Ethernet cable not working on ATEM 1M/E Production Studio 4K

Hello,

Please i am having issues with getting my atem 1 m/e production studio 4k to work. i have done all the things required to get it running but no hope ... i had some who has been using this system for himself come to check it out and after trying everything including an ethernet cable he brought just to make sure it was not the cable it was still the same.... he eventually told me that it could be the cable at fault that he system tends to reject ethernet cables alot and that it has happened to him before. the cable i have is a CAT 5e cable which did not work so i went out to get a CAT 6 cable and that has not worked either so i am here asking for your help. is there any one that knows the right cable to get? which ethernet cable are you currently using? please let me know so i can go grab one to try ... Thanks

is your laptop ip address on the ame subnet as the atem. eg 192.168.2.xx

i have done all the things required to get it running but no hope ...

We really need to know what "all things required" actually means - as otherwise it's not possible for us to know what you have tried already - or to even find out if you are misunderstanding what needs to happen.

At a minimum it would really help to know the following

For your ATEM let is know what it's IP/Gateway/Subnet are (do you know how to find this out? e.g. connect to it using USB cable and run the ATEM Setup Utility).

It should look something like this
IP: 192.168.10.240
Subnet: 255.255.255.0
Gateway: 192.168.10.1

Then you need to tell us the same information for your laptop/desktop you are using to connect with the ATEM.

The most common issue is where the IP address/subnet is not correctly configured (either on the ATEM or on the Laptop/Desktop). Another common issue is someone who is running WiFi and Wired interfaces concurrently on their Laptop/Desktop. While that CAN work - it needs someone who knows what they are doing to ensure it works correctly.

i have done all the things required to get it running but no hope ...

We really need to know what "all things required" actually means - as otherwise it's not possible for us to know what you have tried already - or to even find out if you are misunderstanding what needs to happen.

At a minimum it would really help to know the following

For your ATEM let is know what it's IP/Gateway/Subnet are (do you know how to find this out? e.g. connect to it using USB cable and run the ATEM Setup Utility).

It should look something like this
IP: 192.168.10.240
Subnet: 255.255.255.0
Gateway: 192.168.10.1

Then you need to tell us the same information for your laptop/desktop you are using to connect with the ATEM.

The most common issue is where the IP address/subnet is not correctly configured (either on the ATEM or on the Laptop/Desktop). Another common issue is someone who is running WiFi and Wired interfaces concurrently on their Laptop/Desktop. While that CAN work - it needs someone who knows what they are doing to ensure it works correctly.

Thanks for your reply Liam... my apologies for not explaining properly... you have practically said the right thing on your reply .. i have done all that ... the information on my system when i plug my usb is ...

IP: 192.168.10.240
Subnet: 255.255.255.0
Gateway: 192.168.10.1

then i went to system preference on my mac, then network and typed in this IP Address 192.168.10.50 manually with the same subnet 255.255.255.0. then went into atem control software and it requested for another IP address so i typed in the same 192.168.10.50. but after then, nothing happens.. i have done this over and over and even at some point changed the whole IP address which ended up the same.

is your laptop ip address on the ame subnet as the atem. eg 192.168.2.xx

Thanks for your mail Hatzenbach. how do you mean?

[Gary Adams]

Hello Chris. When you started the ATEM software and it requested the IP Address, the software wanted the IP address of the ATEM switcher which you said was 192.168.10.240. Enter this address and the ATEM should connect.

Regards, Gary

Hello Chris. When you started the ATEM software and it requested the IP Address, the software wanted the IP address of the ATEM switcher which you said was 192.168.10.240. Enter this address and the ATEM should connect.

Regards, Gary

Hello Gary... unfortunately that did not work i tried that before and did again when i read your message... the thing is that it shows that there is a successful ethernet connection with a green light on the network preference on my mac after i have set the IP Address manually but nothing comes up on the software.. the Atem machine itself seems to be working fine as it turns on and shows the colour screen on the little LCD

Well.. what you described (setting your ATEM Software Control to an IP address of 192.168.10.50) is PRECISELY the wrong thing to do and shows that you might not be really understanding the basics of how this connection works.

I recommend that you re-verify your IP address/subnet and Gateway on each of your devices VERY CAREFULLY. It won't be the first time that someone has misread an IP address or subnet. It's easy to do.

So for the record.... based upon what you said this is how everything SHOULD be configured.

ATEM (set using ATEM Setup Utility)
IP: 192.168.10.240
Subnet: 255.255.255.0
Gateway: 192.168.10.1

Mac:
IP: 192.168.10.50
Subnet: 255.255.255.0
Gateway: 192.168.10.1

And... when you launch the ATEM Software Control enter the IP address FOR THE ATEM of 192.168.10.240

The only other thing to check is to make sure your WiFi is disabled. If you don't - you will have a little more complicated things going on that we don't want to interfere with the basic connection.

One other thing to check... is to do a PING 192.168.10.240 from a Terminal screen on your Mac. If that does not work - things are still messed up.

Well.. what you described (setting your ATEM Software Control to an IP address of 192.168.10.50) is PRECISELY the wrong thing to do and shows that you might not be really understanding the basics of how this connection works.

I recommend that you re-verify your IP address/subnet and Gateway on each of your devices VERY CAREFULLY. It won't be the first time that someone has misread an IP address or subnet. It's easy to do.

So for the record.... based upon what you said this is how everything SHOULD be configured.

ATEM (set using ATEM Setup Utility)
IP: 192.168.10.240
Subnet: 255.255.255.0
Gateway: 192.168.10.1

Mac:
IP: 192.168.10.50
Subnet: 255.255.255.0
Gateway: 192.168.10.1

And... when you launch the ATEM Software Control enter the IP address FOR THE ATEM of 192.168.10.240

The only other thing to check is to make sure your WiFi is disabled. If you don't - you will have a little more complicated things going on that we don't want to interfere with the basic connection.

One other thing to check... is to do a PING 192.168.10.240 from a Terminal screen on your Mac. If that does not work - things are still messed up.

ok .. please can i ask where to find the gateway on the mack side as all i see when i am setting it up manually is

IP: 192.168.10.50
Subnet: 255.255.255.0
Router:

but no gateway... the only place i see the gate way is on the ATEM side

Router = Gateway
(although for how you are setting things up... it should not be all that critical)

Router = Gateway
(although for how you are setting things up... it should not be all that critical)

ok on it now ... just checking out everything again

Router = Gateway
(although for how you are setting things up... it should not be all that critical)

Hello Liam a really do appreciate your replies and taking your time to do them... i just tried what you said and still no hope and i also tried the PING 192.168.10.50

this is what came out:

Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
PING: sendto: No rout to host
Request timeout for icmp_seq 11
PING: sendto: Host is down
Request timeout for icmp_seq 12
PING: sendto: Host is down
Request timeout for icmp_seq 13
PING: sendto: Host is down

and it keeps going on like that

Well.. hopefully pinging 192.168.10.50 worked at least? That's basically pinging YOURSELF - so the packets don't need to "go anywhere".

If that doesn't work there is something seriously up with the basic setup.

Are you CERTAIN you don't have any other Ethernet / WiFi active on your Mac?

In that terminal window type the following and post what is says back here.

Code: Select all

ifconfig -a

Well.. hopefully pinging 192.168.10.50 worked at least? That's basically pinging YOURSELF - so the packets don't need to "go anywhere".

If that doesn't work there is something seriously up with the basic setup.

Are you CERTAIN you don't have any other Ethernet / WiFi active on your Mac?

In that terminal window type the following and post what is says back here.

Code: Select all

ifconfig -a

ok working on that now

Well.. hopefully pinging 192.168.10.50 worked at least? That's basically pinging YOURSELF - so the packets don't need to "go anywhere".

If that doesn't work there is something seriously up with the basic setup.

Are you CERTAIN you don't have any other Ethernet / WiFi active on your Mac?

In that terminal window type the following and post what is says back here.

Code: Select all

ifconfig -a

Ok here it is

Last login: Tue Oct 28 23:28:47 on ttys000

Christian-Ezeanis-MacBook-Pro:~ lilchris8k$ ifconfig -a

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384

options=3<RXCSUM,TXCSUM>

inet6 ::1 prefixlen 128

inet 127.0.0.1 netmask 0xff000000

inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1

nd6 options=1<PERFORMNUD>

gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280

stf0: flags=0<> mtu 1280

en0: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=10b<RXCSUM,TXCSUM,VLAN_HWTAGGING,AV>

ether c8:2a:14:5a:37:55

nd6 options=1<PERFORMNUD>

media: autoselect (1000baseT <full-duplex>)

status: active

en1: flags=8823<UP,BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500

ether e4:ce:8f:41:a8:72

nd6 options=1<PERFORMNUD>

media: autoselect (<unknown type>)

status: inactive

p2p0: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 2304

ether 06:ce:8f:41:a8:72

media: autoselect

status: inactive

fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 4078

lladdr c8:2a:14:ff:fe:fc:04:a0

nd6 options=1<PERFORMNUD>

media: autoselect <full-duplex>

status: inactive

en5: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=60<TSO4,TSO6>

ether d2:00:1f:c0:4a:00

media: autoselect <full-duplex>

status: inactive

bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=3<RXCSUM,TXCSUM>

ether ca:2a:14:a5:26:00

inet6 fe80::c82a:14ff:fea5:2600%bridge0 prefixlen 64 scopeid 0x9

inet 192.168.10.50 netmask 0xffffff00 broadcast 192.168.10.255

Configuration:

id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0

maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200

root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0

ipfilter disabled flags 0x2

member: en0 flags=3<LEARNING,DISCOVER>

ifmaxaddr 0 port 4 priority 0 path cost 0

member: en5 flags=3<LEARNING,DISCOVER>

ifmaxaddr 0 port 8 priority 0 path cost 0

nd6 options=1<PERFORMNUD>

media: autoselect

status: active

Christian-Ezeanis-MacBook-Pro:~ lilchris8k$

Well.. this is where my lack of Mac skills will begin to show. I don't know enough about the output of that on a Mac to know what might be wrong.

The only thing that comes to mind in looking at this - is are you configuring the correct adaptor?

I would have expected the en0 adaptor to be the one that relates to the wired ethernet port but that's not the one that has the .10.50 address assigned (seems to be connected with some bridging setup (bridge0:).

Are you instead configuring the WiFi (Airport)?

How are you configuring this? If you can post a screenshot of the settings you are changing that may also help.

It may also help to know what model of Mac you have (some have multiple ethernet ports as well as WiFi)

The only thing that comes to mind in looking at this - is are you configuring the correct adaptor?

I would have expected the en0 adaptor to be the one that relates to the wired ethernet port but that's not the one that has the .10.50 address assigned (seems to be connected with some bridging setup (bridge0:).

Are you instead configuring the WiFi (Airport)?

How are you configuring this? If you can post a screenshot of the settings you are changing that may also help.

It may also help to know what model of Mac you have (some have multiple ethernet ports as well as WiFi)

My wifi is turned off. i have tried to attach pictures here but it say the board attachment quota has been reached.. i can mail it to you if thats ok with you? my mac is a 15" Macbook pro 2011 model has one ethernet port on the left side of the Mac

Email to <deleted - as no longer needed here>

Email to Liam @ imagebeam.com

ok thanks just did

First.. Make sure to not do anything with the bridging setup.

The first two images you sent both had IP address setting with no indication of what part of the setup they relate to (which Ethernet adaptor) What part of the configuration was that for?

You should really only set the IP address and stuff on the ethernet 0 adaptor settings tab only. You show settings for Ethernet 1. From what I understand THAT is the WIFi adaptor.

Have you disabled your wired Ethernet port somehow?

First.. Make sure to not do anything with the bridging setup.

The first two images you sent both had IP address setting with no indication of what part of the setup they relate to (which Ethernet adaptor) What part of the configuration was that for?

You should really only set the IP address and stuff on the ethernet 0 adaptor settings tab only. You show settings for Ethernet 1. From what I understand THAT is the WIFi adaptor.

Have you disabled your wired Ethernet port somehow?

i will delete the whole settings and start again... and let you know whats up... do you think the cable could also be a factor from your experience i have had someone tell me it is

Unlikely the cable. You tried several right?

yeah i have tried few

I'm curious to find out what happens when you re-configure all the settings needed for your ethernet adaptor.

I'm curious to find out what happens when you re-configure all the settings needed for your ethernet adaptor.

tried it out still cant connect even though the ethernet is connected with a green indication (like the screen shot i sent to you) .. i have also downgraded in the past to see whats up... still no hope .. i updated everything back to 6.1 and i still dont see any luck. The thing is that i feel they are already connected since its states so in the network preference but dont know why it is not coming up on the ATEM control software.... still saying no connection there

Well... I think the issue is most likely with your setup. The screenshots you sent had settings all over the place. If you don't set it up right - it just wont work.

Is there any reason why you can't connect the ATEM to your router direct? That's pretty much the easiest way to do this (and the way I run things anyway). You just have to configure the ATEM to have a static IP address that is compatible with your router. Then just re-configure your Mac to connect to your router in fully automatic mode.

I promise... it's a 5 minute fix if you know what you are doing... .and even if you don't it's pretty easy.

You just have to know the appropriate IP address range / subnet appropriate for your router... for my router it issues IP addresses like this:

IP: 192.168.1.xxx
Subnet: 255.255.255.0
Gateway: 192.168.1.254

So I just configure my ATEM with an available IP address in that range. So for me that was 192.168.1.240 . Use the ATEM Setup Utility to do that.

Give that a try.

If that doesn't work... I don't know what else to suggest. It really is NOT this hard.

I would try another Mac.. or even a Windows machine if you can find one.

The thing is that i feel they are already connected since its states so in the network preference but dont know why it is not coming up on the ATEM control software.... still saying no connection there

It's saying that it has a valid LAN connection from your LAN port to the LAN port on the ATEM. Think of it like the GReen light you see on a switch/hub when you physically connect the cable from the computer. It's just saying "cool.. I see you plugged something in". That's not the same as having the actual IP address/subnet setup correct.

Well... I think the issue is most likely with your setup. The screenshots you sent had settings all over the place. If you don't set it up right - it just wont work.

Is there any reason why you can't connect the ATEM to your router direct? That's pretty much the easiest way to do this (and the way I run things anyway). You just have to configure the ATEM to have a static IP address that is compatible with your router. Then just re-configure your Mac to connect to your router in fully automatic mode.

I promise... it's a 5 minute fix if you know what you are doing... .and even if you don't it's pretty easy.

You just have to know the appropriate IP address range / subnet appropriate for your router... for my router it issues IP addresses like this:

IP: 192.168.1.xxx
Subnet: 255.255.255.0
Gateway: 192.168.1.254

So I just configure my ATEM with an available IP address in that range. So for me that was 192.168.1.240 . Use the ATEM Setup Utility to do that.

Give that a try.

If that doesn't work... I don't know what else to suggest. It really is NOT this hard.

I would try another Mac.. or even a Windows machine if you can find one.

ok i will go look for a router and see what happens. Thanks alot for your support .. i really appreciate it. you have been very helpful. when i sort this out i will definitely let you know what i did wrong or if it wasn't my fault

Thanks again Liam

Good luck. You won't regret the time spent with setting it up via a router anyway - so it will be time well spent.

I think, the first step should be to set the controlling computer to static IP and connect directly to the ATEM (without any switch or router !)

After this, you connect by using a switch or a router (which is set up to the same network preferences like the ATEM and controlling computer - same subnet ! Extremly important, because if computer / ATEM and router are in different subnets, you will not have a working network connection)

After this, you can set your computer from static IP to DHCP (but why, ATEM stays static IP...)

I think, the first step should be to set the controlling computer to static IP and connect directly to the ATEM (without any switch or router !)

Thomas - as they say - "You are a bit late to the party". That is EXACTLY what the original poster has been trying and failing at. He basically has done some very odd configuration of his Mac.

Did you read all the other posts?

My final last ditch effort to help is to have him forget trying to mess with his Mac - and just use a router to set things up. It may still not work.

And.. it's not to say the ATEM's ethernet port is not dead. However... there were so many screw ups with the users trying to manually configure things.. my first thought is the problem is with that.

If after reading all of the other posts you can provide some additional guidance to the OP on what he did wrong with the Mac settings please do help... but simply saying he should try what he has already tried is not really going to make any difference.

Lian, sorry but english is not my native language. So it may be, that I have not seen, that the threadstarter has already tried a direct connection.

But why do you write something about router

You just have to configure the ATEM to have a static IP address that is compatible with your router. Then just re-configure your Mac to connect to your router in fully automatic mode.

when ATEM-MAC connections already fails .... I read a lot about logical connection, but no details about physical connection.

It's saying that it has a valid LAN connection from your LAN port to the LAN port on the ATEM

No - This indicates, that there is a LAN connection to one other network device - not that ist connected directly...

When MAC can connect to internet using a router and all settings at ATEM are correct, maybe ATEMS ethernet-port fails.

Lian, sorry but english is not my native language. So it may be, that I have not seen, that the threadstarter has already tried a direct connection.

The title of this post is "Ethernet cable not working on ATEM 1M/E Production Studio 4K".

He also references trying a Cat5 and then Cat6 cable. Does that not mean that he has a physical connection between the ATEM and his Mac?

But why do you write something about router

You just have to configure the ATEM to have a static IP address that is compatible with your router. Then just re-configure your Mac to connect to your router in fully automatic mode.

As already explained - the original poster totally messed up the static IP address settings on his Mac. What you don't have the advantage of seeing is the screen grabs of his settings (although the output from the ifconfig command above indicate the issues). He configured the static settings on his WiFi adaptor (even though it was disabled) and then he configured the IP settings to work in some kind of bridging mode... and then finally he forgot to configure the Subnet mask.

So at that point.. I thought it would be best to take away any need for the original poster to have to configure anything on his Mac - and just use a router to have him get an IP address instead. Sad but true

when ATEM-MAC connections already fails .... I read a lot about logical connection, but no details about physical connection.

It's saying that it has a valid LAN connection from your LAN port to the LAN port on the ATEM

No - This indicates, that there is a LAN connection to one other network device - not that ist connected directly...

You seem to be suggesting the original poster does not know whether he has in fact connected the ethernet cable from his Mac in to the ethernet port of the ATEM. Really?

He's mentioned above how he has tried different cables. I must admit it had not ocurred to me to ask if he is connecting to the ATEM's ethernet port. What do you think he has been connecting to?

Anyway... I don't want to be in the way of you sorting this problem out for the original poster. Please do what you can to help. I've exhausted every idea I have.

He should reset the ethernet settings totally and start again.
to do this he can go to system preferences -> network in the left hand plane he should elect the ethernet connection. He should then click the little minus (-) symbol at the bottom of the list to remove the ethernet adaptor from the system. Do this and then apply the settings.

Then (having confirmed the ethernet is gone from the list) he should click the little plus (+) at the bottom of the list. This will bring up a popup window with various types of connection options, he should choose "ethernet" and keep the default name of "ethernet" - click create and then apply the settings once more. At this point a reboot will not hurt (its not needed by do it anyway)

This will of cleaned out his misconfigured adapter and replaced it with one with normal settings. He can then use the process which is OUTLINED IN THE ATEM USER MANUAL to connect his laptop directly to the ATEM. (set the macbook to a static IP on the same subnet as the switcher is set to)

If he still cannot make it work then he should ask any 16 year old kid who plays networked computer games on a PC to help him. It's ultra basic level networking we are talking about here.

cheers
tom

He should reset the ethernet settings totally and start again

YES. As a non Mac user I had no idea how to tell him to do that. I'm so glad you provided such detailed steps too.

If he still cannot make it work then he should ask any 16 year old kid who plays networked computer games on a PC to help him. It's ultra basic level networking we are talking about here.

Unfortunately (fortunately) this is the truth.

He should reset the ethernet settings totally and start again.
to do this he can go to system preferences -> network in the left hand plane he should elect the ethernet connection. He should then click the little minus (-) symbol at the bottom of the list to remove the ethernet adaptor from the system. Do this and then apply the settings.

Then (having confirmed the ethernet is gone from the list) he should click the little plus (+) at the bottom of the list. This will bring up a popup window with various types of connection options, he should choose "ethernet" and keep the default name of "ethernet" - click create and then apply the settings once more. At this point a reboot will not hurt (its not needed by do it anyway)

This will of cleaned out his misconfigured adapter and replaced it with one with normal settings. He can then use the process which is OUTLINED IN THE ATEM USER MANUAL to connect his laptop directly to the ATEM. (set the macbook to a static IP on the same subnet as the switcher is set to)

If he still cannot make it work then he should ask any 16 year old kid who plays networked computer games on a PC to help him. It's ultra basic level networking we are talking about here.

cheers
tom

I did that already before Tom and started over several times .. no hope yet.... i have done things right and someone who installs Atem switchers has come here to check it out thinking i was doing something wrong but he had the same problem .. he says it could be the ethernet cable that it is a usual case with this Atem switcher of rejecting ethernet cables and that he is bringing the cable he uses for his today to check on mine. Its not that i am not a tech guy as i have an IT background but there is def something not right ... i did everything till i got confused with it not working out thats why i came here to get help from you guys. as they say it does not hurt to ask when you dont know .. Thanks again.. i will keep you all posted of the outcome when i eventually sort it out..

Try an other computer. If it works, your computer is the problem. If not :

... maybe ATEMS ethernet-port fails.

I did that already before Tom and started over several times .. no hope yet.... i have done things right and someone who installs Atem switchers has come here to check it out thinking i was doing something wrong but he had the same problem

Chris. The things is when we dug in to the detail of what you had manually configured it appeared to me that you had mis-configured some key aspects of the setup. Including when you repeatedly "forgot" to configure the subnet mask. So based upon my analysis of that I concluded that you may have truly messed up the configuration of your Mac.

A network cable is really not all that hard to get right.. and you already tried two of them. They are off-the-shelf - but perhaps where you are based they are not maybe? Can you really not rely upon something as standard as a network cable you buy to be reliable?

It's possible your ethernet port is dead - but I still believe based upon my analysis of what you shared with me it's more likely a misconfiguration issue (or at least that's part of the issue).

That's why using a router to configure your Mac was my "fail-safe" approach. Do you really not have one available? Do you not have another PC/Mac available?

I did that already before Tom and started over several times .. no hope yet.... i have done things right and someone who installs Atem switchers has come here to check it out thinking i was doing something wrong but he had the same problem

Chris. The things is when we dug in to the detail of what you had manually configured it appeared to me that you had mis-configured some key aspects of the setup. Including when you repeatedly "forgot" to configure the subnet mask. So based upon my analysis of that I concluded that you may have truly messed up the configuration of your Mac.

A network cable is really not all that hard to get right.. and you already tried two of them. They are off-the-shelf - but perhaps where you are based they are not maybe? Can you really not rely upon something as standard as a network cable you buy to be reliable?

It's possible your ethernet port is dead - but I still believe based upon my analysis of what you shared with me it's more likely a misconfiguration issue (or at least that's part of the issue).

That's why using a router to configure your Mac was my "fail-safe" approach. Do you really not have one available? Do you not have another PC/Mac available?

i tried on a windows PC.. still the same ... yeah i have another mac.. a 2013 macbook pro retina going to get the thunderbolt to ethernet to enable me connect to the ATEM Switcher.

Try an other computer. If it works, your computer is the problem. If not :

... maybe ATEMS ethernet-port fails.

Hello Thomas....The ethernet light comes up on the ATEM switcher when i plug an ethernet cable into it or is it possible for it to be plugged in, show the light indicating that it is on and still be faulty?

The light coming on the ATEM Ethernet port means exactly what I said in an earlier post. It confirms a valid electrical/LAN connection between the two devices. It does not mean the two devices can actually communicate.

On the Windows PC you tried - please bring up a command prompt and type ipconfig /all. Take a screenshot of that and email me the photos (and I'll upload them so they can be seen here).

Also.. please take a screenshot of the ATEM Setup Utility - showing the IP/Subnet config on the ATEM.

Thanks

The light coming on the ATEM Ethernet port means exactly what I said in an earlier post. It confirms a valid electrical/LAN connection between the two devices. It does not mean the two devices can actually communicate.

On the Windows PC you tried - please bring up a command prompt and type ipconfig /all. Take a screenshot of that and email me the photos (and I'll upload them so they can be seen here).

Also.. please take a screenshot of the ATEM Setup Utility - showing the IP/Subnet config on the ATEM.

Thanks

yeah about the setting up on windows you just mentioned Liam can you please post a guide/steps on how to go about that. sorry im new to the atem settings and i have a windows vista pc (yeah i know its old) i just want a step by stem guide on how to set up the atem switcher manually as i am new to this game and seeing this post made me a happy man thanks in advance

yeah about the setting up on windows you just mentioned Liam can you please post a guide/steps on how to go about that. sorry im new to the atem settings and i have a windows vista pc (yeah i know its old) i just want a step by stem guide on how to set up the atem switcher manually as i am new to this game and seeing this post made me a happy man thanks in advance

EDIT: I just noticed the person actually posting this is a Chris Adrian. When I first looked at this I noticed the name was Chris... so I ASSUMED it was the original poster. So... are you NOT the person who we have been trying to help (Chris Ezeani)??? This highlights the issue when someone Hijacks another active thread and jumps in with their own question. Please ask your own question on another post and tell us what problems you have there. I'm not going to just regurgitate the manual if you have not tried it - and come back with some SPECIFIC questions/problems about what you have tried. .

SO... MY RESPONSE BELOW MAY BE IRRELEVANT due to the possible Hijacking of the original question by someone else. Sorry Chris Ezeani... I'll leave my response below here until I find out what is really going on.

>>>>>>>>>>>>>>>>>>
Wow... you did say you knew IT / Computers right? Sorry... I've just got to ask that again.

And...Just checking... did you ever run the ATEM Setup Utility? I've mentioned that multiple times... and you have not (until now) mentioned you didn't know what that is.

And... The instructions are in the ATEM Manual. Did you follow those?

Anyhow. Back to basics. I guess.

Connect the ATEM to the Windows PC via USB

Launch the ATEM Setup Utility (please don't tell me you don't know how to launch a program - if you don't know how to find and run that program you really do just need to step away from the computer until someone comes by who can... LOL!!)

Do a screen capture / snip of the resulting dialog box that shows what the current ATEM settings are. Not sure on Vista - but on Windows 7 it's the Snipping tool. If you need help on how to capture a screen snip... PLEASE GOOGLE IT.

Then launch the CMD prompt.

Usually you would do this by clicking the Start icon and then typing cmd into the search box.

Then type

ipconfig /all

The take a screen snip of this. Make sure you can see the IP settings for the Ethernet adaptor - it may scroll off the screen.. so scroll it back in to view before taking the screen snip.

The light coming on the ATEM Ethernet port means exactly what I said in an earlier post. It confirms a valid electrical/LAN connection between the two devices. It does not mean the two devices can actually communicate.

On the Windows PC you tried - please bring up a command prompt and type ipconfig /all. Take a screenshot of that and email me the photos (and I'll upload them so they can be seen here).

Also.. please take a screenshot of the ATEM Setup Utility - showing the IP/Subnet config on the ATEM.

Thanks

yeah about the setting up on windows you just mentioned Liam can you please post a guide/steps on how to go about that. sorry im new to the atem settings and i have a windows vista pc (yeah i know its old) i just want a step by stem guide on how to set up the atem switcher manually as i am new to this game and seeing this post made me a happy man thanks in advance

Apparently we have a party crasher here lol .... but its cool with me though

yeah about the setting up on windows you just mentioned Liam can you please post a guide/steps on how to go about that. sorry im new to the atem settings and i have a windows vista pc (yeah i know its old) i just want a step by stem guide on how to set up the atem switcher manually as i am new to this game and seeing this post made me a happy man thanks in advance

EDIT: I just noticed the person actually posting this is a Chris Adrian. When I first looked at this I noticed the name was Chris... so I ASSUMED it was the original poster. So... are you NOT the person who we have been trying to help (Chris Ezeani)??? This highlights the issue when someone Hijacks another active thread and jumps in with their own question. Please ask your own question on another post and tell us what problems you have there. I'm not going to just regurgitate the manual if you have not tried it - and come back with some SPECIFIC questions/problems about what you have tried. .

SO... MY RESPONSE BELOW MAY BE IRRELEVANT due to the possible Hijacking of the original question by someone else. Sorry Chris Ezeani... I'll leave my response below here until I find out what is really going on.

>>>>>>>>>>>>>>>>>>
Wow... you did say you knew IT / Computers right? Sorry... I've just got to ask that again.

And...Just checking... did you ever run the ATEM Setup Utility? I've mentioned that multiple times... and you have not (until now) mentioned you didn't know what that is.

And... The instructions are in the ATEM Manual. Did you follow those?

Anyhow. Back to basics. I guess.

Connect the ATEM to the Windows PC via USB

Launch the ATEM Setup Utility (please don't tell me you don't know how to launch a program - if you don't know how to find and run that program you really do just need to step away from the computer until someone comes by who can... LOL!!)

Do a screen capture / snip of the resulting dialog box that shows what the current ATEM settings are. Not sure on Vista - but on Windows 7 it's the Snipping tool. If you need help on how to capture a screen snip... PLEASE GOOGLE IT.

Then launch the CMD prompt.

Usually you would do this by clicking the Start icon and then typing cmd into the search box.

Then type

ipconfig /all

The take a screen snip of this. Make sure you can see the IP settings for the Ethernet adaptor - it may scroll off the screen.. so scroll it back in to view before taking the screen snip.

Liam i love the way you attack me innocently .... yeah we are definitely two different chris on board... he can ask his own question on another topic like you stated... . .. . .

back to this matter of mine that has turned super hot for me... i must admit i am hardly ever in this embarrassing situation but hey im only human and these things happen lol

This is what i got from my brothers windows computer i had to go far away to use. hope the findings are worth it. i will mail it to you now and also paste it here aswell...


WINDOW VISTA ipconfig/all

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\EZEANI RZU>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : EZEANIRZU-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-16-EA-E1-07-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-7E-F4-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-16-EA-E1-07-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-1E-68-E9-FE-C0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::134:d133:698f:4673%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.10.50(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCPv6 IAID . . . . . . . . . . . : 234888808
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-4D-F4-09-00-1E-68-E9-FE-C0

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{44883324-ECFA-4950-8A59-AA16911B864C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{05A635A7-86C3-40A4-B212-A6634F891523}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{43B36489-2D54-4417-80A4-7DC157C6AA15}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {C21317DB-B6CC-4DDF-A26B-F51419C893F3}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9A82D77D-3806-4D99-BEB3-AFBA3867EA25}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\EZEANI RZU>

please type "ping 192.168.10.240" into terminal.

and post result.

please type "ping 192.168.10.240" into terminal.

and post result.

ok i will get that as soon as possible.

That shows everything is configured fine on the windows box.

And. I also asked if you could take a screen shot of the ATEM Setup Utility. Please do that too.

Thanks

That shows everything is configured fine on the windows box.

And. I also asked if you could take a screen shot of the ATEM Setup Utility. Please do that too.

Thanks

The reason i did not think of adding that was because it was the exact same thing

IP: 192.168.10.240
Subnet Mask: 255.255.255.0
GateWay: 192.168.10.1

i will send you the screen shot once i get home.