we didn't get it resolved.

Good luck with the next steps.

please type "ping 192.168.10.240" into terminal.

and post result.

ok here it is Tom

Last login: Sat Nov 1 10:04:42 on console

Christian-Ezeanis-MacBook-Pro:~ lilchris8k$ ping 192.168.10.240

PING 192.168.10.240 (192.168.10.240): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

Request timeout for icmp_seq 9

Request timeout for icmp_seq 10

Request timeout for icmp_seq 11

Request timeout for icmp_seq 12

Request timeout for icmp_seq 13

Request timeout for icmp_seq 14

Request timeout for icmp_seq 15

ping: sendto: No route to host

Request timeout for icmp_seq 16

ping: sendto: Host is down

Request timeout for icmp_seq 17

ping: sendto: Host is down

Request timeout for icmp_seq 18

ping: sendto: Host is down

Request timeout for icmp_seq 19

ping: sendto: Host is down

Request timeout for icmp_seq 20

ping: sendto: Host is down

Request timeout for icmp_seq 21

ping: sendto: Host is down

Request timeout for icmp_seq 22

ping: sendto: Host is down

Request timeout for icmp_seq 23

ping: sendto: Host is down

Request timeout for icmp_seq 24

ping: sendto: Host is down

Request timeout for icmp_seq 25

ping: sendto: Host is down

Request timeout for icmp_seq 26

ping: sendto: Host is down

Request timeout for icmp_seq 27

ping: sendto: Host is down

Request timeout for icmp_seq 28

ping: sendto: Host is down

Request timeout for icmp_seq 29

ping: sendto: Host is down

Request timeout for icmp_seq 30

ping: sendto: Host is down

Request timeout for icmp_seq 31

ping: sendto: Host is down

Request timeout for icmp_seq 32

ping: sendto: Host is down

Request timeout for icmp_seq 33

ping: sendto: Host is down

Request timeout for icmp_seq 34

ping: sendto: Host is down

Request timeout for icmp_seq 35

ping: sendto: Host is down

Request timeout for icmp_seq 36

Request timeout for icmp_seq 37

Request timeout for icmp_seq 38

Request timeout for icmp_seq 39

Request timeout for icmp_seq 40

Request timeout for icmp_seq 41

Request timeout for icmp_seq 42

Request timeout for icmp_seq 43

Request timeout for icmp_seq 44

Request timeout for icmp_seq 45

Request timeout for icmp_seq 46

Request timeout for icmp_seq 47

Request timeout for icmp_seq 48

Request timeout for icmp_seq 49

Request timeout for icmp_seq 50

ping: sendto: No route to host

Request timeout for icmp_seq 51

ping: sendto: Host is down

Request timeout for icmp_seq 52

ping: sendto: Host is down

Request timeout for icmp_seq 53

ping: sendto: Host is down

Request timeout for icmp_seq 54

ping: sendto: Host is down

Request timeout for icmp_seq 55

ping: sendto: Host is down

Request timeout for icmp_seq 56

ping: sendto: Host is down

Request timeout for icmp_seq 57

ping: sendto: Host is down

Request timeout for icmp_seq 58

ping: sendto: Host is down

Request timeout for icmp_seq 59

ping: sendto: Host is down

Request timeout for icmp_seq 60

ping: sendto: Host is down

Request timeout for icmp_seq 61

ping: sendto: Host is down

Request timeout for icmp_seq 62

ping: sendto: Host is down

Request timeout for icmp_seq 63

and it goes on and on like that

And the same ping result when you do this with the windows machine rather than the Mac? Or is the windows PC "far away" as you mentioned before.

And the same ping result when you do this with the windows machine rather than the Mac? Or is the windows PC "far away" as you mentioned before.

same i mailed you that now.. i will post it here

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\EZEANI RZU>ping 192.168.10.50

Pinging 192.168.10.50 with 32 bytes of data:
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.10.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\EZEANI RZU>




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\EZEANI RZU>ping 192.168.10.50

Pinging 192.168.10.50 with 32 bytes of data:
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128
Reply from 192.168.10.50: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.10.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\EZEANI RZU>

Umm... oh dear. I still wonder if there is not something really simple that is being missed.

Ping FROM the Windows machine TO the ATEM.

e.g. bring up the cmd prompt on the Windows machine and type

ping 192.168.10.240

and to be clear (repeating myself for about the third time). The ONLY things that should be connected is the Windows Ethernet port and the ATEM Ethernet port with either of those Ethernet cables (Cat 5 or 6)

you need to be pinging the ip of the switcher - these results are from 2 separate IPs.

what is your switcher ip?

Can you ping it?

if it doesn't respond to ping then you have a hardware issue.

you need to be pinging the ip of the switcher - these results are from 2 separate IPs.

what is your switcher ip?

Can you ping it?

if it doesn't respond to ping then you have a hardware issue.

yeah i merged them together just to post... the ip of my switcher is 192.168.10.240 .. i already sent you that on the one from the terminal

Last login: Sat Nov 1 10:04:42 on console

Christian-Ezeanis-MacBook-Pro:~ lilchris8k$ ping 192.168.10.240

PING 192.168.10.240 (192.168.10.240): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

Request timeout for icmp_seq 9

Request timeout for icmp_seq 10

Request timeout for icmp_seq 11

Request timeout for icmp_seq 12

Request timeout for icmp_seq 13

Request timeout for icmp_seq 14

Request timeout for icmp_seq 15

ping: sendto: No route to host

Request timeout for icmp_seq 16

ping: sendto: Host is down

Request timeout for icmp_seq 17

ping: sendto: Host is down

Request timeout for icmp_seq 18

ping: sendto: Host is down

Request timeout for icmp_seq 19

ping: sendto: Host is down

Request timeout for icmp_seq 20

ping: sendto: Host is down

Request timeout for icmp_seq 21

ping: sendto: Host is down

Request timeout for icmp_seq 22

ping: sendto: Host is down

Request timeout for icmp_seq 23

ping: sendto: Host is down

Request timeout for icmp_seq 24

ping: sendto: Host is down

Request timeout for icmp_seq 25

ping: sendto: Host is down

Request timeout for icmp_seq 26

ping: sendto: Host is down

Request timeout for icmp_seq 27

ping: sendto: Host is down

Request timeout for icmp_seq 28

ping: sendto: Host is down

Request timeout for icmp_seq 29

ping: sendto: Host is down

Request timeout for icmp_seq 30

ping: sendto: Host is down

Request timeout for icmp_seq 31

ping: sendto: Host is down

Request timeout for icmp_seq 32

ping: sendto: Host is down

Request timeout for icmp_seq 33

ping: sendto: Host is down

Request timeout for icmp_seq 34

ping: sendto: Host is down

Request timeout for icmp_seq 35

ping: sendto: Host is down

Request timeout for icmp_seq 36

Request timeout for icmp_seq 37

Request timeout for icmp_seq 38

Request timeout for icmp_seq 39

Request timeout for icmp_seq 40

Request timeout for icmp_seq 41

Request timeout for icmp_seq 42

Request timeout for icmp_seq 43

Request timeout for icmp_seq 44

Request timeout for icmp_seq 45

Request timeout for icmp_seq 46

Request timeout for icmp_seq 47

Request timeout for icmp_seq 48

Request timeout for icmp_seq 49

Request timeout for icmp_seq 50

ping: sendto: No route to host

Request timeout for icmp_seq 51

ping: sendto: Host is down

Request timeout for icmp_seq 52

ping: sendto: Host is down

Request timeout for icmp_seq 53

ping: sendto: Host is down

Request timeout for icmp_seq 54

ping: sendto: Host is down

Request timeout for icmp_seq 55

ping: sendto: Host is down

Request timeout for icmp_seq 56

ping: sendto: Host is down

Request timeout for icmp_seq 57

ping: sendto: Host is down

Request timeout for icmp_seq 58

ping: sendto: Host is down

Request timeout for icmp_seq 59

ping: sendto: Host is down

Request timeout for icmp_seq 60

ping: sendto: Host is down

Request timeout for icmp_seq 61

ping: sendto: Host is down

Request timeout for icmp_seq 62

ping: sendto: Host is down

Request timeout for icmp_seq 63

your switcher is broken.

try and downgrade then up grade its firmware. if this doesn't fix it then call blackmagic support for an RMA replacement.

cheers
tom

Tom is probably correct. However.. I was asking you to try your ping FROM the windows box TO the ATEM... Not from the Mac (which we already saw). Is there a reason why you cannot do that? (My thinking on that was because your Mac config was totally messed up before).

ALSO...you don't have to post more than a few ines from the Ping test... If it doesn't connect... We can see that on the first couple of lines.

Just to verify addresses you go into your router, go to status, then dhcp table and look at the ip addresses on the system. This would verify what IP address is assigned to what piece of equipment.

He has no router.




Cheers
Tom

Auto correct errors inserted by iPad using Tapatalk HD

Tom is probably correct. However.. I was asking you to try your ping FROM the windows box TO the ATEM... Not from the Mac (which we already saw). Is there a reason why you cannot do that? (My thinking on that was because your Mac config was totally messed up before).

ALSO...you don't have to post more than a few ines from the Ping test... If it doesn't connect... We can see that on the first couple of lines.

i thought i posted that before... it was doing the same thing on the windows side as well ... im just about to downgrade this to 6.0 and see whats up. i have also alerted the supplier that there could be a possible fault with the machine so i am told to send a mail to them once it is confirmed because he still wants me to try out one of his ethernet cables before final verdict.

Ok. Thanks for confirming.

the Ethernet port is bad I had smiler problem and I had to return the ATEM, once the replacement got to me it worked without hassle

the Ethernet port is bad I had smiler problem and I had to return the ATEM, once the replacement got to me it worked without hassle

Thanks for the info Paul i have been thinking the same thing for a while now .... i am told to bring it back for one last check before it goes under RMA.....


Want to thank everyone for the huge support especially Liam .. will keep all of you posted on what happened

UPDATE!! Its been confirmed that my ATEM 1 M/E PRODUCTION STUDIO HAS A FACTORY DEFAULT and has now been taken back from me for a replacement.. i hear i will be receiving a new one in like two weeks. Thanks for all the support guys ... you all did a great job.

UPDATE!!!

So after about two months of waiting for a new switcher the BM authorized dealers called me to say that BM was sending back the same one and that it was now working. i just got it back 2 days ago and tried it out, low and behold it just worked as simple as anything simple and it got me wondering how simplicity got so wrong two months back. Well i asked the BM authorized dealer what went wrong and i was told that it could have being a software issue but was not a hardware problem. i had no choice but to take his words. at least the same ATEM 1 M/E Production Studio 4K that gave me and a lot of us here in this side of my life a huge problem is not working smoothly as if nothing happened. Just said i should give you all the update i said i would and also to Thank you all again for all the time and contribution you all added to my boring life

TWO MONTHS to get the same switcher back to you? That's pretty sad…

hello guys,

I have the same problem with Atem 1M/E Production Studio 4K, still on 1 year warranty,
do you a have an email contact for BM support? Or should I retun it on store (BH).
I ask from Brazil. Thanks

hello guys,

I have the same problem with Atem 1M/E Production Studio 4K, still on 1 year warranty,
do you a have an email contact for BM support? Or should I retun it on store (BH).
I ask from Brazil. Thanks

Yeah Rodolfo your best bet is to first return it to where you got it from and see what happens from there.

TWO MONTHS to get the same switcher back to you? That's pretty sad…

Yeah MambaFiber really sad but i really blame it on the way it was handled by the authorized reseller in my area.. they got me all confused and i really don't want to blame it on the BMD guys because i dont know if the guys in my area where fully truthful to me during the two months of waiting. I know for a good fact that the BMD guys in the UK have been very helpful to me in the past for sure.

Do not return the switcher to dealer, it simply adds an additional level of delay. Deal direct with blackmagic. https://www.blackmagicdesign.com/support/contact/phone


Cheers
Tom

Auto correct errors inserted by iPad using Tapatalk HD

Do not return the switcher to dealer, it simply adds an additional level of delay. Deal direct with blackmagic. https://www.blackmagicdesign.com/support/contact/phone


Cheers
Tom

Auto correct errors inserted by iPad using Tapatalk HD

you are totally right.. sad i learnt it the hard way.... i must say it was a regret i still have not forgotten... months of horror